Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: BSOD when turning off the computer


12 Mar 2014   #1

Windows 7 Ultimate 64-bit SP1
 
 
BSOD when turning off the computer

Well, just like in the title, the computer BSOD every time you turn it off, sleep does not cause a BSOD.
I've attached the debug zip to the post.
Help would be greatly appreciated.



Attached Files
File Type: zip debug-ASAF-Wed_03_12_2014_182047_98.zip (1.50 MB, 8 views)
My System SpecsSystem Spec
.

12 Mar 2014   #2

Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Good news. All of your current dmp files point to the same thing. You have an IO Error. This means that the data can't be read from your HDD. Please run a HDD diagnostic tool to check your HDD. This tool would be HDD manufacturer specific.
My System SpecsSystem Spec
13 Mar 2014   #3

Windows 7 Ultimate 64-bit SP1
 
 

Quote   Quote: Originally Posted by Gandalf View Post
Good news. All of your current dmp files point to the same thing. You have an IO Error. This means that the data can't be read from your HDD. Please run a HDD diagnostic tool to check your HDD. This tool would be HDD manufacturer specific.
Thanks gandalf, i did an extended test to both my drives with "Data Lifeguard Diagnostic" from wd, also did a chkdsk for both, all the results were fine, with no problem at all.
what now?
My System SpecsSystem Spec
.


13 Mar 2014   #4

Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

We wait. You might have fixed the problem or it might happen again. If it does, send the dmp and I'll scratch my head for a while.
My System SpecsSystem Spec
13 Mar 2014   #5

Windows 7 Ultimate 64-bit SP1
 
 

Tried turning off the computer, and the BSOD came and slapped me across the face...
attaching the dmp file fresh from the oven, careful it's hot!


Attached Files
File Type: zip Dmp 13-3.zip (26.4 KB, 5 views)
My System SpecsSystem Spec
13 Mar 2014   #6

Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

I've asked for assistance with this dmp. Nothing but the best for you Muzzz.
My System SpecsSystem Spec
13 Mar 2014   #7
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Hi muzzz.

Test the 250 GB WD Blue HDD using Data Lifeguard Diagnostic for Windows.

And, it is running off free space.

ITEMVALUE
Drive C:
Size 232.88 GB (250,056,704,000 bytes)
Free Space 3.08 GB (3,306,156,032 bytes)

Free up some space. Get at least 25 GB free.
Hard Disk Space - Free Up and Recover

Report us back for any further BSOD after doing these two.
My System SpecsSystem Spec
13 Mar 2014   #8

Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

If you are saving video, music, and/or picture files. recommend you buy an external 1 TB USB HDD or bigger and move these files on to it. Here is a suggestion:
Western Digital My Passport for Mac USB 3 0 2TB External Hard Drive 0718037801131 | eBay
My System SpecsSystem Spec
14 Mar 2014   #9

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

After following Arc's advice,

Is there a Windows.old on your C:\ drive?

Check that all cables are secure in the SATA ports - reseat if necessary
Which ports are you using?

Please post information about your drives so that a member can determine if there is a misconfiguration. Having this information also makes it easier to a discuss course of action.
See: Disk Management - Post a Screen Capture Image

Please also follow this tutorial:
SF Diagnostic Tool - Using for Troubleshooting and attach the SF_DD_MM_YYYY zip folder to a new post on this thread.

Thanks
My System SpecsSystem Spec
15 Mar 2014   #10

Windows 7 Ultimate 64-bit SP1
 
 

Quote   Quote: Originally Posted by Arc View Post
Hi muzzz.

Test the 250 GB WD Blue HDD using Data Lifeguard Diagnostic for Windows.

And, it is running off free space.

ITEMVALUE
Drive C:
Size 232.88 GB (250,056,704,000 bytes)
Free Space 3.08 GB (3,306,156,032 bytes)
Free up some space. Get at least 25 GB free.
Hard Disk Space - Free Up and Recover

Report us back for any further BSOD after doing these two.
i already scanned with this tool but i cleared about 50Gb and scanned again, it passed, but the BSOD persists...


Quote   Quote: Originally Posted by Slartybart View Post
After following Arc's advice,

Is there a Windows.old on your C:\ drive?

Check that all cables are secure in the SATA ports - reseat if necessary
Which ports are you using?

Please post information about your drives so that a member can determine if there is a misconfiguration. Having this information also makes it easier to a discuss course of action.
See: Disk Management - Post a Screen Capture Image

Please also follow this tutorial:
SF Diagnostic Tool - Using for Troubleshooting and attach the SF_DD_MM_YYYY zip folder to a new post on this thread.

Thanks
no windows.old, sata ports are ok, im using 0,1, and 2.



Attached Files
File Type: zip muzzz.zip (1.48 MB, 5 views)
My System SpecsSystem Spec
Reply

 BSOD when turning off the computer




Thread Tools



Similar help and support threads for2: BSOD when turning off the computer
Thread Forum
When turning off computer & turning it back on again screen is blank General Discussion
BSOD when turning computer off General Discussion
BSOD when turning on computer BSOD Help and Support
BSOD 0x00000A after turning on computer. BSOD Help and Support
BSOD - win32k.sys - within 10 min of turning on my computer BSOD Help and Support

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 03:33 PM.
Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App
  

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33