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Windows 7: Kernel-Power Event ID41 (Task63) while gaming

17 Mar 2014   #1
Faalks1

Microsoft Windows 7 Home Premium 64-bit 7600 Multiprocessor Free
 
 
Kernel-Power Event ID41 (Task63) while gaming

Hello

I read many threads regarding this issue, but it seems it is really difficult to narrow down the actual problem. Well, since I started playing Dota2 about 6 months ago, my PC randomly freezes for like 2 seconds and then shuts down. I am running the game on its lowest configuration possible, but I still come across this critical error every now and then. When I open the Event Viewer, It shows this Kernel-Power Event ID41. Details of the last one are as follows:

"The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

- EventData

BugcheckCode 0

BugcheckParameter1 0x0

BugcheckParameter2 0x0

BugcheckParameter3 0x0

BugcheckParameter4 0x0

SleepInProgress false

PowerButtonTimestamp 0



My specs are detailed on my profile, I believe.
Just ask me if you need any further info. I am looking foward to replies
Notify me if I did anything wrong, as I am new here.


My System SpecsSystem Spec
.

17 Mar 2014   #2
Thedoctor44

 

I would try updating your graphics driver version to the latest recommended/certified version. You have a lot of graphics driver related issues, and because it's only happening on games it isn't surprising. I would remove all your current Nvidia drivers via control panel, then install the latest version.
My System SpecsSystem Spec
17 Mar 2014   #3
Faalks1

Microsoft Windows 7 Home Premium 64-bit 7600 Multiprocessor Free
 
 

Hello Thedoctor44

Thanks for your reply. I followed your suggestion and, even though I already had the lastest graphics driver version installed (Nvidia 335.23), I uninstalled ALL Nvidia contents via control panel and re-installed the lastest version (clean installation - deleting old profiles) so no old files left I belive. Well, turns out it didn't work out, I entered Dota2 and my pc restarted before the match even started.

Some other information I think may help those willing to further assist me: I read on other thread that antivirus may influence in some way, I have both MSE and Spybot anti malware; One other important thing is that since I bought my PC (3 years ago) I disabled windows updates, so I never updated it.
My System SpecsSystem Spec
.


19 Mar 2014   #4
Faalks1

Microsoft Windows 7 Home Premium 64-bit 7600 Multiprocessor Free
 
 

Bump, since no answer in almost 2 days

One thing I wanted to clarify = aside from the mentioned game, I also play Path of Exile and sometimes the same kind of error occurs, but not so often ... maybe bacause this game is not as "heavy" as dota2. So I believe it is pretty much triggered but anything that demands too much of my pc. It generally happens after an entire mach or two (about 1 hour gameplay for the first error), and when playing PoE it happens like once or twice a week. This led me to think its overheat, since my PC is a laptop and cooling is not as efficient as a desktop I believe, but the freezing/restart sometimes occurs when I'm just about to start a match ! which means that there wasn't enough time to my pc get so hot, that's why I think it is something else ... well, hopefully all this info helps to get to the problem.

edit: in the meantime, I upgraded windows, no results whatsoever
My System SpecsSystem Spec
21 Mar 2014   #5
Thedoctor44

 

I would try running furmark stress test.

Video Card - Stress Test with Furmark
My System SpecsSystem Spec
23 Mar 2014   #6
Faalks1

Microsoft Windows 7 Home Premium 64-bit 7600 Multiprocessor Free
 
 

Hello again Thedoctor44


Today I had some time and did the furmark stress test, following the instructions of the link you posted.
I was able to run the test for about 12~13 min, and the temperature went from 42C to 90C (107~194 F) but I decided to interrupt the test because I got the felling I was noticing a light smell of burning from the cooling vents, so i clicked "x" to exit that screen. No artifacts appeared on screen. If it helps, it passed through 2200+ frames at a 3FPS rate. The temperature was stable at 90C for the last 5 min or so.
Should I do the test again ? I believe i could do the entire test and the temperature wouldn't go up much more, I just wanted to be very cautious to prevent any damage from the test.
My System SpecsSystem Spec
23 Mar 2014   #7
Thedoctor44

 

hmm 90C is hot. Furmark isn't fail safe so I wouldn't bother anymore. If it was hardware related it would've BSODed. Are there any more dump files since we last talked? I will take a look.
My System SpecsSystem Spec
23 Mar 2014   #8
Faalks1

Microsoft Windows 7 Home Premium 64-bit 7600 Multiprocessor Free
 
 

I did the DM log collector once more and attached it. Is that what you meant?
I actually never got a BSOD, my pc simply freezes for 2 seconds and shuts down afterwards.
My System SpecsSystem Spec
23 Mar 2014   #9
Thedoctor44

 

Driver verifier would come in very useful then. Please enable it following these instructions and post back the results.

Driver Verifier - Enable and Disable
My System SpecsSystem Spec
23 Mar 2014   #10
Faalks1

Microsoft Windows 7 Home Premium 64-bit 7600 Multiprocessor Free
 
 

OK. I will report back in 24 hours as suggested. Thanks for your help so far.
My System SpecsSystem Spec
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 Kernel-Power Event ID41 (Task63) while gaming




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