BSOD error 0x0000001e KMODE_EXCEPTION_NOT_HANDLED

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  1. Posts : 22
    Windows 7 Ultimate x64
    Thread Starter
       #31

    nope because i had to do a system restore to earlier today last dmp file is now time stamped 16:51
      My Computer

  2.    #32

    Hmm, what are you doing when it crashes?
      My Computer

  3.    #33

    Can you run a system file check please. To do so,
    Go onto Start
    Type cmd and right click it and choose "Run as administrator"
    Then in the command prompt type "sfc /scannow".
    Post the results.
      My Computer


  4. Posts : 22
    Windows 7 Ultimate x64
    Thread Starter
       #34

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Windows\system32>sfc /scannow

    Beginning system scan. This process will take some time.

    Beginning verification phase of system scan.
    Verification 100% complete.

    Windows Resource Protection did not find any integrity violations.

    C:\Windows\system32>
      My Computer

  5.    #35

    Use method 3 from this tutorial to change your startup programs. Untick as many unnecessary programs as possible. Then enable driver verifier again.

    Startup Programs - Change

    Also, when you choose what drivers to verify make sure you don't tick any drivers that are from "Microsoft Cooperation, Unknown or Macrovision".

    Driver Verifier - Enable and Disable
      My Computer


  6. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #36

    Hi general bean.

    Can you post a report following Windows Genuine and Activation Issue Posting Instructions ?
      My Computer


  7. Posts : 22
    Windows 7 Ultimate x64
    Thread Starter
       #37

    Code:
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    
    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-GJY49-VJBQ7-HYRR2
    Windows Product Key Hash: W5/6nm6F2UPXrCkY5xUhXb/+21g=
    Windows Product ID: 00426-OEM-8992662-00006
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010100.1.0.001
    ID: {A4AA2A34-0B5E-4899-A1B6-6E6B20EDDEFE}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.130828-1532
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A
    
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    
    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
    
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    
    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]
    
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{A4AA2A34-0B5E-4899-A1B6-6E6B20EDDEFE}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-HYRR2</PKey><PID>00426-OEM-8992662-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-4288046473-1832373172-3786103974</SID><SYSTEM><Manufacturer>MSI</Manufacturer><Model>MS-7681</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>V1.19</Version><SMBIOSVersion major="2" minor="7"/><Date>20120307000000.000000+000</Date></BIOS><HWID>E5003207018400FE</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>_ASUS_</OEMID><OEMTableID>Notebook</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
    
    Spsys.log Content: 0x80070002
    
    Licensing Data-->
    Software licensing service version: 6.1.7601.17514
    
    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00426-00178-926-600006-02-2057-7601.0000-2062013
    Installation ID: 016195053145233191559805171896409893772013921952179981
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: HYRR2
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 23/03/2014 18:22:30
    
    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: N/A
    HealthStatus: 0x0000000000000000
    Event Time Stamp: N/A
    ActiveX: Not Registered - 0x80040154
    Admin Service: Not Registered - 0x80040154
    HealthStatus Bitmask Output:
    
    
    HWID Data-->
    HWID Hash Current: LgAAAAEAAAABAAEAAQADAAAAAQABAAEAln1aleRzXk3QWpicipv+52SiRI4ucw==
    
    OEM Activation 1.0 Data-->
    N/A
    
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            ALASKA        A M I
      FACP            ALASKA        A M I
      HPET            ALASKA        A M I
      MCFG            ALASKA        A M I
      SSDT            AMICPU        PROC
      ASF!            INTEL          HCG
      SLIC            _ASUS_        Notebook
      My Computer


  8. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #38

    MSI Board, as per the data of the initial post:
    Code:
    BiosMajorRelease = 4
    BiosMinorRelease = 6
    BiosVendor = American Megatrends Inc.
    BiosVersion = V1.19
    BiosReleaseDate = 03/07/2012
    SystemManufacturer = MSI
    SystemProductName = MS-7681
    SystemFamily = To be filled by O.E.M.
    SystemVersion = 1.0/2.0
    SystemSKU = To be filled by O.E.M.
    BaseBoardManufacturer = MSI
    BaseBoardProduct = P67A-GD55 (MS-7681)
    BaseBoardVersion = 1.0/2.0
    The product key (OEM) matches with Acer/Gateway.
    Code:
    xxxxx-OEM-8992662-00006
    But OEM Activation data says ....
    Code:
    SLIC            _ASUS_        Notebook
    I see nothing ASUS other than the audio card.



    It is a counterfeit installation of windows 7. As per the forum rules we dont support with counterfeit installations. You reinstall using the genuine media, activate the installation using a legit key and then report back for any further BSOD.
      My Computer


 
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