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Windows 7: driver power state failure

13 Mar 2014   #11
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

You have to disable either of your graphics chips. Either the onboard Intel HD graphics or the nvidia GPU.

If you want to use the nvidia GPU only, go to nvidia control panel, and set nvidia as the primary GPU. The option should be under 3D settings > Manage 3D settings.

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 9F, {3, fffffa8007c3ca20, fffff8000406f3d8, fffffa8007e93910}

Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : pci.sys

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_POWER_STATE_FAILURE (9f)
A driver has failed to complete a power IRP within a specific time.
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa8007c3ca20, Physical Device Object of the stack
Arg3: fffff8000406f3d8, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stack
Arg4: fffffa8007e93910, The blocked IRP

Debugging Details:
------------------


DRVPOWERSTATE_SUBCODE:  3

IMAGE_NAME:  pci.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4a5bc117

MODULE_NAME: pci

FAULTING_MODULE: fffff88000f3c000 pci

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

BUGCHECK_STR:  0x9F

PROCESS_NAME:  System

CURRENT_IRQL:  2

ANALYSIS_VERSION: 6.3.9600.16384 (debuggers(dbg).130821-1623) amd64fre

DPC_STACK_BASE:  FFFFF80004075FB0

STACK_TEXT:  
fffff800`0406f388 fffff800`02b398c2 : 00000000`0000009f 00000000`00000003 fffffa80`07c3ca20 fffff800`0406f3d8 : nt!KeBugCheckEx
fffff800`0406f390 fffff800`02ad484c : fffff800`0406f4c0 fffff800`0406f4c0 00000000`00000000 00000000`00000002 : nt! ?? ::FNODOBFM::`string'+0x33af0
fffff800`0406f430 fffff800`02ad46e6 : fffff880`03d42990 fffff880`03d42990 00000000`00000000 00000000`00000000 : nt!KiProcessTimerDpcTable+0x6c
fffff800`0406f4a0 fffff800`02ad45ce : 00000001`737f2223 fffff800`0406fb18 00000000`00009c10 fffff800`02c47488 : nt!KiProcessExpiredTimerList+0xc6
fffff800`0406faf0 fffff800`02ad43b7 : 00000000`61c99cc3 00000000`00009c10 00000000`61c99c91 00000000`00000010 : nt!KiTimerExpiration+0x1be
fffff800`0406fb90 fffff800`02ac190a : fffff800`02c44e80 fffff800`02c52cc0 00000000`00000001 fffff880`00000000 : nt!KiRetireDpcList+0x277
fffff800`0406fc40 00000000`00000000 : fffff800`04070000 fffff800`0406a000 fffff800`0406fc00 00000000`00000000 : nt!KiIdleLoop+0x5a


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

IMAGE_VERSION:  6.1.7600.16385

FAILURE_BUCKET_ID:  X64_0x9F_3_nvlddmkm_IMAGE_pci.sys

BUCKET_ID:  X64_0x9F_3_nvlddmkm_IMAGE_pci.sys

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:x64_0x9f_3_nvlddmkm_image_pci.sys

FAILURE_ID_HASH:  {86b85873-d822-8588-0151-5cf4191a225f}

Followup: MachineOwner
---------



My System SpecsSystem Spec
.
13 Mar 2014   #12
peebee

Windows 7 x64
 
 

The crashes are consistently caused by hung/blocked IRP's.

Arc could be onto something if you've got multiple GFX chipsets running simultaneously over the same PCI bus then I could see the potential for drivers to get screwy. But the minidumps show a slightly different picture. I would start by updating your chipset drivers and BIOS.

ACPI device object is preventing an IRP from completing. The IRP is for the NVidia device. The owner of the IRP is invalid, but I suspect this is only because we're looking at minidumps. A kernel dump should paint a clearer picture.

