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Windows 7: BSOD when plugging in flash drive (red herring?)

10 Mar 2014   #1
epoppe

Windows 7 Pro 64 bit
 
 
BSOD when plugging in flash drive (red herring?)

One of my customers reported that they plugged in a usb flash drive and the system blue screened. It took several restarts to get to a useable state. I checked the event log and took a look at the mini dump files and it looks to me like it might be a video or network driver issue (rather than a usb issue). I am hoping however that someone here will take a look and see what the logs tell you before I schedule time with the customer to try to resolve.
I scanned the system (and aforementioned flash drive for viruses - found nothing). The system for now however is stable again with no blue screens since last Friday.
The system is a Dell Precision Workstation T1650/Windows 7 Pro 64 bit/12 GB RAM/Sorry I don't have the processor but have to assume it's a 3rd Gen i7/Norton Internet Security/Dual monitors/ - please let me know if you need me to get other specs for you.
They run Solidworks 3D Cad software on this station.
I've attached the diagnostics file from the SF diagnostic tool.
I've also attached the mini dump files from the PC - just to be thorough

Thanks in advance for any insights.
Elly




Attached Files
File Type: zip epoppe.zip (2.21 MB, 2 views)
File Type: zip Minidump.zip (458.6 KB, 0 views)
My System SpecsSystem Spec
11 Mar 2014   #2
derekimo

Microsoft Community Contributor Award Recipient

Windows 7 Pro 64 SP1
 
 

Hi there,

Most of your dumps are pointing to a network driver,

That is going back to Sept. 2013.

Code:
Unable to load image \SystemRoot\system32\DRIVERS\e1c62x64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for e1c62x64.sys
*** ERROR: Module load completed but symbols could not be loaded for e1c62x64.sys
Probably caused by : e1c62x64.sys ( e1c62x64+a8c3 )

Followup: MachineOwner
Driver Reference Table - e1c62x64.sys


Code:
start             end                 module name
fffff880`06800000 fffff880`06879000   e1c62x64 T (no symbols)           
    Loaded symbol image file: e1c62x64.sys
    Image path: \SystemRoot\system32\DRIVERS\e1c62x64.sys
    Image name: e1c62x64.sys
    Timestamp:        Fri Aug 10 15:44:15 2012 (50258EBF)
    CheckSum:         000829CE
    ImageSize:        00079000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
You can try updating that,

https://downloadcenter.intel.com/Sea...net+Controller

There was also a mention about a Norton driver,

Code:
BugCheck 19, {20, fffffa800f5e2240, fffffa800f5e2360, 4120002}

Unable to load image \SystemRoot\system32\DRIVERS\e1c62x64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for e1c62x64.sys
*** ERROR: Module load completed but symbols could not be loaded for e1c62x64.sys
Unable to load image \SystemRoot\system32\drivers\N360x64\1501000.012\SYMNETS.SYS, Win32 error 0n2
*** WARNING: Unable to verify timestamp for SYMNETS.SYS
*** ERROR: Module load completed but symbols could not be loaded for SYMNETS.SYS
Probably caused by : e1c62x64.sys ( e1c62x64+1bec2 )

Followup: MachineOwner
But that one still falls back to blame the previous driver I mentioned.
My System SpecsSystem Spec
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 BSOD when plugging in flash drive (red herring?)




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