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Windows 7: Intermittent Driver Power State Failure event id 41 in Firefox

16 Mar 2014   #1
hankbates

Microsoft Windows 7 Professional 32-bit 7601 Multiprocessor Free Service Pack 1
 
 
Intermittent Driver Power State Failure event id 41 in Firefox

I have had this 4 time, three within the last week.
Dell diagnostics have run with no errors in hardware, ram, or hard drive.
No excessive or unusual temperatures noted in I8kfangui.
Running updated W7pro
Is there anything obvious from my attached zip file?

Please let me know what else I can provide.


My System SpecsSystem Spec
.
17 Mar 2014   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Hi hankbates.

The BSOD is caused by Conexant HDA D110 MDC V.92 Modem driver.
Code:
 [ 16, 0]   0  0 86cd2668 00000000 92295e50-86cc9e2c    
          Unable to load image \SystemRoot\system32\DRIVERS\HSX_DPV.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for HSX_DPV.sys
*** ERROR: Module load completed but symbols could not be loaded for HSX_DPV.sys
 \Driver\HSF_DPV    HSX_CNXT
            Args: 00000000 00000000 00000000 00000002
>[ 16, 2]   0 e0 86cc9810 00000000 922ed068-9f1f9cf4 Success Error Cancel 
           \Driver\winachsf    modem!PowerIrpCompletion
            Args: 00041100 00000001 00000001 00000002
 [ 16, 2]   0 e1 86cd2290 00000000 00000000-00000000    pending
           \Driver\Modem
            Args: 00041100 00000001 00000001 00000002
 [  0, 0]   0  0 00000000 00000000 00000000-85b67228    

            Args: 00000000 00000000 00000000 00000000
And the driver is extremely old.
Code:
91ce7000 91dde000   HSX_DPV  T (no symbols)           
    Loaded symbol image file: HSX_DPV.sys
    Image path: \SystemRoot\system32\DRIVERS\HSX_DPV.sys
    Image name: HSX_DPV.sys
    Timestamp:        Fri Dec 02 07:10:52 2005 (438FA624)
    CheckSum:         000E626C
    ImageSize:        000F7000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Get updates to this device. This link may be helpful: Conexant - Support

Let us know the result.
My System SpecsSystem Spec
17 Mar 2014   #3
hankbates

Microsoft Windows 7 Professional 32-bit 7601 Multiprocessor Free Service Pack 1
 
 

Thanks very much for your reply, which I think will solve my problem.
Just before the first crash occurred, I was very proud of myself in figuring out how to send faxes from the computer, and of course, the fax I sent used the modem for the first time.

I followed the link to conexant, who referred me to Dell for the driver.
The driver in place was dated 2005 so I downloaded a Vista driver dated 2007 and installed it. Dell doesn't support Windows 7 on this machine, even though it is quite capable.

I will let you know how this turns out, give me a couple of weeks.
If it bluescreens again I will need to look for a W7 driver for a later Dell laptop using a similar modem.

Incidentally, I tried drivermax which identified the existing driver as having been superseded, but the driver download it selected failed in downloading. Dell's offering was the place to start anyway.
Thanks again!
My System SpecsSystem Spec
.

26 Mar 2014   #4
hankbates

Microsoft Windows 7 Professional 32-bit 7601 Multiprocessor Free Service Pack 1
 
 

Driver fixed, problem gone away.
Thanks!
My System SpecsSystem Spec
26 Mar 2014   #5
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Good news.

Let us know for any further issue.
My System SpecsSystem Spec
Reply

 Intermittent Driver Power State Failure event id 41 in Firefox




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