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Windows 7: BSOD With Unknown Triggers (Dump Files Attached)


15 Mar 2014   #1

Windows 7 Home Premium 64bit
 
 
BSOD With Unknown Triggers (Dump Files Attached)

Hey all,

I've been having about 2-3 BSOD's a month since I built this computer, and since they were fairly intermittent and my rig rebooted immediately after, I had been ignoring them. However, since yesterday I have had about 4-5 of them and decided it's about time I poked around looking for a solution.

Details:
>I'm not sure what causes them. It never seems to be when I'm doing the same thing. For example, last night I was simply watching Netflix. Earlier today it happened when working in MS Word.
>I have not done any overclocking until today. I wanted to see if I could get anything with my GPU, but with black screening with even +50MHz, I decided it wasn't worth it and reapplied default settings.
>I was poking around in my BIOS earlier and discovered my RAM is operating at 1333 rather than the rated 1600. A couple of hours later, I had another BSOD, but because of the gap in time I can't be sure if that caused it. I dropped it back down to 1333 just to be sure.
>Booting up has been really sluggish today specifically.

That's everything I can think would be pertinent.

I talked with MS support and they want 100 bucks to help out. I'm looking to avoid that.

Any help would be vastly appreciated,
Derek Dordan



Attached Files
File Type: zip SF_14_03_2-14.zip (29.5 KB, 6 views)
My System SpecsSystem Spec
.

17 Mar 2014   #2
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Hi ...
Quote   Quote: Originally Posted by Golden View Post

Additional information is required.

1. Download the Designer Media Log Collector application to your desktop by clicking the icon below

2. Run it by double-clicking the icon on your desktop, and follow the prompts.
3. Locate the .ZIP file created on your desktop, and upload it here in your next reply.

My System SpecsSystem Spec
18 Mar 2014   #3

Windows 7 Home Premium 64bit
 
 

Hey Arc,

Thanks for your reply. I'm pretty sure I did that already though. There is an attachment on my original post, is that not the right one? At any rate, here is the .zip file via the program you linked. Hopefully I can get some help!

Thanks,
Derek


Attached Files
File Type: zip COMMANDHQ-Tue_03_18_2014_202322_38.zip (1.49 MB, 2 views)
My System SpecsSystem Spec
.


19 Mar 2014   #4
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

The zip attached to the first post lacks a lot of files.

Even the zip you uploaded in post 3 does not contain any crash dump.

Follow it: Dump Files - Configure Windows to Create on BSOD
Go to Option Two, Point 2. Download the .reg file and merge it in registry by double clicking it.

Now wait for another BSOD. When it occurred, search the .dmp files manually in the default path: C:\Windows\Minidump or %SystemRoot%\Minidump. See if the crash dump is recorded or not (hopefully it will be recorded).Post it following the Blue Screen of Death (BSOD) Posting Instructions.

Dont run any disc cleanup tool before you upload another zip.
My System SpecsSystem Spec
19 Mar 2014   #5

Windows 7 Home Premium 64bit
 
 

Oh okay! It's probably because I ran CCleaner along with my antimalware and virus scan to see if I could get rid of anything that was causing this. I double checked though that a dump was being created, and I'll be back again (hopefully not) if I have another BSOD.
My System SpecsSystem Spec
23 Mar 2014   #6

Windows 7 Home Premium 64bit
 
 

Okay, here's the update on what's going on.

I've had several BSOD's since my last post, but the dumps were not recording until I tried the third method of setting Windows to record a crash dump. So now I should have a dump, as a file appears in the path you specified last time. The .zip file is attached.

In the meantime I have tried a couple of things just to be sure it's not a hardware problem. I ran memtest (over 8 passes with no problems) and diskchecker (no problems). I plan on also updating my mobo's drivers. GPU drivers are up to date. Just installed an aftermarket cooler as well. Not that I thought CPU temps were causing the BSOD's, but just so you know, that';s definitely not it.

I sure hope this helps, it's starting to get frustrating


Attached Files
File Type: zip COMMANDHQ-Sat_03_22_2014_232818_08.zip (1.62 MB, 0 views)
My System SpecsSystem Spec
23 Mar 2014   #7

Windows 7 Home Premium 64bit
 
 

Had 3 successive BSOD's. Here are the dump files. Now I'm getting downright concerned.


Attached Files
File Type: zip COMMANDHQ-Sun_03_23_2014__11018_55.zip (1.84 MB, 4 views)
My System SpecsSystem Spec
23 Mar 2014   #8
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Make it sure that the windows is up-to-date.

Free up the startup. Windows does not need any other program to auto start with it, but the auto start programs often conflicts and causes various problems including BSODs.
  1. Click on the Start button
  2. Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
  3. Select the “Startup” tab.
  4. Deselect all items other than the antivirus.
  5. Apply > OK
  6. Accept then restart.
Test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest for at least 8 passes, preferably overnight.
If it start showing errors/red lines, stop testing. A single error is enough to determine that something is going bad there.

Stress test the Graphics Card using Furmark.
Video Card - Stress Test with Furmark

Let us know the results.
My System SpecsSystem Spec
23 Mar 2014   #9

Windows 7 Home Premium 64bit
 
 

Hey Arc,

I have disabled all startup programs but AVG -- there were quite a few. If nothing else it makes my startup a lot quicker. FUrmark ran for an hour no problems, and I ran memtest last week with no issues (probably around 12 passes or so). I will update with any further BSOD's.

As an aside, I really appreciate the time you're putting in to helping me out. Not everyone would be willing to put time into helping you someone they've never met, so thank you.

Derek
My System SpecsSystem Spec
23 Mar 2014   #10
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

You are welcome Derek.

Let us know if and when the BSODs are back.
My System SpecsSystem Spec
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 BSOD With Unknown Triggers (Dump Files Attached)




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