BSOD on Shutdown Event Log = Kernel-Processor-Power. Event ID: 6


  1. Posts : 16
    Windows 7 Professional x64
       #1

    BSOD on Shutdown Event Log = Kernel-Processor-Power. Event ID: 6


    Hi all,

    I've just built an AcerPower F6 desktop to Win 7 Pro 32 every shutdown it shows BSOD and promptly restarts.

    Event log is showing me the following for a critical event at the same time the shutdown occurs (The date on the log is from a week ago but this happens every shutdown which is once every weekday):

    Log Name: System
    Source: Microsoft-Windows-Kernel-Processor-Power
    Date: 14/03/2014 13:19:19
    Event ID: 6
    Task Category: (6)
    Level: Error
    Keywords:
    User: SYSTEM
    Computer: CUR-ICT-01.LODGEFARM.LOCAL
    Description:
    Some processor performance power management features have been disabled due to a known firmware problem. Check with the computer manufacturer for updated firmware.
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name="Microsoft-Windows-Kernel-Processor-Power" Guid="{0F67E49F-FE51-4E9F-B490-6F2948CC6027}" />
    <EventID>6</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>6</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000000000000000</Keywords>
    <TimeCreated SystemTime="2014-03-14T13:19:19.519629700Z" />
    <EventRecordID>5118</EventRecordID>
    <Correlation />
    <Execution ProcessID="4" ThreadID="52" />
    <Channel>System</Channel>
    <Computer>CUR-ICT-01.LODGEFARM.LOCAL</Computer>
    <Security UserID="S-1-5-18" />
    </System>
    <EventData>
    </EventData>
    </Event>

    I've tried updating BIOS and chipset drivers but the latter are hard to come by legitimately due do the machines not supporting Vista/7 (even though the little sticker on the front says Vista compatible!)

    As per the instructions I have attached my COMPUTERNAME.xxxx.zip archive to this post.

    I have changed the Power Plan settings so that the Processor Performance Management settings for the System Cooling Policy are set to Passive.

    Other than the above its a clean machine bar a few basic programs that are installed via GPO.

    Thanks in advance for your help!

    M
      My Computer

  2.    #2

    Your NI Measurement Studio driver appears to be causing problems.

    Code:
    Probably caused by : NIPALK.sys
    It's outdated by 11 years, if you wish to keep the program I suggest you update the driver.

    Code:
    88a32000 88aab000   NIPALK   T (no symbols)           
        Loaded symbol image file: NIPALK.sys
        Image path: \SystemRoot\System32\Drivers\NIPALK.sys
        Image name: NIPALK.sys
        Timestamp:        Mon May 12 22:21:05 2003 (3EC01041)
        CheckSum:         0007ACFC
        ImageSize:        00079000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4


    Please remove it or update it from the following link.

    NI Measurement Studio - National Instruments

    EDIT, there is a fix you can download which prevents file corruption, if you can't find an updated driver then download this.

    http://digital.ni.com/public.nsf/web...C?OpenDocument
      My Computer


  3. Posts : 16
    Windows 7 Professional x64
    Thread Starter
       #3

    Bsod


    Thanks!

    I was sure that it would be in those logs somewhere, I took a peek but couldnt work out where to start. As a matter of curiosity, where was the line that said Probably caused by: NIPALK.sys in those files?

    I have a National Instruments installed on the PC which I will remove!

    I will report back next Wednesday when I next get a chance to try removing this program. And will let you know if this works. I have a whole suite of 30 machines to image and can hopefully do it without the BSOD issues!

    Many thanks again!
      My Computer

  4.    #4

    It was in the dump files. I used windbg to analyse dump files.
    If you have any more issues post back.
      My Computer


 

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