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Windows 7: BSOD, multiple issues - nvlddmkm.sys ntsokrnl.sys dxgmms1.sys hal.dll

16 Mar 2014   #31
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

4600 graphics is onboard, a component of the motherboard. Unfortunately we cannot test the board.

You should contract the vendor and ask for a replacement.


My System SpecsSystem Spec
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16 Mar 2014   #32
Ghostofdelta

Windows 7 Ultimate 64 bit
 
 

GREAT NEWS FINALLY!

Memtest was a great call. On the 3rd pass it came up with an error. I assume the next step is to test one stick at a time?

Also now that I think about it, having a bluescreen while installing drivers/windows update (which could have included drivers) may have been the problem with the 4600.
My System SpecsSystem Spec
16 Mar 2014   #33
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote   Quote: Originally Posted by Ghostofdelta View Post
I assume the next step is to test one stick at a time?
Now follow the "Part 3: If You Have Errors:" of How to Test and Diagnose RAM Issues with Memtest86+

Errors/red lines means one or more RAM is faulty. But the fault may occur due to a faulty DIMM slot, too, which is a motherboard component. Using memtest86+, you can discriminate between a faulty RAM and a faulty motherboard.

How? Say you have two RAM sticks and two DIMM slots. You obtained errors at the test with all RAM sticks installed. Now, remove all the sticks but one. Test it in all the available slots, one by one. Continue the same procedure for all the available sticks.
How to make the inference that is it a RAM issue or it is a motherboard issue? Suppose you have got the result like that:

testSlot1Slot2
RAM1ErrorError
RAM2GoodGood
It is a RAM, a bad RAM.

But if you have got a result like that:

testSlot1Slot2
RAM1ErrorGood
RAM2ErrorGood
It is a motherboard issue. The particular slot is bad.

Quote   Quote: Originally Posted by Ghostofdelta View Post
Also now that I think about it, having a bluescreen while installing drivers/windows update (which could have included drivers) may have been the problem with the 4600.
We have to look at it. For sure. Let us detect and rule out the memory issue at first?
My System SpecsSystem Spec
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21 Mar 2014   #34
Ghostofdelta

Windows 7 Ultimate 64 bit
 
 

Quick update

I have been really busy with Uni and work and haven't had much time to test the ram and slots (The PC is in my room and i cannot sleep well with it on).

I have managed to find that 2 of the sticks and 2 slots of ram are perfectly fine (found that out the night and next day after you posted), and my pc has been running like a dream since. Having 8 of 16gb of ram isn't really much of a problem and over the next few days I will test the remaining slots and sticks and see how that goes.

My prediction is one of the sticks of ram is faulty, as running mem test for around 5 hours revealed only one error (this is the bit where you shoot me down for making silly predictions).

Thank you so much for your continued help. Its great having a stable build for nearly a week.
My System SpecsSystem Spec
22 Mar 2014   #35
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Good news.
Let us know for any further issue.
My System SpecsSystem Spec
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 BSOD, multiple issues - nvlddmkm.sys ntsokrnl.sys dxgmms1.sys hal.dll




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