BSOD witn new SSD intel 520 0xF4 and 0x7a

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  1. Posts : 7
    Windows 7 Ultimate x64
       #1

    BSOD witn new SSD intel 520 0xF4 and 0x7a


    Received as a present a brand new SSD Intel 520 180GB.
    Tried to install Win 7 Ult x64 and Win 7 Pro x64 from different discs. Have the same errors, sometimes 0x000000F4, sometimes 0x0000007a. It happened during installation updates from MS or when I surfing via FireFox.
    Contacted Intel support, they advised download different programs to fix the register. Today they ask me contact to microsoft, because it looks like problem with OS. 8=(
    Before this I used Win XP x64, Win 7 Pro x64, and Win 7 Ult x64 on this PC on different HDDs without any BSOD.
    Also during one day I used this SSD on Lenovo T520 without BSOD.
    May I ask about help?
    I will provide any information that you need.

    What was done:
    1. Read this forum 8=)
    2. Update firmware of Motherboard and SSD.
    3. Installed several times different version of Windows 7 from a different discs (different release).
    4. Installed Intel Solid-State Drive toolbox. Full diagnostic scan - everything is OK.
    5. Installed RegCure Pro, program fixed some system problems.
    6. Contacted Intel support - they did not help at all 8=(
    7. Memtest86+ - 5 passes, everything is OK.
    Last edited by basic999; 14 Mar 2014 at 10:11.
      My Computer


  2. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #2

    There is no crash dump in the uploaded zip.

    But a stop 0x7A accompanied by a stop 0xF4 is nothing but storage failure.

    If the SSD is within warranty, claim for a replacement.
      My Computer


  3. Posts : 7
    Windows 7 Ultimate x64
    Thread Starter
       #3

    Thank you Arc for quick respond. It just happened again after I installed critical windows updates.
    stop 0xF4
    May I ask you check it?
    Intel representative do not answer yet about replacement 8=(
      My Computer


  4. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #4

    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck F4, {3, fffffa800b18fb30, fffffa800b18fe10, fffff80002f967b0}
    
    ----- ETW minidump data unavailable-----
    Probably caused by : csrss.exe
    
    Followup: MachineOwner
    ---------
    
    0: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    CRITICAL_OBJECT_TERMINATION (f4)
    A process or thread crucial to system operation has unexpectedly exited or been
    terminated.
    Several processes and threads are necessary for the operation of the
    system; when they are terminated (for any reason), the system can no
    longer function.
    Arguments:
    Arg1: 0000000000000003, Process
    Arg2: fffffa800b18fb30, Terminating object
    Arg3: fffffa800b18fe10, Process image file name
    Arg4: fffff80002f967b0, Explanatory message (ascii)
    
    Debugging Details:
    ------------------
    
    ----- ETW minidump data unavailable-----
    
    PROCESS_OBJECT: fffffa800b18fb30
    
    IMAGE_NAME:  csrss.exe
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  0
    
    MODULE_NAME: csrss
    
    FAULTING_MODULE: 0000000000000000 
    
    PROCESS_NAME:  csrss.exe
    
    EXCEPTION_CODE: (NTSTATUS) 0xc0000006 - The instruction at 0x%p referenced memory at 0x%p. The required data was not placed into memory because of an I/O error status of 0x%x.
    
    BUGCHECK_STR:  0xF4_IOERR
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    
    CURRENT_IRQL:  0
    
