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Windows 7: BSOD when turning off the computer

12 Mar 2014   #1
muzzz

Windows 7 Ultimate 64-bit SP1
 
 
BSOD when turning off the computer

Well, just like in the title, the computer BSOD every time you turn it off, sleep does not cause a BSOD.
I've attached the debug zip to the post.
Help would be greatly appreciated.


My System SpecsSystem Spec
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12 Mar 2014   #2
Gandalf

Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Good news. All of your current dmp files point to the same thing. You have an IO Error. This means that the data can't be read from your HDD. Please run a HDD diagnostic tool to check your HDD. This tool would be HDD manufacturer specific.
My System SpecsSystem Spec
13 Mar 2014   #3
muzzz

Windows 7 Ultimate 64-bit SP1
 
 

Quote   Quote: Originally Posted by Gandalf View Post
Good news. All of your current dmp files point to the same thing. You have an IO Error. This means that the data can't be read from your HDD. Please run a HDD diagnostic tool to check your HDD. This tool would be HDD manufacturer specific.
Thanks gandalf, i did an extended test to both my drives with "Data Lifeguard Diagnostic" from wd, also did a chkdsk for both, all the results were fine, with no problem at all.
what now?
My System SpecsSystem Spec
.


13 Mar 2014   #4
Gandalf

Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

We wait. You might have fixed the problem or it might happen again. If it does, send the dmp and I'll scratch my head for a while.
My System SpecsSystem Spec
13 Mar 2014   #5
muzzz

Windows 7 Ultimate 64-bit SP1
 
 

Tried turning off the computer, and the BSOD came and slapped me across the face...
attaching the dmp file fresh from the oven, careful it's hot!
My System SpecsSystem Spec
13 Mar 2014   #6
Gandalf

Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

I've asked for assistance with this dmp. Nothing but the best for you Muzzz.
My System SpecsSystem Spec
13 Mar 2014   #7
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Hi muzzz.

Test the 250 GB WD Blue HDD using Data Lifeguard Diagnostic for Windows.

And, it is running off free space.

ITEMVALUE
Drive C:
Size 232.88 GB (250,056,704,000 bytes)
Free Space 3.08 GB (3,306,156,032 bytes)

Free up some space. Get at least 25 GB free.
Hard Disk Space - Free Up and Recover

Report us back for any further BSOD after doing these two.
My System SpecsSystem Spec
13 Mar 2014   #8
Gandalf

Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

If you are saving video, music, and/or picture files. recommend you buy an external 1 TB USB HDD or bigger and move these files on to it. Here is a suggestion:
Western Digital My Passport for Mac USB 3 0 2TB External Hard Drive 0718037801131 | eBay
My System SpecsSystem Spec
14 Mar 2014   #9
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

After following Arc's advice,

Is there a Windows.old on your C:\ drive?

Check that all cables are secure in the SATA ports - reseat if necessary
Which ports are you using?

Please post information about your drives so that a member can determine if there is a misconfiguration. Having this information also makes it easier to a discuss course of action.
See: Disk Management - Post a Screen Capture Image

Please also follow this tutorial:
SF Diagnostic Tool - Using for Troubleshooting and attach the SF_DD_MM_YYYY zip folder to a new post on this thread.

Thanks
My System SpecsSystem Spec
15 Mar 2014   #10
muzzz

Windows 7 Ultimate 64-bit SP1
 
 

Quote   Quote: Originally Posted by Arc View Post
Hi muzzz.

Test the 250 GB WD Blue HDD using Data Lifeguard Diagnostic for Windows.

And, it is running off free space.

ITEMVALUE
Drive C:
Size 232.88 GB (250,056,704,000 bytes)
Free Space 3.08 GB (3,306,156,032 bytes)
Free up some space. Get at least 25 GB free.
Hard Disk Space - Free Up and Recover

Report us back for any further BSOD after doing these two.
i already scanned with this tool but i cleared about 50Gb and scanned again, it passed, but the BSOD persists...


Quote   Quote: Originally Posted by Slartybart View Post
After following Arc's advice,

Is there a Windows.old on your C:\ drive?

Check that all cables are secure in the SATA ports - reseat if necessary
Which ports are you using?

Please post information about your drives so that a member can determine if there is a misconfiguration. Having this information also makes it easier to a discuss course of action.
See: Disk Management - Post a Screen Capture Image

Please also follow this tutorial:
SF Diagnostic Tool - Using for Troubleshooting and attach the SF_DD_MM_YYYY zip folder to a new post on this thread.

Thanks
no windows.old, sata ports are ok, im using 0,1, and 2.

My System SpecsSystem Spec
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 BSOD when turning off the computer




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