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Windows 7: BSOD when using serial to usb adapter

19 Mar 2014   #1
tehdigester

Windows 7 Home Premium 64bit
 
 
BSOD when using serial to usb adapter

Hi,

So this computer has been having this problem for a while.
The computer has some equipment connected via a usb to serial converter and it just sits there always plugged in having no problems. However when we go and open up the software which actually tries to pull data from the device, bam, bsod (not all the times, but most of them).

Searching on the internet suggests the usb to serial adapter was a bit dodgy (made by ATEN), so I bought a better (more expensive) version from a different company(keyspan usa-19hs). Yet we still have the problem.

Hopefully someone can lend a hand as to what the problem is now.
I've used DM Log Collector and attached the results.

Thanks again seven forums!

(Im 90% sure its the adapter, but i might be wrong! Something else could be causing the bsods!)




Attached Files
File Type: zip ROOM1-Wed_19_03_2014_185846_81.zip (1.55 MB, 5 views)
My System SpecsSystem Spec
19 Mar 2014   #2
Thedoctor44

 

Yeah, the cause it due to the USA19H2kp.SYS driver.

I need a bit more information though.

Upload your MSINFO32.nfo file.
  1. Click on the start button
  2. Type "msinfo32" (without quotes) in the search bar of the start menu, click the resulting link. It will open the System Information window.
  3. File>Save. In the "File Name" filed, put "MSINFO32" (without Quote), give the save location to desktop, and click the "save" button.
  4. Give the time for processing, it will save a .nfo file on your desktop.
  5. Zip it, and upload it following the instructions here. Screenshots and Files - Upload and Post in Seven Forums.
My System SpecsSystem Spec
20 Mar 2014   #3
tehdigester

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by Thedoctor44 View Post
Yeah, the cause it due to the USA19H2kp.SYS driver.

I need a bit more information though.

Upload your MSINFO32.nfo file.
Thanks Thedoctor44!

Here's the requested msinfo.nfo file!


Attached Files
File Type: zip MSINFO32.nfo.zip (104.6 KB, 2 views)
My System SpecsSystem Spec
21 Mar 2014   #4
tehdigester

Windows 7 Home Premium 64bit
 
 

Anyone have any idea?
My System SpecsSystem Spec
21 Mar 2014   #5
Thedoctor44

 

hmm, the file seems corrupt. could you upload it again?

Your driver is out of date by 7 years. It needs updating.

Code:
Probably caused by : USA19H2kp.SYS
Code:
b05df000 b05e4e80   USA19H2kp T (no symbols)           
    Loaded symbol image file: USA19H2kp.SYS
    Image path: \SystemRoot\system32\DRIVERS\USA19H2kp.SYS
    Image name: USA19H2kp.SYS
    Timestamp:        Wed May 30 00:32:56 2007 (465CB828)
    CheckSum:         000136EB
    ImageSize:        00005E80
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
My System SpecsSystem Spec
21 Mar 2014   #6
tehdigester

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by Thedoctor44 View Post
hmm, the file seems corrupt.
Huh, gimmie 1sec i'll re-upload it.

Edit: done!


Attached Files
File Type: zip MSINFO32.zip (114.6 KB, 1 views)
My System SpecsSystem Spec
21 Mar 2014   #7
Thedoctor44

 

hmm, it's still corrupt.
My System SpecsSystem Spec
21 Mar 2014   #8
tehdigester

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by Thedoctor44 View Post
hmm, it's still corrupt.
Mmm, i assumed it was a problem with the upload/compression. I guess the nfo was corrupt, i'll generate another one.

Btw, im using the latest drivers dated from 2013 :/

Edit: attached it! Hopefully its not corrupt!!


Attached Files
File Type: zip msinfo2.zip (117.5 KB, 2 views)
My System SpecsSystem Spec
21 Mar 2014   #9
Thedoctor44

 

It's still corrupt or incompatible...
My System SpecsSystem Spec
21 Mar 2014   #10
tehdigester

Windows 7 Home Premium 64bit
 
 

I think something might be wrong on your end, even my mac can open it!
My System SpecsSystem Spec
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 BSOD when using serial to usb adapter




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