Code:
0: kd> !devobj fffffa8007c03a20 - Device causing the hang/block.
Device object (fffffa8007c03a20) is for:
Cannot read info offset from nt!ObpInfoMaskToOffset
\Driver\pci DriverObject fffffa8006ccae70
Current Irp 00000000 RefCount 0 Type 00000023 Flags 00001040
DevExt fffffa8007c03b70 DevObjExt fffffa8007c03f90 DevNode fffffa8007bff940 
ExtensionFlags (0000000000)  
Characteristics (0x00000100)  FILE_DEVICE_SECURE_OPEN
AttachedDevice (Upper) fffffa8007bffbf0 \Driver\ACPI
Device queue is not busy.
 
0: kd> !irp fffffa800b40b520 - IRP being blocked
Irp is active with 4 stacks 3 is current (= 0xfffffa800b40b680)
No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  Pending has been returned
    cmd  flg cl Device   File     Completion-Context
[  0, 0]   0  0 00000000 00000000 00000000-00000000    
 
                    Args: 00000000 00000000 00000000 00000000
[ 16, 0]   0  0 fffffa8007c03a20 00000000 fffff88004949e9c-fffffa8009e7e650    
             \Driver\pci   nvlddmkm
                    Args: 00000000 00000000 00000000 00000000
>[ 16, 2]   0 e1 fffffa8008a49480 00000000 00000000-00000000    pending
             \Driver\nvlddmkm
                    Args: 00000000 00000001 00000001 00000000
[  0, 0]   0  0 00000000 00000000 00000000-fffffa800af74c00    
 
                    Args: 00000000 00000000 00000000 00000000
 
0: kd> !devobj fffffa8008a49480 - Device being blocked
Device object (fffffa8008a49480) is for:
InfoMask field not found for _OBJECT_HEADER at fffffa8008a49450
\Driver\nvlddmkm DriverObject fffffa80088a1250
Current Irp 00000000 RefCount 0 Type 00000023 Flags 00002004
DevExt fffffa8008a495d0 DevObjExt fffffa8008a49f88 
ExtensionFlags (0x00000800)  DOE_DEFAULT_SD_PRESENT
Characteristics (0x00000100)  FILE_DEVICE_SECURE_OPEN
AttachedTo (Lower) fffffa8007bffbf0 \Driver\ACPI
Device queue is not busy.
My System SpecsSystem Spec
13 Mar 2014   #13
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Hi gman569.

Continue with peebee.
My System SpecsSystem Spec
.

14 Mar 2014   #14
gman569

win 7 premium 64
 
 

Arc thank you so much for all your help, Peebee thank you for your response but reading you response gave me a headache. i am tech challenged but i will do as you have suggested it does make a lot of sense, so thank you will let you know how i go.
My System SpecsSystem Spec
14 Mar 2014   #15
gman569

win 7 premium 64
 
 

well i have made Nivida the preferred, updates are the latest so will see what happens.
My System SpecsSystem Spec
15 Mar 2014   #16
gman569

win 7 premium 64
 
 

well 3rd time lucky i have my computer in safe mode now because i have had it crash on me 3 times now whilst trying to type this. i have looked at trying to disable intel graphics and letting mavida take over but from what i have read online you cannot as this computer was designed to run with both? i was wondering if my explorer or google chrome could be an issue as it seems to crash more whilst online? i have also noticed a couple exclamation marks in the device manager was wondering if this could be an issue? will try upload a capture of what i have seen.
My System SpecsSystem Spec
15 Mar 2014   #17
peebee

Windows 7 x64
 
 

gman,

That's a pretty clear sign that you're missing drivers for those devices. You'll want to download and install drivers for your chipset and ethernet device.

But honestly, the lack of drivers doesn't usually cause problems (because those devices are actually not being used). But, to take this one step at a time, it's probably less time consuming and easier to find the drivers and install them first. After that, if you're still having problems, we'll continue looking through dumps. You're welcome to repost the crash dumps as you continue to get them too.
My System SpecsSystem Spec
21 Mar 2014   #18
gman569

win 7 premium 64
 
 

Well it will seem we have finally got a result, drivers are now all up to date and have not had a crash yet. i did as you recommended installed all chipset drivers i could find on the Dell website and did a google search for unknown ones and managed to install them. i cannot thank everyone involved who helped, saved me a lot of money not having to take my pc to the hospital. thanks again
My System SpecsSystem Spec
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