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Windows 7: Various 0x0000007A Stop Errors on Newly Installed Win7 and HD

12 Mar 2014   #11
Jahkepon

Windows 7 Home Premium x64
 
 

I'll follow the instructions for that Speccy thing. I've heard of this before but not done it. We'll see what I find out.

I've previously run a memtest, but I think just once. It reported that my memory was perfectly fine. I'll trying running it multiple times though since that's apparently a more thorough way to do things.

Avast Antivirus tells me I'm clean.

Would my Event Viewer data be helpful at all and if so, how would I share that?






Edit: Here's the link to my Speccy results... http://speccy.piriform.com/results/I...Ke3yha1XfBOi7Z


My System SpecsSystem Spec
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12 Mar 2014   #12
derekimo

Microsoft Community Contributor Award Recipient

 
 

The memtest above should be run for 8 passes.

I have an event log from you as part of the upload.

I'm curious why there aren't any dump files though.

Did you do a clean install? I see events from 2010 in your event log.

I haven't seen anything yet that jumps out at me.
My System SpecsSystem Spec
12 Mar 2014   #13
Jahkepon

Windows 7 Home Premium x64
 
 

The memtests are next on my list. Not sure how long eight will take so just responding to you now.


I'm not sure what you mean by a clean install. When my old hard drive was dying, I backed up important files to an external, some of which requiring a recovery program to pull files of bad sectors. Then ran a chkdsk that failed halfway through as the HD had become fully corrupted and couldn't even start Windows. I didn't start the computer again until the old HD was removed and a the new one was in place. I plugged in a flash drive with Windows on it and loaded Windows onto the new HD that way. I used the product ID on the bottom of my laptop to verify my OS. Then I started getting drivers and all that. It's all in great detail in this thread's OP.

Perhaps there's a step I missed though. It ran fine for over week, just needed lots of updates and there were drivers I was still trying to gather up. Also grabbed a few programs in this time as well. The first BSOD happened on the 23 or 24 of February as I recall. The second wasn't until the 3rd of March I think. The third and fourth have been in the last two days.

I have no idea why there would be events from 2010 on there unless the computer could some how remember these things even with an entirely new hard drive. There's some files that are older than the new HD of course that I moved from my flashdrive and external like photos and video, but I doubt that qualifies as an "event". I'll be honest, I'm not even sure this computer is that old yet. I feel like it was purchased new in early 2011. I didn't inherit it until late 2011 at least. It probably really is 2010 old though.

Thanks for having a look at all that btw.
My System SpecsSystem Spec
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12 Mar 2014   #14
derekimo

Microsoft Community Contributor Award Recipient

 
 

You're welcome,

I see your install date as 2-15-2014, I'm not sure what those other dates are.

Sounds like you did do a clean install.

I looked for a firmware update just to see if there was one for your drive but I don't see your drive listed.

I'm still scrolling through your event log, I'll post anything I find odd.
My System SpecsSystem Spec
12 Mar 2014   #15
Jahkepon

Windows 7 Home Premium x64
 
 

I let memtest run overnight and it got through 10 passes with no errors. I guess that eliminates a memory issue for sure now? Would still be nice to have any dump files.

What's your next suggestion? Find anything more out from the Speccy data?
My System SpecsSystem Spec
20 Mar 2014   #16
Jahkepon

Windows 7 Home Premium x64
 
 

So I guess there's been little to add since my last post. My lack of dump files and passing the various tests I was asked to do seems to have left me with no clear direction atm. I've just been using my computer normally while I can. Hoping that it's fixed itself somehow in light of what little I can do about it fixing it myself.

Things seem good so far. It's been over a week since my last BSOD. Nothing of note has happened since my night running memtests, except a couple things....

One, after a while of waiting with no further direction and getting signs that my comp wasn't giving me BSODs at an increasing rate after all... I've picked up a couple programs. So that's something new but I've not run into a hitch installing or running anything.

Second, I've had a couple automated updates for stuff I'm unaware of. They just happened, so that's new.

And Last, just now I had an odd problem. I started my computer and it froze before Windows could boot. I had to push the power button after waiting about 3 or 4 minutes. I restarted immediately and got a message telling me that there had been a failure to boot my previous session - I had let the computer fall asleep last night and there were browser pages left open. I had the option to try and reboot my previous session again or boot fresh. I tried for my previous session and Windows loaded up nice and quick.

Was just a minor hiccup I guess, but worth noting. Not something I've experienced before.

Again, if I do get another BSOD, I will report here hopefully with dumpfiles to help. Otherwise, things have been fine lately and I'm hoping and starting to believe I might have somehow got out of this issue without knowing what was wrong or why it apparently isn't now. We'll see though.
My System SpecsSystem Spec
22 Mar 2014   #17
Jahkepon

Windows 7 Home Premium x64
 
 

Ok, my luck ran out it seems. It had been a nice long while since the last BSOD but it happened again just now.

