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Windows 7: PC crashes after 2nd use of sleep mode

16 Mar 2014   #1
whexican

Windows 7 x64
 
 
PC crashes after 2nd use of sleep mode

Hi all,

MY PC won't wake up after the second instance of sleep mode. I have to toggle power to reboot my PC. When this happen, i get a safe boot message indicating the PC did not shutdown correctly. I also receive the following message once the PC boots back up:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033

Additional information about the problem:
BCCode: 9f
BCP1: 0000000000000003
BCP2: FFFFFA800CA3BA10
BCP3: FFFFF80000B9C3D8
BCP4: FFFFFA8011BDC580
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1





I ran my dump files and it looks like Ntoskrnl.exe might be causing an issue but I'd like a second opinion. I did just recently upgrade my graphics card drivers and I wonder if it could be that. Attached are the dmp files. Any help would be much appreciated!


My System SpecsSystem Spec
.

16 Mar 2014   #2
Golden

Microsoft Community Contributor Award Recipient

Windows 7 Ult. x64
 
 

Additional information is required.

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My System SpecsSystem Spec
17 Mar 2014   #3
whexican

Windows 7 x64
 
 

Hi Golden,


Attached is the requested data.
My System SpecsSystem Spec
.


17 Mar 2014   #4
whexican

Windows 7 x64
 
 

Update: Looks like the problem is also when sleep is used the first time. I wonder if it's a post issue if the PC is left in sleep mode for an extended amount of time.
My System SpecsSystem Spec
18 Mar 2014   #5
Golden

Microsoft Community Contributor Award Recipient

Windows 7 Ult. x64
 
 

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 9F, {3, fffffa800ca52a10, fffff80000b9c3d8, fffffa8015d0e010}

Probably caused by : pci.sys

Followup: MachineOwner
---------
Driver Reference Table - pci.sys

Code:
fffff800`00b9c518  fffff880`0feadda5Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
 nvlddmkm+0x1ebda5
Code:
0: kd> lmvm nvlddmkm
start             end                 module name
fffff880`0fcc2000 fffff880`1091a000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Tue Mar 04 21:37:52 2014 (5315B408)
    CheckSum:         00C20523
    ImageSize:        00C58000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Please confirm the driver version for your video card.
My System SpecsSystem Spec
18 Mar 2014   #6
whexican

Windows 7 x64
 
 

335.23 which looks correct since I updated to the latest one last week.


Just right now, I Went ahead and did a clean install of the drivers. Uninstalled the previous ones, ran 3d Guru's drive sweeper utility, and then re-installed the latest drivers.


Do I need to fix pci.sys? If so, is there anything I can do to fix it?
My System SpecsSystem Spec
18 Mar 2014   #7
Psychological

Windows 7 ultimate x64
 
 

May anyone check my problem out and offer any type of solution or clue to what is wrong : /
My System SpecsSystem Spec
18 Mar 2014   #8
Golden

Microsoft Community Contributor Award Recipient

Windows 7 Ult. x64
 
 

I think PCI.sys might be a red herring because of the video issue. PCI.sys is normally updated via Windows Udate.....it won't hurt to check for updates.
My System SpecsSystem Spec
18 Mar 2014   #9
Computer0304

Windows 7 Professional 32-bit/Windows 8 64-bit/Win7 Pro64-bit
 
 

Quote   Quote: Originally Posted by Psychological View Post
May anyone check my problem out and offer any type of solution or clue to what is wrong : /
Hey try not to hijack another's thread. Please wait until he is done.
My System SpecsSystem Spec
18 Mar 2014   #10
whexican

Windows 7 x64
 
 

Quote   Quote: Originally Posted by Golden View Post
I think PCI.sys might be a red herring because of the video issue. PCI.sys is normally updated via Windows Udate.....it won't hurt to check for updates.
Good to know!

After doing a clean re-install of the video drivers, I put my PC into sleep 2 already and it back with no issues. I'll give it another day and report back on the status. Thanks again for the help Golden!
My System SpecsSystem Spec
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 PC crashes after 2nd use of sleep mode




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