| Windows 7: error dump files |
27 Oct 2009
|
#1 | | |
error dump files I am at work and I have got this report on 7 to 8 computer in different buildings. That there computer shutdown by there self and gives this error
Error signature
BCCode: 100000d1 BCP1: 00000006 BCP2: 00000002 BCP3: 00000000 BCP4: B9E367D4 0SVer: 5_1_2600 SP: 3_0 Product: 256_1
Error Report Contents
C:\DOCUME~1\(client name here)\LOCALS~1\Temp\WER4961.dir00\Mini101909-01.dmp
C:\DOCUME~1\(client name here)\LOCALS~1\Temp\WER4961.dir00\sysdata.xml
This are new computer (dell optiplex 960, 760) running XP. I have already Google this problem and I do not think it is a memory problem. I have also look up the video card driver and could not find my driver date (it was the most up to date) kind of thought that was weird. Here are the dump files.Thank you for you help | My System Specs |
| System Manufacturer/Model Number XPS M1330 OS Windows 7 CPU Intel Core 2 Duo CPu T5450 @1.66GHz 1.67 GHz Memory 1.00 GB Graphics Card mobile intel r 965 express chipset family Hard Drives Samsung HM121HI ATA 111.6 GB |
27 Oct 2009
|
#2 | | |
Probably caused by iaStor.sys.
iaStor.sys is a driver for controlling SATA disks. Try to update any Raid controller drivers, SATA controller drivers.
If you're running Intel Application Accelerator, look into an update for that. | My System Specs | | System Manufacturer/Model Number self built OS 7600.20510 x86 CPU P4 550 3.4 GHz HT running at 3.5 GHz Motherboard MSI PM8M3-V (MS-7211 v1.x) Micro-ATX mainboard Memory OCZ 2 GB(2x1GB) DDR400mHz running @ 414 mHz Graphics Card HIS Radeon HD 3850 IceQ 3 Turbo HDMI Dual DL-DVI AGP Sound Card MOTU Traveler firewire studio interface 192 kHz 24 bit Monitor(s) Displays 22" widescreen Acer X223W LCD, 17" Compaq P75 CRT Screen Resolution 1680x1050 and 1280x1024 Keyboard Logitch Classical Keyboard 200 Mouse Logitech Mediaplay cordless PSU 350W generic Case Cybertronpc, it glows blue Cooling stock cpu fan, Ice-Q 3 gpu and system, many case fans Hard Drives SATA I x2 WD, 400 GB and 120 GB, SATA 2 WD Caviar Black 1 TB Internet Speed 1792/448 kbits/sec Other Info SATA II PCI fake RAID adapter, 1 GB Readyboost, original ATI Remote Wonder (even works with WMC perfectly), Logitech Rumblepad 2 game controller x2 |
27 Oct 2009
|
#3 | | |
Having trouble finding the right drivers for the raid controller ( http://downloadcenter.intel.com/Sear...controller+%22) , the Intel application accelerator is not install on this computer should I install it. | My System Specs | | System Manufacturer/Model Number XPS M1330 OS Windows 7 CPU Intel Core 2 Duo CPu T5450 @1.66GHz 1.67 GHz Memory 1.00 GB Graphics Card mobile intel r 965 express chipset family Hard Drives Samsung HM121HI ATA 111.6 GB |
27 Oct 2009
|
#4 | | |
No, don't install Intel Application Accelerator if it never has been before.
