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Windows 7: New build, multiple random BSOD with various error codes

10 Mar 2014   #1
alexb1187

Windows 7 Professional 64-bit
 
 
New build, multiple random BSOD with various error codes

Hi all, long time reader, first time poster. I'm hoping I can get some help here. I've tried everything I've seen on other threads, but I'm still getting the BSODs at random times.

I recently built this new pc, and am having trouble with random BSODs with random timing. Sometimes sitting idle, sometimes I'm just moving files around or web browsing. They seem to happen between every few day and every few hours.

I ran driver verifier for a while, and uninstalled some of the things it errored on (Dameon tools, the nvidia audio driver, gigabyte EZ tune). I also ran memtest86+ for days, testing each stick and each slot. I let memtest run past pass 8 each time. The last run I did was with all sticks in all slots, and I let it run to pass 21. No errors.

I have the newest drivers for all components. That said, I think my monitor may not have compatible drivers. Dell doesn't have any available on their website. I did not install any manually (meaning whatever is installed is from windows).

I have also run disk repair on all drives, with errors detected and fixed on one. The issue persists after the disk checks.

Power is coming from a CORSAIR AX760.

Any help would be great. I've never had as many issues with a new build as this one. I'm hoping I'm missing something simple.


My System SpecsSystem Spec
.
11 Mar 2014   #2
Gandalf

Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Hi Alex, welcome to W7F.

The one dmp you provided shows an issue described in Stop D1 (DRIVER_IRQL_NOT_LESS_OR_EQUAL) bugcheck in USBPORT while transferring USB data and selecting USB interface
You might have an issue with your USB driver. Please post an image of your Device Manager.
Open the Human Interface Devices and the Universal Serial Bus controllers category.
Adjust the window so that all the data is visible.

FYI - With only one dmp, it is difficult to be sure you have the culprit. That is one reason why I need to see the Device Manager.
My System SpecsSystem Spec
11 Mar 2014   #3
alexb1187

Windows 7 Professional 64-bit
 
 

Thanks for the reply Gandalf!

I have attached my device manager screenshot.

I have an APC UPS hooked up to a USB port (for monitoring). I have a mouse, a keyboard, an external harddrive and my monitor hooked in as well (monitor acts as a usb hub and has the webcam, but nothing is plugged into the hub, and I don't typically use a webcam).
My System SpecsSystem Spec
.

11 Mar 2014   #4
Gandalf

Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Your DM looks good.

Please boot into the Safe mode to see if you still get a BSOD.
If you do, please post that dmp file.
My System SpecsSystem Spec
11 Mar 2014   #5
alexb1187

Windows 7 Professional 64-bit
 
 

Uploaded another BSOD dump I just got. This was not in safe mode. I will reboot into safe mode tonight and let it run. Maybe this dump will help pinpoint the issue though.
My System SpecsSystem Spec
11 Mar 2014   #6
Gandalf

Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Do a hardware clean boot to isolate which device is causing the issue. For doing hardware clean boot do the following steps
a) Unplug all the external Devices

b) Start the System in Safe mode. (Pressing the F8 key while the computer restarts)

c) Go to Device manger
Device that can be disabled for doing a Hardware clean boot are
1. Video Cards
2. Sound Card
3. Network Card
4. USB Devices and controller (Please donít do this if you are using USB keyboard or Mouse or Wireless Keyboard or mouse)
5. CD and DVD
6. Modems
7. Ports (serial and parallel)

After doing this if you are able to Boot in Normal Mode try to enable the device one by one and check out which device is causing the issue .Try to install the latest driver for that device.
My System SpecsSystem Spec
12 Mar 2014   #7
alexb1187

Windows 7 Professional 64-bit
 
 

I did the hardware clean boot like you said. When I enabled the devices one by one, I didn't get any issues or errors.

I ran a driver update check utility, and it notified me of a newer version of the intel usb3 drivers, along with a couple of chipset drivers (Intel INF installation and Intel Management Engine Interface).

With the new drivers, I am hopeful the issue is resolved, but will let you know.

I have another suspicion though... I have a corsair h80i closed-loop CPU cooler, which plugs into a usb2 header on the motherboard (for running the Corsair Link software/software controlled temp/fan monitor). I did some Googling and there do appear to be some cases of the software causing BSODs, but it looks like the software is mentioned specifically in the dump/memory stack. Since my dumps mention USB, I thought I would bring it up just in case. The cooler gets power separately, and the pump plugs into the motherboard's CPUFAN header, so I could probably remove the connection if necessary, but would rather not. I did not remove it when doing the hardware clean boot.
My System SpecsSystem Spec
12 Mar 2014   #8
Gandalf

Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Let's hope those updates resolve the issue.
My System SpecsSystem Spec
13 Mar 2014   #9
alexb1187

Windows 7 Professional 64-bit
 
 

Things were going so well. I hadn't had a blue screen in a couple days, then I just got this. I was playing a game when it happened. Looks different from the others.
My System SpecsSystem Spec
13 Mar 2014   #10
Gandalf

Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

1. This was probably caused by the following module: xusb21.sys (xusb21+0x3C69)
Bugcheck code: 0xD1 (0xFFFFF80082C83D70, 0x2, 0x8, 0xFFFFF80082C83D70)
description: DirectX Graphics MMS

Let's type testing the GPU...
FurMark: VGA Stress Test, Graphics Card and GPU Stability Test, Burn-in Test, OpenGL Benchmark and GPU Temperature | oZone3D.Net

2. This was probably caused by the following module: xusb21.sys (xusb21+0x3C69)
Bugcheck code: 0xD1 (0xFFFFF80082C83D70, 0x2, 0x8, 0xFFFFF80082C83D70)

Stop error message when you resume a computer that is running Windows 7 or Windows Server 2008 R2 from sleep or from hibernation: "Stop error code 0x000000D1 (DRIVER_IRQL_NOT_LESS_OR_EQUAL)"

3. This was probably caused by the following module: win32k.sys (win32k!SetWakeBit+0xF8)
Bugcheck code: 0xA (0x4738, 0x2, 0x0, 0xFFFFF80002CD40CB)
description: Multi-User Win32 Driver

There is a <CCleaner> link in my Signature.
Download/run it. If you need a tutorial...
How to Use CCleaner: 14 Steps - wikiHow
My System SpecsSystem Spec
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 New build, multiple random BSOD with various error codes




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