BSOD after power cut out, don't know error # but have dump files


  1. Posts : 2
    Windows 7 Home Premium 64bit
       #1

    BSOD after power cut out, don't know error # but have dump files


    So my power went off very briefly while I was on the computer. It turned back on itself to resume, but then got the blue screen of death and shut down a few seconds after start up. I tried restarting, completely shutting it down and starting it, but it keeps shutting down with BSOD maybe 30 seconds after it starts up. I am able to use the computer in safe mode with networking, which I'm on now. I will post the dump files.
      My Computer

  2.    #2

    Norton anti virus appears to be cuasing problems. Can you please uninstall it and replace it with Microsoft Security Essentials and Malwarebytes.

    Microsoft Security Essentials - Microsoft Windows

    Malwarebytes : Free Anti-Malware

    Go here to download the Norton 360 removal rool

    https://support.norton.com/sp/en/uk/...rProfile_en_us

    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck A, {0, 2, 1, fffff80002c83c3f}
    
    Unable to load image \SystemRoot\System32\Drivers\NISx64\1502000.026\SYMNETS.SYS, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for SYMNETS.SYS
    *** ERROR: Module load completed but symbols could not be loaded for SYMNETS.SYS
      My Computer


  3. Posts : 2
    Windows 7 Home Premium 64bit
    Thread Starter
       #3

    I just started working today


    After posting I'd gotten off after about 10 tries yesterday. Today I came back on and, to my surprise, it worked without a problem. Can I ask how you could tell whether Norton was the problem? I don't have the slightest idea of what to make out of the dump files.
      My Computer

  4.    #4

    The driver responsible was called SYMNETS.SYS which is the symentec system driver. If that is the cause of the BSOD then norton is.
    Here at Seven Forums we use a tool called Windbg. If you want to know how Windows works then I strongly recommend the book Windows Internals, part 2 actually covers some BSOD crash dump analysis.
    Anyway, if the problem is solved then please mark the thread as solved.
    Any more issues don't hesitate to post back. :)
      My Computer


 

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