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Windows 7: nsid.sys bad_pool_caller (w/ dumps)


14 Mar 2014   #1
drerie

Windows 7 Home Premium 64bit
 
 
nsid.sys bad_pool_caller (w/ dumps)

Hello, I am currently struggling with a problem with the NSID.sys file, I am getting the bad_pool_caller header and I am not familiar with computers.

Could you help me, I have tried several things like, going in safe mode and reinstall my WiFi drivers of Atheros, I have disabled it, I have changed from Microsoft to Atheros, I have ran a driverscanner to check what drivers need to update, but all above have not worked at all, so I decide to create this.

Here is the link with my dump files: minidumps.zip


My System SpecsSystem Spec
14 Mar 2014   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

AVG contributes to BSOD. Please remove it for testing purpose. Use Microsoft Security Essentials.

Recommended from a strict BSOD perspective, compatibility & stability compared to other security software:

Microsoft Security Essentials - Free Antivirus for Windows

Malwarebytes - Free

Good and Free system security combination.

Reduce items at start-up: Startup Programs - Change

Perform a clean boot: Troubleshoot Application Conflicts by Performing a Clean Startup

Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable!:-

Rt64win7.sys Tue Aug 23 19:55:41 2011 (4E53B15D)
Realtek RTL8168D/8111D Family PCI-E Gigabit Ethernet NIC
Driver Reference Table - Rt64win7.sys

atkwmiacpi64.sys Wed Sep 7 07:44:52 2011 (4E66CC94)
ATK WMIACPI Utility
Driver Reference Table - atkwmiacpi64.sys

AiCharger.sys Fri Sep 23 08:04:40 2011 (4E7BE938)
Asus Charger Driver [br] Likely BSOD cause - haven't seen recently (15Jan2013)
Driver Reference Table - AiCharger.sys

AMPPAL.sys Mon Jan 9 19:13:09 2012 (4F0AE7E5)
Intelฎ Centrinoฎ Bluetooth 3.0 + High Speed Virtual Adapter driver
Driver Reference Table - AMPPAL.sys

RtsBaStor.sys Wed Feb 1 14:06:18 2012 (4F28F27A)
Realtek Pcie CardReader Driver for 2K/XP/Vista/Win7
Driver Reference Table - RtsBaStor.sys

ETD.sys Mon Feb 20 16:11:23 2012 (4F421C4B)
ELAN PS/2 Port Smart Pad
Driver Reference Table - ETD.sys

igdkmd64.sys Tue May 22 01:04:11 2012 (4FBA91AB)
Intel Graphics driver
Driver Reference Table - igdkmd64.sys

Perform a clean install of a driver following: How to Clean Left Over Driver Files with Driver Sweeper

Use Revo Uninstaller to uninstall stubborn software. Opt for Advance Mode while uninstalling which allows leftover registry removal:Download Revo Uninstaller Freeware - Free and Full Download - Uninstall software, remove programs, solve uninstall problems

Run a System file check (SFC): SFC /SCANNOW Command - System File Checker

Post screenshot(s) of your Hard Drive(s) using Crystal Disk Info Software: CrystalDiskInfo - Software - Crystal Dew World

Run a Hard Drive test: http://www.sevenforums.com/tutorials/313457-seatools-dos-windows-how-use.html


Scan with Kaspersky TDSSKiller:Anti-rootkit utility TDSSKiller

ESET online scanner: Free Online Virus Scanner | ESET

Run Disk Check on your Hard Drive(s): Disk Check

And as you can see your BSOD's are caused particularly by:

Neo_0027.sys Tue Feb 18 16:35:15 2014 (53033763)
SoftEther VPN driver
Driver Reference Table - Neo_0027.sys

You should do something about it.

Code:
Built by: 7601.18247.amd64fre.win7sp1_gdr.130828-1532
Debug session time: Sat Mar 15 01:59:42.939 2014 (UTC + 6:00)
System Uptime: 0 days 0:00:19.860
BugCheck C2, {9b, 0, 10, fffff880018a5503}
*** WARNING: Unable to verify timestamp for Neo_0027.sys
*** ERROR: Module load completed but symbols could not be loaded for Neo_0027.sys
Probably caused by : Neo_0027.sys ( Neo_0027+116d )
BUGCHECK_STR:  0xc2_9b
PROCESS_NAME:  System
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
Built by: 7601.18247.amd64fre.win7sp1_gdr.130828-1532
Debug session time: Sat Mar 15 01:54:42.742 2014 (UTC + 6:00)
System Uptime: 0 days 0:01:04.663
BugCheck C2, {9b, 0, 10, fffff88001847503}
*** WARNING: Unable to verify timestamp for Neo_0027.sys
*** ERROR: Module load completed but symbols could not be loaded for Neo_0027.sys
Probably caused by : Neo_0027.sys ( Neo_0027+116d )
BUGCHECK_STR:  0xc2_9b
PROCESS_NAME:  System
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
Built by: 7601.18247.amd64fre.win7sp1_gdr.130828-1532
Debug session time: Sat Mar 15 01:38:26.798 2014 (UTC + 6:00)
System Uptime: 0 days 0:00:19.720
BugCheck C2, {9b, 0, 10, fffff88001847503}
*** WARNING: Unable to verify timestamp for Neo_0027.sys
*** ERROR: Module load completed but symbols could not be loaded for Neo_0027.sys
Probably caused by : Neo_0027.sys ( Neo_0027+116d )
BUGCHECK_STR:  0xc2_9b
PROCESS_NAME:  System
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
Built by: 7601.18247.amd64fre.win7sp1_gdr.130828-1532
Debug session time: Sat Mar 15 01:24:52.544 2014 (UTC + 6:00)
System Uptime: 0 days 0:00:22.465
BugCheck C2, {9b, 0, 10, fffff88001862503}
*** WARNING: Unable to verify timestamp for Neo_0027.sys
*** ERROR: Module load completed but symbols could not be loaded for Neo_0027.sys
Probably caused by : Neo_0027.sys ( Neo_0027+116d )
BUGCHECK_STR:  0xc2_9b
PROCESS_NAME:  System
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
Keep us posted, good luck.
My System SpecsSystem Spec
15 Mar 2014   #3
drerie

Windows 7 Home Premium 64bit
 
 

Thank you so much, it was the Softether VPN driver! I uninstalled it and it fixed my problems, thank you so much! I was about to pay tons to get my PC fixed, again, thank you so much!
My System SpecsSystem Spec
15 Mar 2014   #4
koolkat77

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

You're welcome.

Be sure to post here if you have any problems
My System SpecsSystem Spec
Reply

 nsid.sys bad_pool_caller (w/ dumps)




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