What you can do is go in device manager, right click the raid controller and choose properties. Then go to details tab and change the property dropdown box to hardware ids. Copy and paste what is there. I'll get the latest driver I could find for you. | My System Specs | | System Manufacturer/Model Number self built OS 7600.20510 x86 CPU P4 550 3.4 GHz HT running at 3.5 GHz Motherboard MSI PM8M3-V (MS-7211 v1.x) Micro-ATX mainboard Memory OCZ 2 GB(2x1GB) DDR400mHz running @ 414 mHz Graphics Card HIS Radeon HD 3850 IceQ 3 Turbo HDMI Dual DL-DVI AGP Sound Card MOTU Traveler firewire studio interface 192 kHz 24 bit Monitor(s) Displays 22" widescreen Acer X223W LCD, 17" Compaq P75 CRT Screen Resolution 1680x1050 and 1280x1024 Keyboard Logitch Classical Keyboard 200 Mouse Logitech Mediaplay cordless PSU 350W generic Case Cybertronpc, it glows blue Cooling stock cpu fan, Ice-Q 3 gpu and system, many case fans Hard Drives SATA I x2 WD, 400 GB and 120 GB, SATA 2 WD Caviar Black 1 TB Internet Speed 1792/448 kbits/sec Other Info SATA II PCI fake RAID adapter, 1 GB Readyboost, original ATI Remote Wonder (even works with WMC perfectly), Logitech Rumblepad 2 game controller x2 |
27 Oct 2009
|
#5 | | Win7 x64 + x86 Southeastern CT, USA |
| My System Specs | | System Manufacturer/Model Number Home built (x64), Lenovo x61s Tablet, Samsung Netbook OS Win7 x64 + x86 CPU Intel i7 920, other Intel chips, and the Atom in the netbook Motherboard Asus P6T Deluxe Memory 12 gB; 4 gB Lenovo; 1 gB Samsung netbook Graphics Card ATI 4870 Sound Card Yes, I have one of these Monitor(s) Displays 32" Sharp Aquos TV Screen Resolution 800x600 - I have vision issues Keyboard Microsoft Natural Mouse Logitech Trackman PSU 1000 watt (can't recall the brand) Case Antec 300 Cooling Big honking cooler that was rated highly at Toms Hardware Hard Drives 4 - 150 gB Velociraptors in RAID 5
Promise controller Internet Speed Cable Other Info GeekSquad UPS
CyberPower UPS
DLink DNS-323 NAS (2 tB)
Netgear wireless router as an access point
Netgear wired router FSV-318
Home network consists of
4 desktop computers (2 Vista, 2 Win7)
1 netbook (Win7)
4 laptop computers (XP, 2-Vista, Win7)
Wii and XBox 360 |
27 Oct 2009
|
#6 | | |

Quote: Originally Posted by torrentg no, don't install intel application accelerator if it never has been before.
What you can do is go in device manager, right click the raid controller and choose properties. Then go to details tab and change the property dropdown box to hardware ids. Copy and paste what is there. I'll get the latest driver i could find for you.
pci\ven_8086&dev_2822%subsys_02761028&rev_02
pci\ven_8086&dev_2822%subsys_02761028
pci\ven_8086&dev_2822%cc_010400
pci\ven_8086&dev_2822%cc_0104 | My System Specs | | System Manufacturer/Model Number XPS M1330 OS Windows 7 CPU Intel Core 2 Duo CPu T5450 @1.66GHz 1.67 GHz Memory 1.00 GB Graphics Card mobile intel r 965 express chipset family Hard Drives Samsung HM121HI ATA 111.6 GB |
27 Oct 2009
|
#7 | | |
Cool. I'm fairly certain that Usasma has already given you the best solution to update the driver. Give that a shot and see how it goes. | My System Specs | | System Manufacturer/Model Number self built OS 7600.20510 x86 CPU P4 550 3.4 GHz HT running at 3.5 GHz Motherboard MSI PM8M3-V (MS-7211 v1.x) Micro-ATX mainboard Memory OCZ 2 GB(2x1GB) DDR400mHz running @ 414 mHz Graphics Card HIS Radeon HD 3850 IceQ 3 Turbo HDMI Dual DL-DVI AGP Sound Card MOTU Traveler firewire studio interface 192 kHz 24 bit Monitor(s) Displays 22" widescreen Acer X223W LCD, 17" Compaq P75 CRT Screen Resolution 1680x1050 and 1280x1024 Keyboard Logitch Classical Keyboard 200 Mouse Logitech Mediaplay cordless PSU 350W generic Case Cybertronpc, it glows blue Cooling stock cpu fan, Ice-Q 3 gpu and system, many case fans Hard Drives SATA I x2 WD, 400 GB and 120 GB, SATA 2 WD Caviar Black 1 TB Internet Speed 1792/448 kbits/sec Other Info SATA II PCI fake RAID adapter, 1 GB Readyboost, original ATI Remote Wonder (even works with WMC perfectly), Logitech Rumblepad 2 game controller x2 |
