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Windows 7: PC crashes after 2nd use of sleep mode


16 Mar 2014   #1

Windows 7 x64
 
 
PC crashes after 2nd use of sleep mode

Hi all,

MY PC won't wake up after the second instance of sleep mode. I have to toggle power to reboot my PC. When this happen, i get a safe boot message indicating the PC did not shutdown correctly. I also receive the following message once the PC boots back up:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033

Additional information about the problem:
BCCode: 9f
BCP1: 0000000000000003
BCP2: FFFFFA800CA3BA10
BCP3: FFFFF80000B9C3D8
BCP4: FFFFFA8011BDC580
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1





I ran my dump files and it looks like Ntoskrnl.exe might be causing an issue but I'd like a second opinion. I did just recently upgrade my graphics card drivers and I wonder if it could be that. Attached are the dmp files. Any help would be much appreciated!




Attached Files
File Type: zip Minidump.zip (381.5 KB, 2 views)
My System SpecsSystem Spec
.

16 Mar 2014   #2

Microsoft Community Contributor Award Recipient

Windows 7 Ult. x64 Windows 8.1 x64
 
 

Additional information is required.

1. Download the DM Log Collector application to your desktop by clicking the icon below



2. Run it by double-clicking the icon, and follow the prompts.
3. Locate the .ZIP file created on your desktop, and upload it here in your next reply.

My System SpecsSystem Spec
17 Mar 2014   #3

Windows 7 x64
 
 

Hi Golden,


Attached is the requested data.


Attached Files
File Type: zip BEAST-Mon_03_17_2014__70304_51.zip (1.45 MB, 2 views)
My System SpecsSystem Spec
.


17 Mar 2014   #4

Windows 7 x64
 
 

Update: Looks like the problem is also when sleep is used the first time. I wonder if it's a post issue if the PC is left in sleep mode for an extended amount of time.
My System SpecsSystem Spec
18 Mar 2014   #5

Microsoft Community Contributor Award Recipient

Windows 7 Ult. x64 Windows 8.1 x64
 
 

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 9F, {3, fffffa800ca52a10, fffff80000b9c3d8, fffffa8015d0e010}

Probably caused by : pci.sys

Followup: MachineOwner
---------
Driver Reference Table - pci.sys

Code:
fffff800`00b9c518  fffff880`0feadda5Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
 nvlddmkm+0x1ebda5
Code:
0: kd> lmvm nvlddmkm
start             end                 module name
fffff880`0fcc2000 fffff880`1091a000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Tue Mar 04 21:37:52 2014 (5315B408)
    CheckSum:         00C20523
    ImageSize:        00C58000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Please confirm the driver version for your video card.
My System SpecsSystem Spec
18 Mar 2014   #6

Windows 7 x64
 
 

335.23 which looks correct since I updated to the latest one last week.


Just right now, I Went ahead and did a clean install of the drivers. Uninstalled the previous ones, ran 3d Guru's drive sweeper utility, and then re-installed the latest drivers.


Do I need to fix pci.sys? If so, is there anything I can do to fix it?
My System SpecsSystem Spec
18 Mar 2014   #7

Windows 7 ultimate x64
 
 

May anyone check my problem out and offer any type of solution or clue to what is wrong : /
My System SpecsSystem Spec
18 Mar 2014   #8

Microsoft Community Contributor Award Recipient

Windows 7 Ult. x64 Windows 8.1 x64
 
 

I think PCI.sys might be a red herring because of the video issue. PCI.sys is normally updated via Windows Udate.....it won't hurt to check for updates.
My System SpecsSystem Spec
18 Mar 2014   #9

Windows 7 Professional 32-bit/Windows 8 64-bit/Win7 Pro64-bit
 
 

Quote   Quote: Originally Posted by Psychological View Post
May anyone check my problem out and offer any type of solution or clue to what is wrong : /
Hey try not to hijack another's thread. Please wait until he is done.
My System SpecsSystem Spec
18 Mar 2014   #10

Windows 7 x64
 
 

Quote   Quote: Originally Posted by Golden View Post
I think PCI.sys might be a red herring because of the video issue. PCI.sys is normally updated via Windows Udate.....it won't hurt to check for updates.
Good to know!

After doing a clean re-install of the video drivers, I put my PC into sleep 2 already and it back with no issues. I'll give it another day and report back on the status. Thanks again for the help Golden!
My System SpecsSystem Spec
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 PC crashes after 2nd use of sleep mode




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