    ANALYSIS_VERSION: 6.3.9600.16384 (debuggers(dbg).130821-1623) amd64fre
    
    STACK_TEXT:  
    fffff880`05ff5e38 fffff800`0301fab2 : 00000000`000000f4 00000000`00000003 fffffa80`0b18fb30 fffffa80`0b18fe10 : nt!KeBugCheckEx
    fffff880`05ff5e40 fffff800`02fcaabb : ffffffff`ffffffff fffffa80`0b19eb50 fffffa80`0b18fb30 fffffa80`0b18fb30 : nt!PspCatchCriticalBreak+0x92
    fffff880`05ff5e80 fffff800`02f4a674 : ffffffff`ffffffff 00000000`00000001 fffffa80`0b18fb30 00000000`00000008 : nt! ?? ::NNGAKEGL::`string'+0x17486
    fffff880`05ff5ed0 fffff800`02c90e53 : fffffa80`0b18fb30 fffff800`c0000006 fffffa80`0b19eb50 00000000`01f30e80 : nt!NtTerminateProcess+0xf4
    fffff880`05ff5f50 fffff800`02c8d410 : fffff800`02cdc82f fffff880`05ff6a38 fffff880`05ff6790 fffff880`05ff6ae0 : nt!KiSystemServiceCopyEnd+0x13
    fffff880`05ff60e8 fffff800`02cdc82f : fffff880`05ff6a38 fffff880`05ff6790 fffff880`05ff6ae0 00000000`77495a38 : nt!KiServiceLinkage
    fffff880`05ff60f0 fffff800`02c91242 : fffff880`05ff6a38 00000000`01f70000 fffff880`05ff6ae0 00000000`774a1664 : nt! ?? ::FNODOBFM::`string'+0x488e4
    fffff880`05ff6900 fffff800`02c8fdba : 00000000`00000000 00000000`77495a3b fffffa80`0b18fb01 00000000`01f70000 : nt!KiExceptionDispatch+0xc2
    fffff880`05ff6ae0 00000000`774c8f56 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiPageFault+0x23a
    00000000`01f315a0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x774c8f56
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_NAME:  MachineOwner
    
    IMAGE_VERSION:  
    
    FAILURE_BUCKET_ID:  X64_0xF4_IOERR_IMAGE_csrss.exe
    
    BUCKET_ID:  X64_0xF4_IOERR_IMAGE_csrss.exe
    
    ANALYSIS_SOURCE:  KM
    
    FAILURE_ID_HASH_STRING:  km:x64_0xf4_ioerr_image_csrss.exe
    
    FAILURE_ID_HASH:  {183378f4-a174-8cab-8ad7-e5d860a58439}
    
    Followup: MachineOwner
    ---------
    Stop 0xF4's does not provide much info in the crash dumps, but that is a storage failure. If you get a stop 0x7A again, it will document the storage failure properly.

    Can you post a screenshot of all your SSD and HDDs using CrystalDiskInfo - Software - Crystal Dew World
      My Computer


  5. Posts : 7
    Windows 7 Ultimate x64
    Thread Starter
       #5

    Now I have only one attached SSD.
    Please check the result of CrystalDickInfo for SSD and HDD.
      My Computer


  6. Posts : 7
    Windows 7 Ultimate x64
    Thread Starter
       #6

    One more BSOD after I added HDD and restarted PC.
    Last edited by basic999; 15 Mar 2014 at 01:03.
      My Computer


  7. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #7

    The same stop 0xF4 continues here.
    Code:
    BugCheck F4, {3, fffffa800ae87b30, fffffa800ae87e10, fffff80002fce7b0}
    
    ----- ETW minidump data unavailable-----
    Probably caused by : csrss.exe
    
    Followup: MachineOwner
    ---------
    Change the SATA cables. Apply the discs to other unused ports on the motherboard. And test the HDD using Seatools.
    SeaTools for DOS and Windows - How to Use

    Let us know the results.
      My Computer


  8. Posts : 7
    Windows 7 Ultimate x64
    Thread Starter
       #8

    Thank you Arc for help. My mistake, I forgot to show that I change cables...
    More info:
    Old HDD was on SATA1 and works without any questions.
    SSD was with SATA data cable. I connected the SSD to SATA2 (SATA power cable from PC, SATA data cable from SSD set) - sometimes had BSOD. Changed all cables between HDD and SSD (I mean SSD on SATA1 and HDD on SATA2) - still sometimes had BSOD. Leave only SSD on SATA1 (HHD is not attached to power and data SATA) - still sometimes had BSOD. I have 2 more SATA ports - SATA3 with DVD and empty SATA4, and one SATA data cable between DVD and SATA3. What Have I do? I will test my HDD, but do not see any reason to do it, because I have BSOD without attached HDD.
      My Computer


  9. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #9

    If the SSD causes BSODs irrespective of cables and ports, nothing else is there but it is, to blame for the BSODs.

    I would say what I said in post #2. If the SSD is within warranty, claim for a replacement.

    But, one last thing ... does it BSOD if the HDD only is attached?
      My Computer


  10. Posts : 7
    Windows 7 Ultimate x64
    Thread Starter
       #10

    I think I had BSOD on this PC with this HDD once, it was some years ago.
    I asked Intel representative about replacement, still do not have answer. Before they answered on all my emails once per day. Last suggestions was to contact Microsoft and HP representatives 8=)
      My Computer


 
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