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Windows 7: New build, multiple random BSOD with various error codes

30 Mar 2014   #21
alexb1187

Windows 7 Professional 64-bit
 
 

Been doing a lot of testing and didn't have any issues for a while. I was chatting with friends online with skype, and got this latest one.


My System SpecsSystem Spec
.
30 Mar 2014   #22
Gandalf

Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

These dumps point to the iusb3hub.sys. Suggest you go to the C:\Windows\system32\drivers\iusb3hub.sys
and delete the file.
Reboot and let Windows reinstall the file.

After rebooting, follow these directions to run the sfc /scannow...
Use the System File Checker tool to repair missing or corrupted system files
My System SpecsSystem Spec
30 Mar 2014   #23
alexb1187

Windows 7 Professional 64-bit
 
 

I deleted the file mentioned, but now my keyboard, mouse, external hard drive, etc. aren't recognized. I remoted into the computer, and ran sfc as outlined in the link. It said there were no corruptions :

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>sfc /scannow

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection did not find any integrity violations.

So I guess it didn't replace the missing file, since I still can't use any of my usb items.


I also got another blue screen when I was sleeping (computer was idle but also in the state mentioned above, where no usb devices are recognized). Logs for this blue screen are attached.
My System SpecsSystem Spec
.

30 Mar 2014   #24
Gandalf

Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

To my knowledge, Windows should have reinstalled the driver. Put your Windows Installation DVD into the drive and use the Repair function.

I'm going to request some assistance here since what should have worked didn't. I'll keep an eye out to be sure the calvary arrives.
My System SpecsSystem Spec
30 Mar 2014   #25
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Some BSODs are caused by Gigabyte on-Off charger, which is a very often culprit.
Code:
BugCheck 50, {fffff88804420428, 0, fffff8800441d4a0, 5}

*** WARNING: Unable to verify timestamp for UsbCharger.sys
*** ERROR: Module load completed but symbols could not be loaded for UsbCharger.sys

Could not read faulting driver name
Probably caused by : UsbCharger.sys ( UsbCharger+24a0 )

Followup: MachineOwner
---------
Uninstall is suggested. I'd recommend you to Clean Up Factory Bloatware, with a special reference to Point #13
Quote:
13. Consider a Clean Reinstall - Factory OEM Windows 7 which is often better than getting a new computer considering how pre-installed bloatware can corrupt Windows 7 even if it's completely cleaned up.
Intel Gigabit network is failing.
Code:
fffff880`125467c8  fffff880`1016c9efUnable to load image e1d62x64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for e1d62x64.sys
*** ERROR: Module load completed but symbols could not be loaded for e1d62x64.sys
 e1d62x64+0x279ef
Search for possible updates in https://downloadcenter.intel.com/default.aspx

Juniper network is failing, too.
Code:
fffff880`12546048  fffff880`0542eb30Unable to load image jnprna6.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for jnprna6.sys
*** ERROR: Module load completed but symbols could not be loaded for jnprna6.sys
 jnprna6+0x6b30
It appears to be recent, but still search for updates. Probably in Network Security Solutions - Networking Performance Optimization

Search for Intel XHCI drivers in https://downloadcenter.intel.com/default.aspx, too.

Not getting any evidence against it, but I would suggest you to uninstall PeerBlock, at least as a test, as it causes dense network related BSODs.

Plus, due to the versatility of the issues, test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest for at least 8 passes, preferably overnight.

If it start showing errors/red lines, stop testing. A single error is enough to determine that something is going bad there.

Let us know the results.
My System SpecsSystem Spec
30 Mar 2014   #26
alexb1187

Windows 7 Professional 64-bit
 
 

Thank you for the tips!

I repaired as per Gandalf's recommendation, and am working with Arc's recommendations now.

I uninstalled most of the gigabyte tools (including the UsbOnOff), and while doing so noticed a bios update. I successfully updated the bios. The bios changelog only mentions advanced overclock stability, but I figured it might have something else worth it (I am not overclocked).

After the bios update, I updated the Intel Gigabit network driver with the driver from the intel site (as a side question, the Intel site says to use the OEM driver if available. Why is it okay that I use the Intel driver?)

The Juniper network version is specified by my place of business, so I will need to ask them if it's possible for me to upgrade to a newer version.

The search for Intel XHCI drivers didn't turn anything up for my chipset version. I have the most recent version offered by Gigabyte.

I have uninstalled peerblock.

In the past, memtest86+ running past pass 7 produced no errors. I also tested each module individually without error, and each time past pass 10. I will run a full test of all modules together tonight, and let you know the results.

Thanks again!
My System SpecsSystem Spec
01 Apr 2014   #27
alexb1187

Windows 7 Professional 64-bit
 
 

Memtest86+ ran through 8 passes without error.

My computer was idle this evening, and it got another blue screen. Dumps attached.
My System SpecsSystem Spec
02 Apr 2014   #28
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

You need to uninstall Intel(R) 8 Series/C220 Chipset Family SATA AHCI Controller. First end it .... (either by disabling this startup entry or by disabling it from systrey notification area)
Code:
IAStorIcon    "c:\program files\intel\intel(r) rapid storage technology\iastoriconlaunch.exe" "c:\program files\intel\intel(r) rapid storage technology\iastoricon.exe" 60    Public    HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
Then uninstall it from Control Panel > Programs and Features. Then Uninstall the driver from device manager.
  1. Right click on "my computer" icon and click "manage" on the context menu.
  2. It will open the "computer management" window.
  3. Select "Device Manager" in the left pane, It will list all the existing devices up.
  4. Expand "IDE ATA/ATAPI controllers" by clicking on the triangle in front of it.
  5. Select one Intel device item under it, right click, uninstall.
  6. Continue the process for all Intel items under "IDE ATA/ATAPI controllers"
  7. Now restart the computer. At restart, windows will auto configure the appropriate native system driver.
Let us know the results.

_______________________________________________________
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff80002c7e86f, fffff8800a5bc870, 0}

*** WARNING: Unable to verify timestamp for iaStorF.sys
*** ERROR: Module load completed but symbols could not be loaded for iaStorF.sys
Probably caused by : iaStorF.sys ( iaStorF+2b9e )

Followup: MachineOwner
---------
My System SpecsSystem Spec
02 Apr 2014   #29
alexb1187

Windows 7 Professional 64-bit
 
 

I just followed Arc's recommendations, and everything appears to be working currently. I will let you know if I get another blue screen.

I have attached a screenshot of the device manager items under "IDE ATA/ATAPI controllers". Before the uninstall, there was just the one entry ("Intel(R) 8 Series/C220 Chipset Family SATA AHCI Controller"), now there appears to be one for each SATA drive. I just want to make sure this is expected and correct. Please let me know.
My System SpecsSystem Spec
02 Apr 2014   #30
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Well, the uninstallation is done properly and msahci.sys is activated, as it appears.
My System SpecsSystem Spec
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 New build, multiple random BSOD with various error codes




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