27 Oct 2009
|
#8 | | Win7 x64 + x86 Southeastern CT, USA |
Look up Optiplex 960 at this link: Dell - Drivers and Downloads
Navigate to the drivers section and look under SATA - this lists the Intel Matrix Manager
Search Intel.com for this download
From PCI Vendor and Device Lists
ven_ 8086 = Intel
dev_ 2822 = Chip Number: 82801HR/HH/HO&82801IR/IH/IO(AIE=0)/ICH10R Chip Description: Raid Controller Notes: Iastor8.0 | My System Specs | | System Manufacturer/Model Number Home built (x64), Lenovo x61s Tablet, Samsung Netbook OS Win7 x64 + x86 CPU Intel i7 920, other Intel chips, and the Atom in the netbook Motherboard Asus P6T Deluxe Memory 12 gB; 4 gB Lenovo; 1 gB Samsung netbook Graphics Card ATI 4870 Sound Card Yes, I have one of these Monitor(s) Displays 32" Sharp Aquos TV Screen Resolution 800x600 - I have vision issues Keyboard Microsoft Natural Mouse Logitech Trackman PSU 1000 watt (can't recall the brand) Case Antec 300 Cooling Big honking cooler that was rated highly at Toms Hardware Hard Drives 4 - 150 gB Velociraptors in RAID 5
Promise controller Internet Speed Cable Other Info GeekSquad UPS
CyberPower UPS
DLink DNS-323 NAS (2 tB)
Netgear wireless router as an access point
Netgear wired router FSV-318
Home network consists of
4 desktop computers (2 Vista, 2 Win7)
1 netbook (Win7)
4 laptop computers (XP, 2-Vista, Win7)
Wii and XBox 360 |
27 Oct 2009
|
#9 | | |

Quote: Originally Posted by usasma
When to the site, download drivers. Since the problem was the computers randomly shut down how do I check to see if the new drives fix the problem. Beside wait for the computer to randomly shut down by it self. Thank you guys for all your help | My System Specs | | System Manufacturer/Model Number XPS M1330 OS Windows 7 CPU Intel Core 2 Duo CPu T5450 @1.66GHz 1.67 GHz Memory 1.00 GB Graphics Card mobile intel r 965 express chipset family Hard Drives Samsung HM121HI ATA 111.6 GB |
27 Oct 2009
|
#10 | | |
I'd probably stress test the attached disk(s) by copying a large amount of data from another drive to it, if possible. Perhaps run an HDTune benchmark or two. Basically, do whatever will make the HDD work as hard as possible for as long as you have the time for.
You're very welcome. | My System Specs | | System Manufacturer/Model Number self built OS 7600.20510 x86 CPU P4 550 3.4 GHz HT running at 3.5 GHz Motherboard MSI PM8M3-V (MS-7211 v1.x) Micro-ATX mainboard Memory OCZ 2 GB(2x1GB) DDR400mHz running @ 414 mHz Graphics Card HIS Radeon HD 3850 IceQ 3 Turbo HDMI Dual DL-DVI AGP Sound Card MOTU Traveler firewire studio interface 192 kHz 24 bit Monitor(s) Displays 22" widescreen Acer X223W LCD, 17" Compaq P75 CRT Screen Resolution 1680x1050 and 1280x1024 Keyboard Logitch Classical Keyboard 200 Mouse Logitech Mediaplay cordless PSU 350W generic Case Cybertronpc, it glows blue Cooling stock cpu fan, Ice-Q 3 gpu and system, many case fans Hard Drives SATA I x2 WD, 400 GB and 120 GB, SATA 2 WD Caviar Black 1 TB Internet Speed 1792/448 kbits/sec Other Info SATA II PCI fake RAID adapter, 1 GB Readyboost, original ATI Remote Wonder (even works with WMC perfectly), Logitech Rumblepad 2 game controller x2 error dump files problems? All times are GMT -5. The time now is 01:52 AM. | |