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Windows 7: PC freeze, black screen and sound skipping at random


20 Mar 2014   #1

Windows 7 Professional 64bit
 
 
PC freeze, black screen and sound skipping at random

Hello,

A few days ago I had this problem for the first time, my PC freezes (no buttons respond) and I get a black screen. If sound was playing at that moment, it skips continuously. The only thing I can do is powering off my pc and restart it again.

After restarting it says the pc didn't shut down cleanly and starts collecting meta-cache, I have the option to start Windows in safe or normal mode.

After that everything seems unchanged/normal until it freezes again (this is at random, it can be 20 minutes after / 1 hour after /...).

Prior to the first time I did not download/install anything (to my knowledge), nor did something happen to my pc (didn't let it drop, didn't spill anything on it, etc).

I followed the instructions on the "BSOD - Posting Instructions" to make this post.

Hopefully someone can help me with this.

Thank you.

Thomas D.M.




Attached Files
File Type: zip debug-THOMAS-HP-do_20_03_2014_190020,35.zip (1.87 MB, 1 views)
My System SpecsSystem Spec
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20 Mar 2014   #2

 

There are no dump files in your .zip folder. Can you please follow these instructions on how to configure dump files. Can you also disable automatic restart, just follow the tutorial and you will see a tick box saying "Automatically Restart" untick it.

Dump Files - Configure Windows to Create on BSOD

Can you then enable Driver Verifier by following these instructions as it will help determine if there are bad drivers installed.

Driver Verifier - Enable and Disable
My System SpecsSystem Spec
20 Mar 2014   #3

Windows 7 Professional 64bit
 
 

Ok, I did as Thedoctor44 said: I configured dump files to be created in Kernel memory dump form, disabled "Automatically Restart" and enabled the Driver Verifier as instructed by the thread.

Do I now wait until my pc freezes again and repeat the BSOD procedure?

Thanks for helping me anyway.

Thomas D.M.
My System SpecsSystem Spec
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21 Mar 2014   #4

 

Yes. Just do what you normally do.
My System SpecsSystem Spec
21 Mar 2014   #5

Windows 7 Professional 64bit
 
 

After I restarted the pc I couldn't start Windows normally and I got a blue screen saying "The IO Manager has detected a violation by a driver that is being identified." Technical information: 0x000000c9. After restarting again I had to choose between Startup Repair (recommended) or Start Up Windows Normally. When I choose the first option it says "Can not start Windows. This can be caused by recent hardware or software changes." Status: 0xc000000f. If I choose to start up normally I get the blue screen again. So basically I can't enter Windows anymore.

I really hope you have a good explanation for this, I'm typing this from my mother's laptop.
My System SpecsSystem Spec
21 Mar 2014   #6

 

Right, boot into Safe Mode. The go onto the Start menu and type "Verfier.exe" Then choose delete existing settings. It should work then.

Then boot normally and it should work.
My System SpecsSystem Spec
21 Mar 2014   #7

Windows 7 Professional 64bit
 
 

How do I boot in Safe Mode, I only have the previously stated 2 options.
My System SpecsSystem Spec
21 Mar 2014   #8

 

Press F8 when your PC starts to go into the advanced boot options.
My System SpecsSystem Spec
21 Mar 2014   #9

Windows 7 Professional 64bit
 
 

Ok, I managed to get into my Windows again in normal mode. First thing I noticed is that it runs noticably slower than normal. What do I do now?
My System SpecsSystem Spec
21 Mar 2014   #10

 

Well first thing is first, did Driver Verifier collect the crash dumps? They should be located in the minidump folder? the original problem hasn't been fixed.
My System SpecsSystem Spec
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 PC freeze, black screen and sound skipping at random




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