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Windows 7: "Attempt to reset display driver and recover from timeout" BSOD vaio

20 Mar 2014   #1
samgarlog

windows 7 home premium 64
 
 
"Attempt to reset display driver and recover from timeout" BSOD vaio

I'm experiencing BSID issues apparently due to graphic card.

Computer:vaio vgn-fw51mf laptop
system : windows 7 home premium 64 service pack 1.
graphic card:

The issues started with computer bugs when Alt-tabbing, but one day I got a "Attempt to reset display driver and recover from timeout" bluescreen and since then the only way to make the computer run properly is to disable the graphic card driver from the control pannel.

The bluescreen does not allways appear, but the screen frequently goes black just right after the windows screen, or sometimes windows starts but I immediately get continuous “Display driver stopped responding and has recovered” errors.

Initially I thought that it was a hard drive issue, as I've been running the computer several months with an almost full hard drive, but now that I freed some HD space (205 free GB out of 454 GB) the problem persist.

I tried to unistall my drivers and update them: any results. I hope not have a hardware issue!

Please, any help will be precious!
Thanks in advance

I attach the DM Log Collector file


My System SpecsSystem Spec
.
20 Mar 2014   #2
HarriePateman

Windows 7 Ultimate 64-bit
 
 

Hello welcome to SF.
Give me a few minuets and i will look into this for you.
My System SpecsSystem Spec
20 Mar 2014   #3
HarriePateman

Windows 7 Ultimate 64-bit
 
 

Your logs are not in English, please attach some English ones so i can read them
My System SpecsSystem Spec
.

20 Mar 2014   #4
Thedoctor44

 

0x116 bugcheck indicates an attempt to reset the display driver failed. It is caused 99% of the time by the graphics drivers.
I would update your graphics driver.

How-To Install AMD Catalyst? Drivers For A Windows® Based System

Code:
Probably caused by : atikmpag.sys
Code:
fffff880`03e9f000 fffff880`03efe000   atikmpag T (no symbols)           
    Loaded symbol image file: atikmpag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmpag.sys
    Image name: atikmpag.sys
    Timestamp:        Tue Apr 30 03:48:15 2013 (517F30EF)
    CheckSum:         000613E7
    ImageSize:        0005F000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
My System SpecsSystem Spec
20 Mar 2014   #5
samgarlog

windows 7 home premium 64
 
 

Quote   Quote: Originally Posted by Harribo2014 View Post
Your logs are not in English, please attach some English ones so i can read them
Sorry,

I've just switched Windows 7 Home Premium to english (vistalizator is needed for those interested) and here it is the english DM Log Collector file.

Thank ou so much for such a rapid response!
My System SpecsSystem Spec
20 Mar 2014   #6
samgarlog

windows 7 home premium 64
 
 

Quote   Quote: Originally Posted by Thedoctor44 View Post
0x116 bugcheck indicates an attempt to reset the display driver failed. It is caused 99% of the time by the graphics drivers.
I would update your graphics driver.

How-To Install AMD Catalyst? Drivers For A Windows® Based System

Code:
Probably caused by : atikmpag.sys
Code:
fffff880`03e9f000 fffff880`03efe000   atikmpag T (no symbols)           
    Loaded symbol image file: atikmpag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmpag.sys
    Image name: atikmpag.sys
    Timestamp:        Tue Apr 30 03:48:15 2013 (517F30EF)
    CheckSum:         000613E7
    ImageSize:        0005F000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Thanks so much,

I will try to install again the drivers using your link and I'll post the results as soon as possible

Again, thank you
My System SpecsSystem Spec
24 Mar 2014   #7
samgarlog

windows 7 home premium 64
 
 

Hello,

I've had a hard time in order to install the drivers. At first, catalyst returned me some install package failure messages.

I've tried to delete all traces from the old drivers both manually and using driver fussion, but catalyst falied to install the package. I've finally opted to to a custom intall and I selected to install only the drivers, andthat seeme to work. If I check the device manager, it seems that I've manage to have the latest drivers installed for my graphic card (Mobility Radeon HD 4650). The information that I get is:

driver version: 8.970.100.1100
digital signer: Microsoft Windows Hardware Compatibility Publisher
Driver Date: 29/04/2013
Driver Provider: Advanced Micro Devices, Inc.

In any case, after rebooting, the problem (and the blue screen) persisted. The only way of making the laptop run is to disable the installed driver.

Any ideas?

I've also foud what is maybe a clue: It seems that Windows fails to update two items: ATI drivers and Windows framework. I've attached the screenshots. Is it possible that this windows update problem is related to the BSOF problem?

Again, thank you for your help!


Quote   Quote: Originally Posted by Thedoctor44 View Post
0x116 bugcheck indicates an attempt to reset the display driver failed. It is caused 99% of the time by the graphics drivers.
I would update your graphics driver.

How-To Install AMD Catalyst? Drivers For A Windows® Based System

Code:
Probably caused by : atikmpag.sys
Code:
fffff880`03e9f000 fffff880`03efe000   atikmpag T (no symbols)           
    Loaded symbol image file: atikmpag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmpag.sys
    Image name: atikmpag.sys
    Timestamp:        Tue Apr 30 03:48:15 2013 (517F30EF)
    CheckSum:         000613E7
    ImageSize:        0005F000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
My System SpecsSystem Spec
24 Mar 2014   #8
samgarlog

windows 7 home premium 64
 
 

I've also uploaded a couple of photos of the black screen that frequently (yet not always) appears before the BSOD (that I've also uploaded). In case this may help...

Thank you
My System SpecsSystem Spec
24 Mar 2014   #9
Thedoctor44

 

That definitely looks like a failing GPU. Hmm, is the laptop under warranty?
My System SpecsSystem Spec
24 Mar 2014   #10
samgarlog

windows 7 home premium 64
 
 

No, it is not
Thanks for your interest!

... any other hypothesis are appretiated (yet I'm starting to make myself to the idea of having lost my graphic card)

Quote   Quote: Originally Posted by Thedoctor44 View Post
That definitely looks like a failing GPU. Hmm, is the laptop under warranty?
My System SpecsSystem Spec
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 "Attempt to reset display driver and recover from timeout" BSOD vaio




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