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Windows 7: BSOD on HP laptop 5 times in 3 weeks


08 Mar 2014   #1

Windows 7 Home Premium 64bit
 
 
BSOD on HP laptop 5 times in 3 weeks

Hello,
This is the first time I like to use the sevenforums.com. After 5 crashes, each time indicated by IRQL_NOT_LESS_OE EQUAL and the the STOP-information: 0x0000000A, I asked HP to solve this problem.
The crashes arrive within different situations. The laptop just standby, making an email, using IE or chrom te finf information on internet. They first thought I was using windows XP but I do use Windows 7 premium 64k. I have runned different testprogramms given by HP but never I got an error message. HP said it was no hardware problem so the solution should or could be to restore windows. Because I need to restore all my other software I haven't done so till now.
I have read the BSOD threads and thought it is wise to gather the SF data and send that as attachment to this forum.
Maybe I can get some help to solve the crash problem.
I use a HPPavilionG7-2052sd.
Thanks already for any help.



Attached Files
File Type: zip SF_08-03-2014.zip (1.47 MB, 1 views)
My System SpecsSystem Spec
.

08 Mar 2014   #2

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Welcome to Seven Forums.

No Dumps in the attachment. Please follow Dump Files - Configure Windows to Create on BSOD and configure the system to collect "Small Memory Dumps"

Norton is a known cause to BSOD's. Please remove it for testing purpose. Use Microsoft Security Essentials.

Recommended from a strict BSOD perspective, compatibility & stability compared to other security software:

Microsoft Security Essentials - Free Antivirus for Windows

Malwarebytes - Free

Good and Free system security combination.

Reduce items at start-up: Startup Programs - Change

Perform a clean boot: Troubleshoot Application Conflicts by Performing a Clean Startup

Run a System file check (SFC): SFC /SCANNOW Command - System File Checker

Run Disk Check on your Hard Drive(s): Disk Check

Check for heating issues using Speccy or HWmonitor

Upload a screen shot: Screenshots and Files - Upload and Post in Seven Forums

Keep us posted.
My System SpecsSystem Spec
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 BSOD on HP laptop 5 times in 3 weeks




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