This time I was in the middle of watching a video on VLC and had been on the comp for about 30 minutes or so. Suddenly the video image froze, but the audio started looping the last approx. 5 seconds that had played. It looped about 4 or 5 times and I knew the BSOD was coming. I thought about shutting down manually before it could happen, but I saw little logical good in doing so. I don't remember seeing my cursor but keyboard presses did nothing as well.

As has been the norm for me, when it did show I had plenty of time to take a picture of the screen. I thought about waiting it out to see, but I'd done that for about 5 to 10 minutes last time, and this time there was an awful noise coming from the speakers, likely the result of audio playing when the BSOD happened. So I just pressed my power button and everything restarted fine as usual.

I still don't see dumpfiles though and I feel like that's what's holding me back from fixing anything. If someone could please just tell me how to fix that, it would be awesome. But I guess this isn't a common problem. I've used kernel and small dump options... do I need to use large? Could having "blue screen viewer" be a problem? I ask this but I only got the viewer after the first BSOD and it's never showed me anything either. I guess the tool that's recommended to use as per forum instructions just looks in the same non-existent folder as blue screen viewer. In case that wasn't clear too... I don't have a "minidump folder". I've looked where it's meant to belong apparently and it doesn't exist. Could my problems be solved as easily as just making that folder myself?

I know it's been a while since I've had a problem, but it's obvious my problem still exists. Any help with solutions would be greatly appreciated. This minidump issue specifically since it seems to be holding everything back. I'll share what was shown on the BSOD following the line "Technical information:"...

*** STOP: 0x0000007A (0x0000000000000020, 0FFFFFFFFC000009D, 0xFFFFFA80058E17C8, 0
x0000000000000000)

Collecting data for crash dump ...
Initializing disk for crash dump ...


This is now my 5th BSOD in about as many weeks of having this new HD installed with Windows.
My System SpecsSystem Spec
22 Mar 2014   #18
Thedoctor44

 

Can you upload the dump files by following the Blue Screen of Death (BSOD) Posting Instructions

Making the minidump folder yourself won't do anything, it might even cause more problems. Follow these instructions on how to configure dump file collection.

Dump Files - Configure Windows to Create on BSOD
My System SpecsSystem Spec
22 Mar 2014   #19
Jahkepon

Windows 7 Home Premium x64
 
 

The first thing you linked me is the posting instructions for new threads that's stickied on the front page of this board. I referred to this when I made my OP. I used the first option of the two as I recall and uploaded the zip file I created in my OP. The details are still in this thread. The first response to my OP, however, informed me that my zip file had no dumpfiles in it.

Later I was instructed to try again but with "small memory" settings rather than "kernel". I've been sent to the second link already as well. The first time I used Option One just to confirm that I was writing debug information at all. I was according to the settings and it was on the "kernel" default. Then I was instructed to change my settings using Option Two #2. I've attached a zip file to my posts after each BSOD following a change occurred. I don't have dumpfiles after using the "kernel memory" or "small memory" evidently. Looking in my "Windows" folder shows me I don't even have a "Minidump" folder.

I am noting though, as I look at the various "Start Up and Recovery" windows shown in your second link, that my window isn't exactly like these windows. It's just the "Startup" half of the settings really, but I am curious if that difference matters. You can also see that my "Failure" settings appear squared away even though I've not been getting these dumpfiles still. I will attach an image of my "Startup and Recovery" window below.

Also, my Speccy data was linked at the top of the second page as well, although it is over a week old now.
My System SpecsSystem Spec
31 Mar 2014   #20
Jahkepon

Windows 7 Home Premium x64
 
 

Been using my computer a lot less than I'd like to simply because I feel like I can't start anything without a BSOD coming out of nowhere and hindering progress. Quite frustrating. Plus I've had other things to do anyways. Regardless, I turned on my computer just now after 4 days of not having it on at all and it BSOD'd on me within a couple minutes of startup. I saw this one coming as well since it was preceded by a frozen screen. At first I couldn't close a browser tab and it was notably "unclickable" after the first click. So then I clicked the start button in the lower left corner and it's appearance changed as if it had been clicked, but the start menu never popped up. I was pretty much grabbing my phone to take a picture of the inevitable BSOD at that point. This one was my sixth. I still have no minidump folder or dump files. As usual, below is everything after "Technical Information:" on the BSOD itself...

*** STOP: 0x0000007A (0xFFFFF6FC40009968, 0FFFFFFFFC000000E, 0x0000000069FF4860, 0
xFFFFF8800132D758)

*** Ntfs.sys - Address FFFFF8800132D758 base at FFFFF8800123F000, Datestamp
5167f5fc

Collecting data for crash dump ...
Initializing disk for crash dump ...



Since it's been a long while since I've gotten any helpful info here, I think I'll start a new thread dedicated to problem solving my lack of dump files. The point is not mentioned in the title and perhaps I not attracting the right kind of help. I think if I could at least figure that out and someone could see my dumpfile data I could move on to actually fixing this and being able to use my computer properly without worry.
My System SpecsSystem Spec
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 Various 0x0000007A Stop Errors on Newly Installed Win7 and HD




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