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Windows 7: BSoD while watching a video using Windows Media Player, error 0x116

13 Mar 2014   #1

Windows 7 x64
BSoD while watching a video using Windows Media Player, error 0x116

Hey guys,

I was watching a video using Windows Media Player. About 7-10 minutes into the video, I would notice the graphics from the video suddenly disappear. It'd be a black screen, and then I start hearing some sound lag/distortion, and then the BSoD Error would occur. I would get the BSoD errors that I mentioned above. It happened to me about three or four times. I am running a HD Radeon 6450. I am not sure if any more details are needed. If they are, please let me know.

I have attached my crash dumps below.

Thanks for your time.

Attached Files
File Type: zip (1.23 MB, 1 views)
My System SpecsSystem Spec

13 Mar 2014   #2

Windows 7 x64

When a display driver stops responding to Windows, the kernel dispatches a Timeout Detection and Recovery routine. If the driver doesn't respond to this routine then Windows has no alternative but to bugcheck the machine. This event occurred in the ATI display driver, which is pretty old and should be updated.

6: kd> lm vm atikmpag
start end module name
fffff880`03e46000 fffff880`03e96000 atikmpag T (no symbols)
Loaded symbol image file: atikmpag.sys
Image path: \SystemRoot\system32\DRIVERS\atikmpag.sys
Image name: atikmpag.sys
Timestamp: Tue Apr 19 20:22:32 2011 (4DAE3558)
CheckSum: 00050398
ImageSize: 00050000
Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4
My System SpecsSystem Spec

 BSoD while watching a video using Windows Media Player, error 0x116

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