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Windows 7: BSOD atikmpag.sys error


11 Mar 2014   #1

Windows 7 Professional 64-bit SP1
 
 
BSOD atikmpag.sys error

Good day.

I've got a 2-yr old laptop. When I got home last night, my brother said he couldn't play Skyrim cause it kept getting BSOD. Earlier that day, I was able to use it without any problems.

I booted the laptop and got a BSOD that says I've got an atikmpag.sys error; the display driver didn't load correctly.

Things I did:
1. I loaded Safe Mode and scanned for viruses, found nothing.
2. Looked if the file existed, I found it.
3. I tried the Last Known Configuration, but it only worked once. Later on, I kept getting BSOD.
4. My graphics drivers are up-to-date. I uninstalled it and then let Windows install the drivers. After letting it restart by itself, I was able to reach the desktop. I decided to restart it just to check if it will boot without any problems, it got BSOD again.

Right now, I'm able to run my laptop with the graphics driver disabled. I've only disabled the Mobile Intel HD Graphics but when I boot the laptop, I get a problem with my AMD Radeon HD 7450M. It says that either I don't have it installed or it's not up-to-date.

I've read that it's either a driver problem or my hardware got fried. If anyone can tell me where to look and how I'll know if the video card's broken, please do. It's a Dell Inspiron N4050.

Thank you.



Attached Files
File Type: zip SF_11-03-2014.zip (2.97 MB, 3 views)
My System SpecsSystem Spec
.

11 Mar 2014   #2
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Update your display driver from Dell. It is too old.

Let us know about any BSOD after updating it.
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa800956d010, fffff880040078f0, 0, 2}

*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys ( atikmpag+78f0 )

Followup: MachineOwner
---------

2: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa800956d010, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff880040078f0, The pointer into responsible device driver module (e.g. owner tag).
Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000002, Optional internal context dependent data.

Debugging Details:
------------------


FAULTING_IP: 
atikmpag+78f0
fffff880`040078f0 4883ec28        sub     rsp,28h

DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT

CUSTOMER_CRASH_COUNT:  1

BUGCHECK_STR:  0x116

PROCESS_NAME:  System

CURRENT_IRQL:  0

ANALYSIS_VERSION: 6.3.9600.16384 (debuggers(dbg).130821-1623) amd64fre

STACK_TEXT:  
fffff880`06fc7888 fffff880`052ea140 : 00000000`00000116 fffffa80`0956d010 fffff880`040078f0 00000000`00000000 : nt!KeBugCheckEx
fffff880`06fc7890 fffff880`052e9e4a : fffff880`040078f0 fffffa80`0956d010 fffffa80`08ce9d50 fffffa80`08e55410 : dxgkrnl!TdrBugcheckOnTimeout+0xec
fffff880`06fc78d0 fffff880`05390f13 : fffffa80`0956d010 00000000`00000000 fffffa80`08ce9d50 fffffa80`08e55410 : dxgkrnl!TdrIsRecoveryRequired+0x1a2
fffff880`06fc7900 fffff880`053bacf1 : 00000000`ffffffff 00000000`00000cf7 00000000`00000000 00000000`00000002 : dxgmms1!VidSchiReportHwHang+0x40b
fffff880`06fc79e0 fffff880`053b9437 : 00000000`00000102 00000000`00000007 00000000`00000cf7 00000000`00000000 : dxgmms1!VidSchiCheckHwProgress+0x71
fffff880`06fc7a10 fffff880`0538c2d2 : ffffffff`ff676980 fffffa80`08e55410 00000000`00000000 00000000`00000000 : dxgmms1!VidSchiWaitForSchedulerEvents+0x1fb
fffff880`06fc7ab0 fffff880`053b8ff6 : 00000000`00000000 00000000`0000000f 00000000`00000080 fffffa80`07e50858 : dxgmms1!VidSchiScheduleCommandToRun+0x1da
fffff880`06fc7bc0 fffff800`04f622ea : 00000000`0287e85a fffffa80`08cedb50 fffffa80`06a1b5f0 fffffa80`08cedb50 : dxgmms1!VidSchiWorkerThread+0xba
fffff880`06fc7c00 fffff800`04cb68e6 : fffff880`02fd7180 fffffa80`08cedb50 fffff880`02fe1fc0 fffff880`00000003 : nt!PspSystemThreadStartup+0x5a
fffff880`06fc7c40 00000000`00000000 : fffff880`06fc8000 fffff880`06fc2000 fffff880`075a3d70 00000000`00000000 : nt!KxStartSystemThread+0x16


