BSOD only in sleep mode, BCCode: 1000007e, BCP1: FFFFFFFFC0000005


  1. Posts : 7
    windows 7 64 bit
       #1

    BSOD only in sleep mode, BCCode: 1000007e, BCP1: FFFFFFFFC0000005


    I installed a new motherboard, memory and CPU 3 weeks ago and get BSODs irregularly whilst the computer is in sleep mode.

    I did not re-install Windows, as it worked just with automatic reinstallation of new drivers.

    I have re-installed drivers (especially the video drivers) and restored back to the install date without improving the problem.

    I have also run the extended MemTest on the 8GB Kingston memory, which reports no issues.

    The graphics are being run by the onboard graphics set together with an Intel Pentium 3020.

    The following is the latest statement from Windows recovery:

    BCCode: 1000007e
    BCP1: FFFFFFFFC0000005
    BCP2: FFFFF88000E1E977
    BCP3: FFFFF8800372A7C8
    BCP4: FFFFF8800372A020
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 256_1

    I attach the debug file obtained after using the DM log collector.

    I would be grateful for any suggestions as to the cause.

    Thanks

    Tony
      My Computer


  2. Posts : 15,026
    Windows 10 Home 64Bit
       #2

    Wrong analysis will get back with the correct ones..
      My Computer


  3. Posts : 15,026
    Windows 10 Home 64Bit
       #3

    Hi.

    Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable!:-

    hcw99bda.sys Thu Mar 22 01:32:58 2007 (4601886A)
    Hauppauge Nova-DT (99xxx) driver
    Driver Reference Table - hcw99bda.sys

    hcw99rc.sys Thu Mar 22 01:33:13 2007 (46018879)
    Hauppauge Nova-DT (99xxx)
    Driver Reference Table - hcw99rc.sys

    RimSerial_AMD64.sys Mon Nov 24 23:01:01 2008 (492ADDCD)
    Virtual Serial Port driver for Blackberry
    Driver Reference Table - RimSerial_AMD64.sys

    gdrv.sys Fri Mar 13 09:22:29 2009 (49B9D175)
    Gigabyte Easy Saver - mobo power utility driver
    Driver Reference Table - gdrv.sys

    HECIx64.sys Tue Dec 18 01:32:21 2012 (50CF7345)
    Intel Management Engine Interface
    Driver Reference Table - HECIx64.sys

    AppleCharger.sys Tue Feb 19 10:17:09 2013 (5122FCC5)
    GIGABYTE On/Off Charge driver. See here for details - GIGABYTE ON/OFF Charge [br] May cause BSOD on Win7/8 systems - (uninstall to test)
    Driver Reference Table - AppleCharger.sys

    Perform a clean install of a driver following: How to Clean Left Over Driver Files with Driver Sweeper

    Use Revo Uninstaller to uninstall stubborn software. Opt for Advance Mode while uninstalling which allows leftover registry removal:Download Revo Uninstaller Freeware - Free and Full Download - Uninstall software, remove programs, solve uninstall problems

    Reduce items at start-up: Startup Programs - Change

    Perform a clean boot: Troubleshoot Application Conflicts by Performing a Clean Startup

    Run a System file check (SFC): SFC /SCANNOW Command - System File Checker

    Post screenshot(s) of your Hard Drive(s) using Crystal Disk Info Software: CrystalDiskInfo - Software - Crystal Dew World

    Run a Hard Drive test: https://www.sevenforums.com/tutorials/313457-seatools-dos-windows-how-use.html


    Run Disk Check on your Hard Drive(s): Disk Check

    Test your Hardware for Stability and Heat Problems with Prime95. Be sure to keep an eye on your temperatures when running these tests, especially the Large FFTs:

    How to Stress Test a Video Card with Furmark:

    Test your CPU Stability with IntelBurnTest:


    BSOD DUMP OUTPUT
    Code:
    Built by: 7601.18247.amd64fre.win7sp1_gdr.130828-1532
    Debug session time: Fri Mar 14 22:25:29.541 2014 (UTC + 6:00)
    System Uptime: 0 days 8:03:32.493
    BugCheck 1000007E, {ffffffffc0000005, fffff88000e1e977, fffff8800372a7c8, fffff8800372a020}
    Probably caused by : ACPI.sys ( ACPI!GetNameSpaceObject+11b )
    BUGCHECK_STR:  0x7E
    PROCESS_NAME:  System
    จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
    Built by: 7601.18247.amd64fre.win7sp1_gdr.130828-1532
    Debug session time: Sat Mar  1 23:33:09.578 2014 (UTC + 6:00)
    System Uptime: 0 days 5:53:23.530
    BugCheck 3B, {c0000005, fffff88001cb9d62, fffff8800821dd70, 0}
    Probably caused by : tcpip.sys ( tcpip! ?? ::FNODOBFM::`string'+2fd3a )
    BUGCHECK_STR:  0x3B
    PROCESS_NAME:  svchost.exe
    จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
    
      My Computer


  4. Posts : 7
    windows 7 64 bit
    Thread Starter
       #4

    Thanks a lot, Koolkat77, for such an incredibly rapid and detailed response. I'll get working on it today and will post back results.

    Tony
      My Computer


  5. Posts : 7
    windows 7 64 bit
    Thread Starter
       #5

    OK, I've been through all the rituals. Kept on getting BSODs in sleep mode. Then, after doing an all-night check with MemTest which again showed no problems with memory, I booted into Windows 7 Safe Mode because Windows was starting without one of its essential services. I didn't do a thing except re-boot from Safe Mode. Since then, the computer has been working without a problem.

    I did investigate the drivers for a wide range of programmes, and deleted some of the start up programmes using msconfig, but that hadn't done anything. I also investigated the drivers causing the crashes using BlueScreenView.exe, but this just revealed that while ntoskrnl.exe showed up most of the time, there were a variety of others being reported as problematic at different times (hal.dll, acpi.sys, tcpip.sys, ndis.sys) so there didn't seem to be any particular single driver that had caused the problems.

    I am leaving this thread open for a couple more days in case any one wants to comment on this, but otherwise I just have to close the thread as solved, albeit in a mysterious way that seemed to have nothing to do with what I did.

    Thanks for all the help, though!

    Tony
      My Computer


  6. Posts : 7
    windows 7 64 bit
    Thread Starter
       #6

    OK, I'm closing this now. I have a feeling it's a Windows 7 power saving issue related to USB function during sleep, since there seems to be no problem when no usb drives are attached. I'll try changing the settings in the Power Management part of the device settings. I've heard that works, as well as turning off the 'Link State Power Management' in the Power Management part of Control Panel.

    Thanks very much to Koolkat 77 for guiding me throught the vagaries of BSODs -- I sure have learned a lot from this experience!

    Tony
      My Computer


 

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