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Windows 7: error dump files

27 Oct 2009   #1
The Coldest

Windows 7 64 bit
 
 
error dump files

I am at work and I have got this report on 7 to 8 computer in different buildings. That there computer shutdown by there self and gives this error

Error signature
BCCode: 100000d1 BCP1: 00000006 BCP2: 00000002 BCP3: 00000000 BCP4: B9E367D4 0SVer: 5_1_2600 SP: 3_0 Product: 256_1

Error Report Contents
C:\DOCUME~1\(client name here)\LOCALS~1\Temp\WER4961.dir00\Mini101909-01.dmp
C:\DOCUME~1\(client name here)\LOCALS~1\Temp\WER4961.dir00\sysdata.xml

This are new computer (dell optiplex 960, 760) running XP. I have already Google this problem and I do not think it is a memory problem. I have also look up the video card driver and could not find my driver date (it was the most up to date) kind of thought that was weird. Here are the dump files.Thank you for you help


My System SpecsSystem Spec
.
27 Oct 2009   #2
torrentg

7600.20510 x86
 
 

Probably caused by iaStor.sys.

iaStor.sys is a driver for controlling SATA disks. Try to update any Raid controller drivers, SATA controller drivers.

If you're running Intel Application Accelerator, look into an update for that.
My System SpecsSystem Spec
27 Oct 2009   #3
The Coldest

Windows 7 64 bit
 
 

Having trouble finding the right drivers for the raid controller ( http://downloadcenter.intel.com/Sear...controller+%22) , the Intel application accelerator is not install on this computer should I install it.
My System SpecsSystem Spec
.

27 Oct 2009   #4
torrentg

7600.20510 x86
 
 

No, don't install Intel Application Accelerator if it never has been before.

What you can do is go in device manager, right click the raid controller and choose properties. Then go to details tab and change the property dropdown box to hardware ids. Copy and paste what is there. I'll get the latest driver I could find for you.
My System SpecsSystem Spec
27 Oct 2009   #5
usasma
Microsoft MVP

 
 

Get the Intel Matrix Storage drivers from here: http://downloadcenter.intel.com/Sear...torage+Manager
My System SpecsSystem Spec
27 Oct 2009   #6
The Coldest

Windows 7 64 bit
 
 

Quote   Quote: Originally Posted by torrentg View Post
no, don't install intel application accelerator if it never has been before.

What you can do is go in device manager, right click the raid controller and choose properties. Then go to details tab and change the property dropdown box to hardware ids. Copy and paste what is there. I'll get the latest driver i could find for you.

pci\ven_8086&dev_2822%subsys_02761028&rev_02
pci\ven_8086&dev_2822%subsys_02761028
pci\ven_8086&dev_2822%cc_010400
pci\ven_8086&dev_2822%cc_0104
My System SpecsSystem Spec
27 Oct 2009   #7
torrentg

7600.20510 x86
 
 

Cool. I'm fairly certain that Usasma has already given you the best solution to update the driver. Give that a shot and see how it goes.
My System SpecsSystem Spec
27 Oct 2009   #8
usasma
Microsoft MVP

 
 

Look up Optiplex 960 at this link: Dell - Drivers and Downloads
Navigate to the drivers section and look under SATA - this lists the Intel Matrix Manager
Search Intel.com for this download


From PCI Vendor and Device Lists

ven_8086 = Intel
dev_2822 = Chip Number: 82801HR/HH/HO&82801IR/IH/IO(AIE=0)/ICH10R Chip Description: Raid Controller Notes: Iastor8.0
My System SpecsSystem Spec
27 Oct 2009   #9
The Coldest

Windows 7 64 bit
 
 

Quote   Quote: Originally Posted by usasma View Post
Get the Intel Matrix Storage drivers from here: http://downloadcenter.intel.com/Sear...torage+Manager

When to the site, download drivers. Since the problem was the computers randomly shut down how do I check to see if the new drives fix the problem. Beside wait for the computer to randomly shut down by it self. Thank you guys for all your help
My System SpecsSystem Spec
27 Oct 2009   #10
torrentg

7600.20510 x86
 
 

I'd probably stress test the attached disk(s) by copying a large amount of data from another drive to it, if possible. Perhaps run an HDTune benchmark or two. Basically, do whatever will make the HDD work as hard as possible for as long as you have the time for.

You're very welcome.
My System SpecsSystem Spec
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