STACK_COMMAND:  .bugcheck ; kb

FOLLOWUP_IP: 
atikmpag+78f0
fffff880`040078f0 4883ec28        sub     rsp,28h

SYMBOL_NAME:  atikmpag+78f0

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: atikmpag

IMAGE_NAME:  atikmpag.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4edd79fe

FAILURE_BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys

BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:x64_0x116_image_atikmpag.sys

FAILURE_ID_HASH:  {83e844bc-fe68-2042-4230-7f5d3e90b48a}

Followup: MachineOwner
---------

2: kd> lmvm atikmpag
start             end                 module name
fffff880`04000000 fffff880`04055000   atikmpag T (no symbols)           
    Loaded symbol image file: atikmpag.sys
    Image path: atikmpag.sys
    Image name: atikmpag.sys
    Timestamp:        Tue Dec 06 07:42:14 2011 (4EDD79FE)
    CheckSum:         0005F792
    ImageSize:        00055000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
My System SpecsSystem Spec
11 Mar 2014   #3

Windows 7 Professional 64-bit SP1
 
 

I updated the Intel driver with the one their site was giving me. I didn't install it before because when I extracted it, it was labeled for a different laptop. I checked the driver version in the Device Manager just to make sure and it got updated. When I restarted, the AMD driver got uninstalled or something like that. I reinstalled that one then restarted. When I checked the drivers again, the Intel one got reverted back. I restarted again and I got BSOD again. After that, it was a cycle of restart, BSOD, and checking what might make it go BSOD until I decided to just reinstall the Intel update and post the dump files I have right now.


Attached Files
File Type: zip SF_12-03-2014.zip (2.15 MB, 2 views)
My System SpecsSystem Spec
.


12 Mar 2014   #4
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

The driver is not updated at all.
Code:
fffff880`04134000 fffff880`04189000   atikmpag T (no symbols)           
    Loaded symbol image file: atikmpag.sys
    Image path: atikmpag.sys
    Image name: atikmpag.sys
    Timestamp:        Tue Dec 06 07:42:14 2011 (4EDD79FE)
    CheckSum:         0005F792
    ImageSize:        00055000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
You sure that there is no available update that is better than this one?
My System SpecsSystem Spec
13 Mar 2014   #5

Windows 7 Professional 64-bit SP1
 
 

Yes, that's the latest from Dell. I even downloaded a driver from Intel and after installing it, the Date Modified is Monday, ‎December ‎05, ‎2011, ‏‎9:12:16 PM
I still haven't found one from AMD cause I get an incompatible issue from their downloader.

BSOD atikmpag.sys error-amd.png

I checked the Catalyst Install Manager I got from Dell. Even when I untick the Intel Media Components, it seems the driver gets "installed" because when I checked the Device Manager, the version becomes 8.930, the same one for the AMD Display driver. But the Intel driver listed there is shown as the latest one (8.15.10.2342)

Name:  ccc.PNG
Views: 8
Size:  74.5 KB

And when I install the latest for Intel after that (unticked or not), the AMD Display driver seems to be removed (as seen from the screenshot earlier.)

I'm wondering why it started acting up now when I didn't have any problems after a few reformats back then. My last format was October last year.


My System SpecsSystem Spec
14 Mar 2014   #6
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

If the latest driver from Dell causes BSODs, and any other driver does not work there, you need to contract Dell.
My System SpecsSystem Spec
Reply

 BSOD atikmpag.sys error




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