Sign In; BAM! BSOD :O

ZMan · 13 Mar 2014

So I have a teacher whom is having problems she gets a BSOD when she load in. It happen to me only a short few minutes after loading in as a teacher. Each BSOD was different and not the same. I have ran Diagnostic Collector and wanted to see what you all thought is happening?
Thanks
Z

derekimo · 13 Mar 2014

Hi there,

Only one of the dumps had any info,

Code:

Unable to load image \??\C:\ProgramData\Symantec\Symantec Endpoint Protection\12.1.1101.401.105\Data\Definitions\BASHDefs\20140304.011\BHDrvx86.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for BHDrvx86.sys
*** ERROR: Module load completed but symbols could not be loaded for BHDrvx86.sys
 BHDrvx86+0x6b78f

Driver Reference Table - BHDrvx86.sys

Code:

start    end        module name
9a42c000 9a53b000   BHDrvx86 T (no symbols)           
    Loaded symbol image file: BHDrvx86.sys
    Image path: \??\C:\ProgramData\Symantec\Symantec Endpoint Protection\12.1.1101.401.105\Data\Definitions\BASHDefs\20140304.011\BHDrvx86.sys
    Image name: BHDrvx86.sys
    Timestamp:        Thu Dec 05 13:09:55 2013 (52A0EBA3)
    CheckSum:         0011A20A
    ImageSize:        0010F000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

You can see if there is an update for Norton, or uninstall it and install Microsoft Security Essentials which we know does not cause BSOD's.

ZMan · 14 Mar 2014

derekimo said:

Hi there,

Only one of the dumps had any info,

Code:

Unable to load image \??\C:\ProgramData\Symantec\Symantec Endpoint Protection\12.1.1101.401.105\Data\Definitions\BASHDefs\20140304.011\BHDrvx86.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for BHDrvx86.sys
*** ERROR: Module load completed but symbols could not be loaded for BHDrvx86.sys
 BHDrvx86+0x6b78f

Driver Reference Table - BHDrvx86.sys

Code:

start    end        module name
9a42c000 9a53b000   BHDrvx86 T (no symbols)           
    Loaded symbol image file: BHDrvx86.sys
    Image path: \??\C:\ProgramData\Symantec\Symantec Endpoint Protection\12.1.1101.401.105\Data\Definitions\BASHDefs\20140304.011\BHDrvx86.sys
    Image name: BHDrvx86.sys
    Timestamp:        Thu Dec 05 13:09:55 2013 (52A0EBA3)
    CheckSum:         0011A20A
    ImageSize:        0010F000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

You can see if there is an update for Norton, or uninstall it and install Microsoft Security Essentials which we know does not cause BSOD's.

Thanks a bunch for the speeding help!