BSOD when trying to attach files to a new Outlook 2010 email

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  1. Posts : 8
    NSW
    Thread Starter
       #11

    ok, managed to delete intel drivers (for IDE ATA/ATAPI controllers) and Windows installed native drivers.

    Still get BSOD

    latest dump files attached

    is there some realistic blast approach to this? other than format & reinstall...
      My Computer


  2. Posts : 17,322
    Win 10 Pro x64
       #12

    There really is no blast approach to this, Your latest dump has little info and no particular driver is being flagged.

    But in all your dumps there has been mentions of "LowMemoryEvent" so you can try testing your RAM,

       Information
    MemTest86+

    Run a minimum of 8 passes, preferably overnight, or until errors occur using MemTest86+.

    Use this tutorial to help you use MemTest86+:
    RAM - Test with MemTest86+


    I also see Norton listed in a couple of your services, did you reinstall that?

    What AV are you using right now?
      My Computer


  3. Posts : 8
    NSW
    Thread Starter
       #13

    Hi,
    Yup, I installed a trial of Norton Tools 16 to check the registry.
    Not running any AV whilst I try and fix the BSOD
    Thing pointing away from memory is it only fails at specific points, such as Open Outlook, Open new Email, Insert, Attach, click on a file or folder.

    Starting to look like a rebuild or replace.....
      My Computer


  4. Posts : 17,322
    Win 10 Pro x64
       #14

    I've just been doing some digging Les and there is a problem with this being disabled,

    Code:
    KSecPkg	ROOT\LEGACY_KSECPKG\0000	This device is disabled.
    Code:
    ksecpkg	KSecPkg	c:\windows\system32\drivers\ksecpkg.sys	Kernel Driver	No	Boot	Stopped	OK	Critical	No	No
    Searching around, I found this,

    Default Behavior

    The KSecPkg service is a kernel driver. If the KSecPkg fails to load or initialize, the error is logged and the computer attempts to restart with the LastKnownGood configuration. If the LastKnownGood configuration fails, Windows 7 startup also fails, and the boot process halts with a Stop error. If you disable this service, Windows 7 will fail to start. Do NOT change this service startup configuration if your computer is working.
    KSecPkg - Windows 7 Service - batcmd.com

    ksecpkg.sys is a process used by your PC to open and execute ksecpkg.sys files that are required to run software and applications.

    You can try the .bat file from that link above, I can't vouch for it personally so that is your decision.

    If you want to try a Repair Install that may be a safer option.
      My Computer


  5. Posts : 8
    NSW
    Thread Starter
       #15

    I've run the ksec bat, rebooted and tried Outlook attach again but no difference
    Thanks for your help Derek and being there today.
    Wish it had been an easier success!
      My Computer


  6. Posts : 17,322
    Win 10 Pro x64
       #16

    You're welcome Les, I wish it had been easier too.

    Let us know how it goes.
      My Computer


 
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