BSOD appearing at random moments(so it seems)

avp216 · 09 Mar 2014

Hello everyone!

This is my first time here, hopefully not my last :)

I have a major problem with my computer, and i am freaking the heck out.

Starting this month, i have been receiving a TON of BSOD! There is a pattern with some of them, but the rest happen haphazardly, at random moments.

For example:

1. I would be playing a game (League of Legends, Battlefield 4 etc). I Alt-Tab to check something, BSOD.

2. I would be playing a game (Same as before). I CLOSE the game normally, BSOD.

3. I would be browsing the internet/computer/files, i close a window, BSOD.

4. I open my torrent downloader, set up my downloads, shut off monitor for overnight download. I wake up today and it says my computer had suffered a BSOD.

I don't understand why this is happening. I have not changed anything in my computer, and it just started happening. I have a feeling reinstalling Windows will not help me here.

What could possibly be going on?

One of the errors (the 0000x stuff) ended with 3b. This one appears after anything full screen closes.

Please help me guys/gals!

My computer is very important to me as i had built it myself after years of saving and i would appreciate everyone's help!

Thank you very much!

avp216 · 09 Mar 2014

Oh dear, i posted without uploading the required file. My apologies everyone. I have been trying to induce the BSOD to get the dump files, but there are many version of the BSOD appearing at different moments i don't know if i captured them all.

I am in deep trouble

Scourgeborne · 09 Mar 2014

I happened to have the same problem as you I believe, they are mostly some 3b BSODs and they happened when I exit games usually or when I switch from my monitor to TV. It just started happening one day for unknown reasons to me and yes windows reinstalling didn't help. I used driver verifier and it started causing BSOD at windows startup untill I shut it off via safe mode so I hope that at least it confirms that it is software related. I'm still waiting for reply on my post as well :)

avp216 · 09 Mar 2014

I really hope we can get this solved. I will upload my batch thingy as soon as i get another BSOD. But i hope someone out there, who has solved this problem, can help :)

avp216 · 09 Mar 2014

I have uploaded the diagnostic tool results! Please use them to help me :)

Thanks in advance!

koolkat77 · 09 Mar 2014

Reduce items at start-up: Startup Programs - Change

Perform a clean boot: Troubleshoot Application Conflicts by Performing a Clean Startup

BitDefender contributes to BSOD. Please remove it for testing purpose. Use Microsoft Security Essentials.

Recommended from a strict BSOD perspective, compatibility & stability compared to other security software:

Microsoft Security Essentials - Free Antivirus for Windows

Malwarebytes - Free

Good and Free system security combination.

Daemon Tools/Alchohol is known to cause BSODs:
How to remove sptd.sys from system
Registry and SPTD problems | DAEMON Pro Help

Scan with Kaspersky TDSSKiller:Anti-rootkit utility TDSSKiller

ESET online scanner: Free Online Virus Scanner | ESET

Run a System file check (SFC): SFC /SCANNOW Command - System File Checker

Install all Windows updates including Service Pack One: Learn how to install Windows 7 Service Pack 1 (SP1)

Check for heating issues using Speccy or HWmonitor

Upload a screen shot: Screenshots and Files - Upload and Post in Seven Forums

Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable!:-

anodlwfx.sys Fri Mar 6 16:10:08 2009 (49B0F680)
ALPHA Networks Filter Driver
Driver Reference Table - anodlwfx.sys

iaStorV.sys Wed Apr 8 22:57:17 2009 (49DCD76D)
Intel Matrix Storage Manager driver (base) (now is the Rapid Storage Technology (RST) driver)
Driver Reference Table - iaStorV.sys

amdxata.sys Tue May 19 23:56:59 2009 (4A12F2EB)
AMD storage controller driver - usually from the Windows 7 DVD
Driver Reference Table - amdxata.sys

PTSimBus.sys Thu Jun 18 08:20:48 2009 (4A39A480)
PenTablet Bus enumerator
Driver Reference Table - PTSimBus.sys

Perform a clean install of a driver following: How to Clean Left Over Driver Files with Driver Sweeper

Use Revo Uninstaller to uninstall stubborn software. Opt for Advance Mode while uninstalling which allows leftover registry removal:Download Revo Uninstaller Freeware - Free and Full Download - Uninstall software, remove programs, solve uninstall problems

BSOD SUMMARY

Code:

Debug session time: Sun Mar  9 04:37:12.346 2014 (UTC + 6:00)
Loading Dump File [C:\Users\Usra\SysnativeBSODApps\030914-17472-01.dmp]
Missing Windows 7 Service Pack 1
Built by: 7600.17273.amd64fre.win7_gdr.130318-1532
System Uptime: 0 days 0:17:58.282
Probably caused by : ntkrnlmp.exe ( nt!KiSystemServiceExit+245 )
BugCheck 4A, {7796f72a, 2, 0, fffff8800b822c60}
BugCheck Info: IRQL_GT_ZERO_AT_SYSTEM_SERVICE (4a)
Bugcheck code 0000004A
Arguments: 
Arg1: 000000007796f72a, Address of system function (system call routine)
Arg2: 0000000000000002, Current IRQL
Arg3: 0000000000000000, 0
Arg4: fffff8800b822c60, 0
PROCESS_NAME:  vsserv.exe
BUGCHECK_STR:  RAISED_IRQL_FAULT
FAILURE_BUCKET_ID:  X64_RAISED_IRQL_FAULT_vsserv.exe_nt!KiSystemServiceExit+245
MaxSpeed:     3500
CurrentSpeed: 3500
BiosVersion = 3302
BiosReleaseDate = 05/15/2012
SystemManufacturer = System manufacturer
SystemProductName = System Product Name
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Debug session time: Fri Mar  7 04:34:23.188 2014 (UTC + 6:00)
Loading Dump File [C:\Users\Usra\SysnativeBSODApps\030714-35537-01.dmp]
Missing Windows 7 Service Pack 1
Built by: 7600.17273.amd64fre.win7_gdr.130318-1532
System Uptime: 0 days 5:05:06.093
Probably caused by : win32k.sys ( win32k!HmgLockEx+a3 )
BugCheck 3B, {c0000005, fffff96000176483, fffff8800bdc4030, 0}
BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
Bugcheck code 0000003B
Arguments: 
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff96000176483, Address of the instruction which caused the bugcheck
Arg3: fffff8800bdc4030, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR:  0x3B
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  dwm.exe
FAILURE_BUCKET_ID:  X64_0x3B_win32k!HmgLockEx+a3
MaxSpeed:     3500
CurrentSpeed: 3500
BiosVersion = 3302
BiosReleaseDate = 05/15/2012
SystemManufacturer = System manufacturer
SystemProductName = System Product Name
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

avp216 · 10 Mar 2014

Thank you for your reply!

I will try my best to follow everything here!

BTW, i installed bitdefender last week. The BSOD have been happening WAY before i installed bitdefender. So i will follow everything except remove bitdefender( paid money for it lol and my computer is subjected to many USBs, potential viruses)

If after doing everything, bitdefender is the cause, i will remove it as well. But i will keep it as a last step if you dont mind :)

But thank you very much! I will get to work on the steps right away!

avp216 · 11 Mar 2014

Alright, so far no BSOD yet!

I will keep you guys posted! :)

koolkat77 · 11 Mar 2014

Good luck :)