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Windows 7: BSOD on Startup - Varying Error Messages

10 Mar 2014   #41
derekimo

Microsoft Community Contributor Award Recipient

 
 

OK, this time it's another driver,

Code:
BugCheck 1000007E, {ffffffffc0000005, fffff880075ae38a, fffff8800a193488, fffff8800a192ce0}

Probably caused by : RTKVHD64.sys ( RTKVHD64+35e38a )

Followup: MachineOwner
Driver Reference Table - RTKVHD64.sys

That driver is from Jan. 2014 though.

I think something else is going on here.

What were the results of the SFC scan?

Have you checked for malware recently?


My System SpecsSystem Spec
.
10 Mar 2014   #42
derekimo

Microsoft Community Contributor Award Recipient

 
 

I think these tests will be useful too,

SeaTools for DOS and Windows - How to Use

information   Information
MemTest86+

Run a minimum of 8 passes, preferably overnight, or until errors occur using MemTest86+.

Use this tutorial to help you use MemTest86+:
RAM - Test with MemTest86+


Do you have backups and use an imaging program to keep all your data safe?

That is always a good idea anyway but even more so right now.
My System SpecsSystem Spec
10 Mar 2014   #43
machkr

Windows 7 Home Premium x64
 
 

Results of sfc /verifyonly showed nothing - all clear. I can run sfc /scannow if need be - as I understand sfc /verifyonly analyzes and it found nothing. I'm running MSE and will run a Full Scan right now. Will also follow instructions from previous post. I do not have a backup - I will see what I can do now. Thanks in advance.
My System SpecsSystem Spec
.

10 Mar 2014   #44
derekimo

Microsoft Community Contributor Award Recipient

 
 

Do you have Malwarebytes installed?

That is another excellent tool to have installed.

https://www.malwarebytes.org/

Just use the free version, uncheck the free trial,

Attachment 309841

Update the database and do a full scan.
My System SpecsSystem Spec
10 Mar 2014   #45
machkr

Windows 7 Home Premium x64
 
 

I do not, but I do now. Thanks!
My System SpecsSystem Spec
10 Mar 2014   #46
derekimo

Microsoft Community Contributor Award Recipient

 
 

You're welcome. We'll get this figured out.
My System SpecsSystem Spec
10 Mar 2014   #47
machkr

Windows 7 Home Premium x64
 
 

Thanks - I know we will. 6 minutes into Malwarebytes scan and it seems we already have 3 objects detected - great idea for that. Thanks. I'll update you on the results when the scan is complete. Also loaded MemTest86+ on a thumb drive, I will try that once the scan is complete and we've sorted everything out with that. Thanks in advance.
My System SpecsSystem Spec
10 Mar 2014   #48
derekimo

Microsoft Community Contributor Award Recipient

 
 

Good work, after the malwarebytes scan and clean, can you upload the log file.

It will be here,

C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\Logs

ProgramData is a hidden folder so you will have to unhide it.

Hidden Files and Folders - Show or Hide
My System SpecsSystem Spec
10 Mar 2014   #49
machkr

Windows 7 Home Premium x64
 
 

Sure thing - any idea how long a full scan takes? I'm going to leave it running overnight regardless, but I was just curious.
My System SpecsSystem Spec
10 Mar 2014   #50
derekimo

Microsoft Community Contributor Award Recipient

 
 

It might be a few hours on your's, you have about 300+ GB to go through.
My System SpecsSystem Spec
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 BSOD on Startup - Varying Error Messages




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