Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Kernel-Power Event ID41 (Task63) while gaming

17 Mar 2014   #1

Microsoft Windows 7 Home Premium 64-bit 7600 Multiprocessor Free
 
 
Kernel-Power Event ID41 (Task63) while gaming

Hello

I read many threads regarding this issue, but it seems it is really difficult to narrow down the actual problem. Well, since I started playing Dota2 about 6 months ago, my PC randomly freezes for like 2 seconds and then shuts down. I am running the game on its lowest configuration possible, but I still come across this critical error every now and then. When I open the Event Viewer, It shows this Kernel-Power Event ID41. Details of the last one are as follows:

"The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

- EventData

BugcheckCode 0

BugcheckParameter1 0x0

BugcheckParameter2 0x0

BugcheckParameter3 0x0

BugcheckParameter4 0x0

SleepInProgress false

PowerButtonTimestamp 0



My specs are detailed on my profile, I believe.
Just ask me if you need any further info. I am looking foward to replies
Notify me if I did anything wrong, as I am new here.



Attached Files
File Type: zip FAALKS-Mon_03_17_2014_120032_41.zip (2.12 MB, 7 views)
My System SpecsSystem Spec
.

17 Mar 2014   #2

 

I would try updating your graphics driver version to the latest recommended/certified version. You have a lot of graphics driver related issues, and because it's only happening on games it isn't surprising. I would remove all your current Nvidia drivers via control panel, then install the latest version.
My System SpecsSystem Spec
17 Mar 2014   #3

Microsoft Windows 7 Home Premium 64-bit 7600 Multiprocessor Free
 
 

Hello Thedoctor44

Thanks for your reply. I followed your suggestion and, even though I already had the lastest graphics driver version installed (Nvidia 335.23), I uninstalled ALL Nvidia contents via control panel and re-installed the lastest version (clean installation - deleting old profiles) so no old files left I belive. Well, turns out it didn't work out, I entered Dota2 and my pc restarted before the match even started.

Some other information I think may help those willing to further assist me: I read on other thread that antivirus may influence in some way, I have both MSE and Spybot anti malware; One other important thing is that since I bought my PC (3 years ago) I disabled windows updates, so I never updated it.
My System SpecsSystem Spec
.


19 Mar 2014   #4

Microsoft Windows 7 Home Premium 64-bit 7600 Multiprocessor Free
 
 

Bump, since no answer in almost 2 days

One thing I wanted to clarify = aside from the mentioned game, I also play Path of Exile and sometimes the same kind of error occurs, but not so often ... maybe bacause this game is not as "heavy" as dota2. So I believe it is pretty much triggered but anything that demands too much of my pc. It generally happens after an entire mach or two (about 1 hour gameplay for the first error), and when playing PoE it happens like once or twice a week. This led me to think its overheat, since my PC is a laptop and cooling is not as efficient as a desktop I believe, but the freezing/restart sometimes occurs when I'm just about to start a match ! which means that there wasn't enough time to my pc get so hot, that's why I think it is something else ... well, hopefully all this info helps to get to the problem.

edit: in the meantime, I upgraded windows, no results whatsoever
My System SpecsSystem Spec
21 Mar 2014   #5

 

I would try running furmark stress test.

Video Card - Stress Test with Furmark
My System SpecsSystem Spec
23 Mar 2014   #6

Microsoft Windows 7 Home Premium 64-bit 7600 Multiprocessor Free
 
 

Hello again Thedoctor44


Today I had some time and did the furmark stress test, following the instructions of the link you posted.
I was able to run the test for about 12~13 min, and the temperature went from 42C to 90C (107~194 F) but I decided to interrupt the test because I got the felling I was noticing a light smell of burning from the cooling vents, so i clicked "x" to exit that screen. No artifacts appeared on screen. If it helps, it passed through 2200+ frames at a 3FPS rate. The temperature was stable at 90C for the last 5 min or so.
Should I do the test again ? I believe i could do the entire test and the temperature wouldn't go up much more, I just wanted to be very cautious to prevent any damage from the test.
My System SpecsSystem Spec
23 Mar 2014   #7

 

hmm 90C is hot. Furmark isn't fail safe so I wouldn't bother anymore. If it was hardware related it would've BSODed. Are there any more dump files since we last talked? I will take a look.
My System SpecsSystem Spec
23 Mar 2014   #8

Microsoft Windows 7 Home Premium 64-bit 7600 Multiprocessor Free
 
 

I did the DM log collector once more and attached it. Is that what you meant?
I actually never got a BSOD, my pc simply freezes for 2 seconds and shuts down afterwards.


Attached Files
File Type: zip FAALKS-Sun_03_23_2014_175426_90.zip (2.26 MB, 1 views)
My System SpecsSystem Spec
23 Mar 2014   #9

 

Driver verifier would come in very useful then. Please enable it following these instructions and post back the results.

Driver Verifier - Enable and Disable
My System SpecsSystem Spec
23 Mar 2014   #10

Microsoft Windows 7 Home Premium 64-bit 7600 Multiprocessor Free
 
 

OK. I will report back in 24 hours as suggested. Thanks for your help so far.
My System SpecsSystem Spec
Reply

 Kernel-Power Event ID41 (Task63) while gaming




Thread Tools



Similar help and support threads for2: Kernel-Power Event ID41 (Task63) while gaming
Thread Forum
Random Power Down Issue - 'Event 41, Kernel-Power' General Discussion
Event 1001 BugCheck Event 41 Kernel-Power Event 4 k57nd60a BSOD Help and Support
Kernel Power id41 Crash while playing SWTOR,error code8000000000000002 BSOD Help and Support
Solved Black Screen of Death - Kernel-Power Event 41 Occurs often when gaming BSOD Help and Support
Computer reboot - Kernel-Power (ID41) BSOD Help and Support

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 05:19 AM.
Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App
  

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33