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Windows 7: BSOD with varying causes

20 Mar 2014   #1

Windows 7 X64
 
 
BSOD with varying causes

ntoskrnl.exe ntoskrnl.exe+71469 fffff800`03c02000 fffff800`041df000 0x005dd000 0x4a5bc600 7/13/2009 7:40:48 PM Microsoft® Windows® Operating System NT Kernel & System 6.1.7600.16385 (win7_rtm.090713-1255) Microsoft Corporation Z:\Windows\system32\ntoskrnl.exe


win32k.sys win32k.sys+22c9ed fffff960`000e0000 fffff960`003ef000 0x0030f000 0x4a5bc5e0 7/13/2009 7:40:16 PM Microsoft® Windows® Operating System Multi-User Win32 Driver 6.1.7600.16385 (win7_rtm.090713-1255) Microsoft Corporation Z:\Windows\system32\win32k.sys


At first it happened when I would click the minimized Google Chrome window to bring it back up. Now it happens randomly, or so it appears. I'm not new to computers and computer repair, but the circumstances appear vary from crash to crash. If anyone has any ideas, could you please share?

P.S. As a side not, to fix the BSOD on Chrome window, I rolled back my video drivers and it fixed that, yet it still appears to happen randomly.
Also, my sfc /scannow was clean and my drivers are all good and up to date except graphics drivers as the newest drivers for my GPU cause an issue.


My System SpecsSystem Spec
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20 Mar 2014   #2
Microsoft MVP

64-bit Windows 8.1 Enterprise
 
 

Hello Connor, and welcome to Seven Forums.

Please read the instructions here: Blue Screen of Death (BSOD) Posting Instructions, and post back with the needed information. One of our BSOD experts should be by later when able to further help.
My System SpecsSystem Spec
21 Mar 2014   #3

 

When you upload the dump files I will take a look.
But until you upload them there is not much we can do to help.
My System SpecsSystem Spec
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23 Mar 2014   #4

Windows 7 X64
 
 

Unfortunately it says Invalid File when i attempt to upload it.
My System SpecsSystem Spec
23 Mar 2014   #5
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Click on it ....



It will download the DM log collector. Right click on the application and run as administrator. It will generate a .zip file on your desktop. Upload the .zip.
My System SpecsSystem Spec
23 Mar 2014   #6

Windows 7 X64
 
 

Sorry, hadn't had time to read the posting instructions, got it now. Thanks for being patient with me.


Attached Files
File Type: zip CONNORGAMING-PC-Sun_03_23_2014_135238_35.zip (1.66 MB, 7 views)
My System SpecsSystem Spec
23 Mar 2014   #7

 

There's little useful information. Can you please enable driver verifier by following these instructions.

Driver Verifier - Enable and Disable
My System SpecsSystem Spec
23 Mar 2014   #8

Windows 7 X64
 
 

Quote   Quote: Originally Posted by Thedoctor44 View Post
There's little useful information. Can you please enable driver verifier by following these instructions.

Driver Verifier - Enable and Disable
crashed on start up, couldnt boot with verifier running. tried several times. "A problem has been detected and windows has been shut down to prevent damage to your computer."

"The IO manager has detected a violation by a driver that is being verified. The faulty driver that is being verified must be debugged and replaced with a working version."

how would i go about locating and fixing the faulty driver? i have all of the information that was displayed but im not sure if it's useful.
My System SpecsSystem Spec
24 Mar 2014   #9

 

Quote   Quote: Originally Posted by Connor1186 View Post
Quote   Quote: Originally Posted by Thedoctor44 View Post
There's little useful information. Can you please enable driver verifier by following these instructions.

Driver Verifier - Enable and Disable
crashed on start up, couldnt boot with verifier running. tried several times. "A problem has been detected and windows has been shut down to prevent damage to your computer."

"The IO manager has detected a violation by a driver that is being verified. The faulty driver that is being verified must be debugged and replaced with a working version."

how would i go about locating and fixing the faulty driver? i have all of the information that was displayed but im not sure if it's useful.
Can you boot into safe mode? If so upload the dump files and go to start, verifier.exe then delete all settings.
You will have to do a system restore from the advanced boot settings (F8). Then you'll have to go onto the start menu, type "msconfig". Then go onto boot and untick all startup programs that aren't your AV.

And yes, it is very useful, driver Verifer has located the driver that's crashing the system (hopefully), it should tell us in the .dmp files.
My System SpecsSystem Spec
24 Mar 2014   #10

Windows 7 X64
 
 

problem is, i was able to boot up right after by using "use last known good configuration." but no actual dump file was created, or its not where it should be. and as for msconfig, it is set up with selective boot, as it has been for the past year, and nothing starts except my graphics drivers, Microsoft, and Dropbox. but without a dump file how do i find out whihc one is having a problem?
My System SpecsSystem Spec
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 BSOD with varying causes




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