Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: PC freeze, black screen and sound skipping at random

21 Mar 2014   #11
ThomasDM

Windows 7 Professional 64bit
 
 

Where do I find this folder?


My System SpecsSystem Spec
.
21 Mar 2014   #12
ThomasDM

Windows 7 Professional 64bit
 
 

I'm now at a point where it freezes up 5 minutes after every hard reset. I don't even have enough time to open chrome to go to this forum -_-. Back at my mom's pc
My System SpecsSystem Spec
21 Mar 2014   #13
Thedoctor44

 

hmm, I've never encountered this before. The folder is located:
C:/Windows/Minidump

You can boot into Safe Mode with Networking. It is driver related because driver verifier picked up a violation.
My System SpecsSystem Spec
.

22 Mar 2014   #14
ThomasDM

Windows 7 Professional 64bit
 
 

How do I show you the file? It's a .dmp file and I can't upload it here
My System SpecsSystem Spec
22 Mar 2014   #15
Thedoctor44

 

You right click it and choose send to... Then zip compressed. upload that.
My System SpecsSystem Spec
22 Mar 2014   #16
ThomasDM

Windows 7 Professional 64bit
 
 

Ok, here you go.
My System SpecsSystem Spec
22 Mar 2014   #17
Thedoctor44

 

There we go, some useful information. Right, the Sonic CD/DVD driver is causing some problems.

Code:
Unable to load image \SystemRoot\System32\Drivers\PxHlpa64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for PxHlpa64.sys
*** ERROR: Module load completed but symbols could not be loaded for PxHlpa64.sys
We'll leave it be at the time being as I can't find a website to update the drivers for it.

Code:
fffff880`015cc000 fffff880`015d81a0   PxHlpa64 T (no symbols)           
    Loaded symbol image file: PxHlpa64.sys
    Image path: \SystemRoot\System32\Drivers\PxHlpa64.sys
    Image name: PxHlpa64.sys
    Timestamp:        Mon Oct 17 15:29:34 2011 (4E9C3BCE)
    CheckSum:         0001C018
    ImageSize:        0000C1A0
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
The main culprit is Daemon Tools, I've heard of this program causing lots of BSOD issues. Please remove the program altogether.

Code:
*** WARNING: Unable to verify timestamp for dtsoftbus01.sys
*** ERROR: Module load completed but symbols could not be loaded for dtsoftbus01.sys
Probably caused by : dtsoftbus01.sys ( dtsoftbus01+1324 )
Right, leave the Sonic CD/DVD driver for now. Remove Daemon tools first then we'll see if the issue continues. One thing at a time.

EDIT: Do you use the Sonic software? I believe it's a disc burning program. It's called Roxio Burn.
My System SpecsSystem Spec
22 Mar 2014   #18
ThomasDM

Windows 7 Professional 64bit
 
 

Ok, I uninstalled Daemon Tools and no, I do not burn any discs so I do not not use the Sonic CD/DVD driver (if that is its only function).
My System SpecsSystem Spec
22 Mar 2014   #19
Thedoctor44

 

Is Sonic/Roxio Burn installed on your PC?
EDIT: After removing Daemon Tools restart your PC and do what you normally do.
My System SpecsSystem Spec
22 Mar 2014   #20
ThomasDM

Windows 7 Professional 64bit
 
 

Those programs don't show up in Control Panel but when typed in the Search Bar several files/folders named Roxio Burn / Roxio Log Files / Secure Burn, ... and SONIC_SETUP.LOG pop up.
My System SpecsSystem Spec
Reply

 PC freeze, black screen and sound skipping at random




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
New PC, Random Black Screen Freeze under load, no dump file generated
Hi Everyone I have bought a new custom built desktop PC about 3 weeks ago and ever since purchase I have been freezes about once/twice per day, tried looking into it quite a bit but can't find the solution anywhere: When the crash happens the screen just suddenly blacks out, no prior warning...
BSOD Help and Support
Random BSOD, Freeze, or Black Screen Minutes After Startup
Hi All, First post here, but have visited often over the years to learn about various subjects. Lately, I've been frequenting the many helpful BSOD pages thanks to the problem that is the subject of this thread. I'm hoping you wizards can help me pinpoint the offending driver or hardware...
BSOD Help and Support
Random System Freeze, no BSOD - Black screen on Hard Reboot
Hello, For the last couple months my PC has been having an issue where the screen randomly freezes and the last sounds that were playing loop and then stop. This can happen while playing a game, be it Hearthstone, Batman Arkham City, any game. Can also happen when using any web based flash, like...
BSOD Help and Support
Windows screen flashes, random grey screen & random black screen
This is driving me crazy. Right after I boot my laptop, the screen flashes randomly. Also something is stealing focus from what I am working on to something else. Then it likes to suddenly go to a grey screen. I have to manually reboot. If that is not enough, it like to just reboot.
General Discussion
Random Crash, Freeze, Black Screen or BSOD shortly after startup.
This is a strange problem my desktop has had for a fairly long time. Usually, my computer will work fine, start up with no problems for several days in a row. And then..for reasons I don't know, it sometimes will start crashing. Usually the screen goes completely black and the computer completely...
BSOD Help and Support
BSOD (Black) with random freeze
Hi i've recently started to get random screen freezes. The screen goes black and freezes. I the have to restart the PC. I've just re-installed Win 7 Pro 32 bit but that hasn't cured it. Can anyone help? I've attached dumps if anyone can make any sense of them. Many Thanks Collin
BSOD Help and Support


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 19:43.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App