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Windows 7: Slowdowns, crashes, BSODs

13 Mar 2014   #1
Narf the Mouse

Windows 7 Ultimate x64
 
 
Slowdowns, crashes, BSODs

Shortly after starting, my computer will usually either glitch and hang, or eventually BSOD. Previously, I found my PSU was over-volting. Replacing the PSU did not solve the problem.

The last crash dump file is attached; all of them can be attached, if needed. System specs can be provided; however, I am hesitant to start my computer again, due to the possibility of further damage. If the information provided is insufficient to diagnose a problem, however, I am willing to do so.




Attached Files
File Type: zip 031214-17955-01.zip (25.3 KB, 4 views)
My System SpecsSystem Spec
13 Mar 2014   #2
peebee

Windows 7 x64
 
 

Multiple crash dumps is always preferred as trends are sometimes what bring coherency to a case.

The crash dump you provided doesn't really give any clues. A critical system thread (wininit.exe) terminated, which triggered a breakpoint and crashed the system.

If you can provide kernel dumps that would be even better.
My System SpecsSystem Spec
13 Mar 2014   #3
Narf the Mouse

Windows 7 Ultimate x64
 
 

Ok, all the crash dumps in Windows\Minidumps are attached.

Where would I find kernel dumps? Google says they're in the %systemroot% folder, but Windows\ doesn't have any .dmp files.

I have the windows drive attached to the computer I'm borrowing as an external drive.


Attached Files
File Type: zip Crashdumps.zip (157.6 KB, 7 views)
My System SpecsSystem Spec
13 Mar 2014   #4
peebee

Windows 7 x64
 
 

For kernel dumps you have to enable the option first. Then when the system crashes you'll find %systemroot%\memory.dmp.

I'll take a look at the other crash dumps in a little bit here (slightly distracted).
My System SpecsSystem Spec
17 Mar 2014   #5
Narf the Mouse

Windows 7 Ultimate x64
 
 

Bumping for lack of response/update.
My System SpecsSystem Spec
17 Mar 2014   #6
peebee

Windows 7 x64
 
 

Sorry Narf, I got so distracted I forgot I'd even replied to you.

I looked at additional crash dumps that you provided and they reinforce my previous comment, except they're mostly due to csrss.exe (the win32 subsystem for usermode interaction). Specifically, it looks like a usermode process is hooking into csrss.exe and causing it to page fault, which triggers a break point. The machine then bug checks.

Something with this behavior really screams VIRUS, but without full dumps I'm not going to be able to tell you the exact process that was hooking into csrss.exe.

So in the meantime, I would suggest scanning your system with both a good antivirus and antimalware product. I believe many on here recommend Microsoft Security Essentials and Malware Bytes. I've used neither (I don't run AV), but I will trust the advice of other professionals on this forum.

If you would like more conclusive evidence of my suspicions then you'll need to provide a full dump (you can dropbox it or upload it to any file hosting site).

Hope this helps and please keep us informed on any progress.
My System SpecsSystem Spec
17 Mar 2014   #7
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Hi Narf the Mouse.

Search for any possible updates to your SSD's firmware: http://www.patriotmemory.com/support/driversp.jsp#

Post screenshots of both the HDD and SSD using CrystalDiskInfo - Software - Crystal Dew World

And ....
Quote   Quote: Originally Posted by Golden View Post

Additional information is required.

1. Download the Designer Media Log Collector application to your desktop by clicking the icon below

2. Run it by double-clicking the icon on your desktop, and follow the prompts.
3. Locate the .ZIP file created on your desktop, and upload it here in your next reply.

My System SpecsSystem Spec
17 Mar 2014   #8
peebee

Windows 7 x64
 
 

Quote   Quote: Originally Posted by Arc View Post
Hi Narf the Mouse.

Search for any possible updates to your SSD's firmware: http://www.patriotmemory.com/support/driversp.jsp#

Post screenshots of both the HDD and SSD using CrystalDiskInfo - Software - Crystal Dew World

And ....
Quote   Quote: Originally Posted by Golden View Post

Additional information is required.

1. Download the Designer Media Log Collector application to your desktop by clicking the icon below

2. Run it by double-clicking the icon on your desktop, and follow the prompts.
3. Locate the .ZIP file created on your desktop, and upload it here in your next reply.

Arc,

Thanks for offering additional advice. I'm curious, what's telling you that this is an SSD firmware issue? Is it a known issue with that particular make/model?
My System SpecsSystem Spec
17 Mar 2014   #9
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Quote   Quote: Originally Posted by peebee View Post
Arc,

Thanks for offering additional advice. I'm curious, what's telling you that this is an SSD firmware issue? Is it a known issue with that particular make/model?
It is not certainly a SSD firmware issue, but it is some storage related issue. May be the firmware is up-to-date; and in that case it will be something else with the storage. And that is why additional information is required, to see what is going on with the storage environment.

And, a minidump is enough in this case. Even, in most of the cases, a dump is also not required, the bugcheck code is enough information here. You need not to pay any attention to csrss.exe and/or wininit.exe.

But, it may be VIRUS too, as you suggested. Though it is not looking like that, apparently; but the possibility cannot be nullified at all.

See, in the supplied link, the "probably caused by" is saying neither csrss not wininit. It is a very rare case.
My System SpecsSystem Spec
17 Mar 2014   #10
Narf the Mouse

Windows 7 Ultimate x64
 
 

Running virus and malware scans; will report back the results and try a firmware update afterwards. After that, I'll run the crash dump program.

So, expect a report back in about 24-48 hours, I guess.
My System SpecsSystem Spec
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