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Windows 7: BSOD issues multiple times a day - ntoskrnl.exe


16 Mar 2014   #1

Windows 7 Home Premium 64bit (OEM)
 
 
BSOD issues multiple times a day - ntoskrnl.exe

Hi guys,

Can someone please help me with this BSOD issues? Facing crashes every now and then while using PC for browsing and MS excel. Earlier it was caused by usbhub.sys but now it seems to be due to ntoskrnl.exe

Files attached.

Thanks a lot in advance.

Kind Regards,
Nirvana18




Attached Files
File Type: zip debug-PRACHI-PC-16_03_2014_221659_70.zip (244.2 KB, 3 views)
My System SpecsSystem Spec
.

18 Mar 2014   #2
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Code:
BugCheck FE, {8, 6, 5, fffffa8005b9a000}

Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )

Followup: MachineOwner
---------
It means BUGCODE_USB_DRIVER.

Give us some more insight.

Upload your MSINFO32.nfo file.
  1. Click on the start button
  2. Type "msinfo32" (without quotes) in the search bar of the start menu, click the resulting link. It will open the System Information window.
  3. File>Save. In the "File Name" filed, put "MSINFO32" (without Quote), give the save location to desktop, and click the "save" button.
  4. Give the time for processing, it will save a .nfo file on your desktop.
  5. Zip it, and upload it following the instruction.
Upload the list of all the third party drivers Using NirSoft DriverView :
  • Download and execute Driverview
  • View > Hide Microsoft Drivers
  • Edit > Select all
  • File > Save Selected Items
  • In the Save dialog, Set the path to desktop, Put "Driverview" in the name field, and save.
  • Zip the .txt file and upload it.
My System SpecsSystem Spec
18 Mar 2014   #3

Windows 7 Home Premium 64bit (OEM)
 
 

Hi Arc,

thanks v much for your response. Pls find attached the 2 files requested.

Regards,
Nirvana18


Attached Files
File Type: zip Driverview_msinfo32.zip (65.8 KB, 3 views)
My System SpecsSystem Spec
.


19 Mar 2014   #4
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

The crash dumps are not very specific about which USB driver is bugging out. There may be many a reasons for it. But the first notion goes to this one:
Code:
==================================================
Driver Name       : UBHelper.sys
Address           : 00000000`060F5000
End Address       : 00000000`060FD000
Size              : 0x00008000
Load Count        : 1
Index             : 101
File Type         : System Driver
Description       : NTI CDROM Filter Driver
Version           : 2.0.0.11
Company           : NewTech Infosystems Corporation
Product Name      : UBHelper
Modified Date     : 05/05/2009 08:46:08
Created Date      : 03/03/2010 07:08:42
Filename          : C:\Windows\system32\drivers\UBHelper.sys
File Attributes   : A
Service Name      : UBHelper
Service Display Name: UBHelper
Digital Signature : 
==================================================
Try to update it. If there is no feasible updates, uninstall it.

Also the Suyin USB 2.0 Webcam driver ....
Code:
==================================================
Driver Name       : snp2uvc.sys
Address           : 00000000`08A47000
End Address       : 00000000`08BFF000
Size              : 0x001b8000
Load Count        : 1
Index             : 159
File Type         : Driver
Description       : UVC Camera Streaming Driver
Version           : 2.3.0.1
Company           : 
Product Name      : UVC Camera Streaming Driver
Modified Date     : 13/01/2011 06:03:48
Created Date      : 12/03/2014 19:14:04
Filename          : C:\Windows\system32\DRIVERS\snp2uvc.sys
File Attributes   : A
Service Name      : SNP2UVC
Service Display Name: USB2.0 PC Camera (SNP2UVC)
Digital Signature : 
==================================================
Update is needed here too. But no abailable update is there in neither SUYIN nor OEM. So disabling it will be a good test.

Lastly ....
Code:
==================================================
Driver Name       : aswKbd.sys
Address           : 00000000`0447D000
End Address       : 00000000`04487000
Size              : 0x0000a000
Load Count        : 1
Index             : 57
File Type         : System Driver
Description       : avast! Keyboard Filter Driver
Version           : 9.0.2005.141
Company           : AVAST Software
Product Name      : avast! Antivirus
Modified Date     : 09/03/2014 19:23:58
Created Date      : 09/03/2014 19:24:19
Filename          : C:\Windows\system32\drivers\aswKbd.sys
File Attributes   : A
Service Name      : aswKbd
Service Display Name: aswKbd
Digital Signature : 
==================================================
The keyboard filter by Avast may cause some malfunctions for a USB keyboard. But, pay attention to this one after the first two.

Let us know the situation when done.
My System SpecsSystem Spec
19 Mar 2014   #5

Windows 7 Home Premium 64bit (OEM)
 
 

Thx Arc. I am going to disable the webcam first since that was the latest driver that I updated. It was only after that the BSOD started happening. I'll keep you posted on how it goes.

Regards,
Nirvana18
My System SpecsSystem Spec
01 Apr 2014   #6

Windows 7 Home Premium 64bit (OEM)
 
 

Thanks for your help, Arc. I disabled the webcam first but still had a couple of crashes. Next I removed the Avast antivirus which you had mentioned as a probable cause. Since the AV removal, I haven't had a blue screen (fingers crossed). So seems like that was the culprit. I would let you know if there is another BSOD event.

Appreciate your help and advice!
My System SpecsSystem Spec
02 Apr 2014   #7
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Good news.
My System SpecsSystem Spec
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 BSOD issues multiple times a day - ntoskrnl.exe




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