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Windows 7: BSOD 116-117 When Loading Games

08 Mar 2014   #1

Windows 7
BSOD 116-117 When Loading Games

Hi All,

I seem to be experiencing BSOD as soon as I load games, in this case World of Warcraft. My computer will restart once or twice then generally work as normal which is quite strange.

I have downloaded BlueScreenViewer to try and find more information and it's telling me the below:

Dump File : 030914-10514-01.dmp
Crash Time : 3/9/2014 10:04:06 AM
Bug Check String :
Bug Check Code : 0x00000116
Parameter 1 : fffffa80`0a894010
Parameter 2 : fffff880`056096ac
Parameter 3 : ffffffff`c000009a
Parameter 4 : 00000000`00000004
Caused By Driver : dxgkrnl.sys
Caused By Address : dxgkrnl.sys+5d140
File Description : DirectX Graphics Kernel
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.18228 (win7sp1_gdr.130731-2222)
Processor : x64
Crash Address : ntoskrnl.exe+75bc0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\030914-10514-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 7601
Dump File Size : 335,915
Dump File Time : 3/9/2014 10:05:21 AM

Hopefully someone is able to help me solve this because I have tried absolutely everything. I've Updated my drivers using driver sweeper to clean install them, re-formatted my PC, completely scanned it for software and hardware issues, added TDR delays to see if that helps but to no avail, re-seated hardware, cleaned for dust in case of overheating.

My next idea is to just go purchase a new video card but I'd rather not have to do that.

System specs are below if needed:
M/B: Gigabyte GA-X58A-UD7
CPU: Intel i7 950 3.07GHz
GPU: GTX 580
Memory: 8GB DDR3

If there's any other information you need please let me know.

Thanks for the help in advance.

My System SpecsSystem Spec
08 Mar 2014   #2

Windows 7

Also adding the BSOD file from the SF Diagnositc Tool (hopefully I've done it right and someone can help me).


My System SpecsSystem Spec
08 Mar 2014   #3

Microsoft Community Contributor Award Recipient

Windows 7 Pro 64 SP1

There sure seems to be a bunch of World of Warcraft BSoD's lately.

Anyway, your single dump file is pointing to the display driver,

BugCheck 116, {fffffa800a894010, fffff880056096ac, ffffffffc000009a, 4}

Unable to load image nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+9336ac )

Followup: MachineOwner
The date on that driver is almost a year ago,

start             end                 module name
fffff880`04cd6000 fffff880`05781000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Thu Mar 14 18:37:00 2013 (51427B3C)
    CheckSum:         00A8D47C
    ImageSize:        00AAB000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Sounds like you have tried a few things already, try updating your display drivers,

Do a clean install of the display driver.
  • Uninstall All nvidia items in Control Panel > Programs and features
    • 3D Vision Control Driver
    • 3D Vision Driver
    • Graphics Driver
    • HD Audio Driver
    • PhysX
    • nvidia Update
    (Are you using nvidia chipset drivers? If so, dont uninstall anything other than those are listed).
  • Now follow Drivers - Clean Left over Files after Uninstalling
  • Install the driver again. While installing, Select Custom (Advanced) install. In the next page, follow this settings:

Here's some other info from World of Warcraft,
My System SpecsSystem Spec
08 Mar 2014   #4

Windows 7

Thanks for the reply, I have previously tried the most up to date drivers and that still didn't work hence rolling back to a driver that felt a little more stable. I will try it again, with a complete clean install and see how it goes. I'll post back here with the results,
My System SpecsSystem Spec
08 Mar 2014   #5

Windows 7

So after updating the drivers, and doing some more scans and even a WoW repair the issue still persists. This time I didn't get a BSOD or dump file but in event viewer I can see:

Event ID 4101:
Display driver nvlddmkm stopped responding and has successfully recovered.
- <Event xmlns="">
- <System>
<Provider Name="Display" />
<EventID Qualifiers="0">4101</EventID>
<TimeCreated SystemTime="2014-03-09T01:54:47.000000000Z" />
<Security />
- <EventData>
<Data />

I'm starting to give up, I think I might just have to buy a new card I dunno. Now I've had WoW opened after that crash and haven't crashed since. Sometimes it only happens once or twice, resets then it works, it's sooo weird. I could see something in the dump file about Direct X has that got something to do with it? I have also checked for the latest drivers for that and I have them.

The only last thing I can think of is updating my Motherboards Drivers or BIOS? But I dont see how that would help.
My System SpecsSystem Spec

 BSOD 116-117 When Loading Games

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