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Windows 7: BSOD error 0x0000001e KMODE_EXCEPTION_NOT_HANDLED


21 Mar 2014   #1

Windows 7 Ultimate x64
 
 
BSOD error 0x0000001e KMODE_EXCEPTION_NOT_HANDLED

this happens at random times could be 3x a day or nothing for a few days iv attached the desktop pc zip file

if i need to give any more info just ask
im in no way a pc geek i just use it for games so i will prob need a walk through like a 4 year old to get this fixed

thanks in advance



Attached Files
File Type: zip DESKTOP-PC-21_03_2014_185219_86.zip (2.98 MB, 7 views)
My System SpecsSystem Spec
.

21 Mar 2014   #2

Windows 7 Ultimate x64
 
 
dump file

added files


Attached Files
File Type: txt minidump.txt (1.8 KB, 4 views)
My System SpecsSystem Spec
21 Mar 2014   #3

 

Hmm, you seem to have a problem with your Intel Processor.

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1E, {0, 0, 0, 0}

Probably caused by : intelppm.sys ( intelppm!C1Halt+2 )

Can you run an IntelBurnIn test to see if it is hardware related?

CPU - Stress Test Using IntelBurnTest
My System SpecsSystem Spec
.


21 Mar 2014   #4

 

Your added files are in .txt format. Can you add it in a .dmp format so I can analyse it.

After you have ran the IntelBurnIn test post the results.
If you failed the IntelBurnIn test don't continue.

If it passed then create a restore point. Then update your Intel Drivers from the link below.

System Restore Point - Create

Update your Intel Drivers here, use the Intel Driver Update Utility.

https://downloadcenter.intel.com/default.aspx

But you must create a restore point before as there is always a chance that it will not work and it might cause more problems, the restore point will allow you to revert back to that point before you updated the driver.
My System SpecsSystem Spec
21 Mar 2014   #5

Windows 7 Ultimate x64
 
 

.dmp file

when i try to attach the .dmp file i get the error msg "032114-6318-01.dmp:
Invalid File" in the attachment window
My System SpecsSystem Spec
21 Mar 2014   #6

 

The reason why is because you need to copy the dump files to somewhere like the desktop, then you need to right click on them and "send to compressed zip folder".
My System SpecsSystem Spec
21 Mar 2014   #7

Windows 7 Ultimate x64
 
 

lets try that again


Attached Files
File Type: rar 032114-6318-01.rar (20.6 KB, 1 views)
My System SpecsSystem Spec
21 Mar 2014   #8

 

This is the same error with the same cause. Did it BSOD on the IntelBurnIn test?
My System SpecsSystem Spec
21 Mar 2014   #9

Windows 7 Ultimate x64
 
 

ARK | Intel® Core? i7-2600K Processor (8M Cache, up to 3.80 GHz)
so when i goto this page under
package info then tcase it says 72.6°C is this the max safe temp for the cpu ?
My System SpecsSystem Spec
21 Mar 2014   #10

Windows 7 Ultimate x64
 
 

i used Intel® Processor Diagnostic Tool (64-bit) from https://downloadcenter.intel.com/con...&Dwnldid=19792

and this was the result


---------------------------
--- Testing Processor 1 ---
---------------------------


--- IPDT64 - rev 1.29.0.0.MP ---


--- Start Time: 03/22/2014 00:31:30---


--- Skipping Config ---


--- Reading CPU Manufacturer ---

Expected --> GenuineIntel
Detected --> GenuineIntel
Found --- Genuine Intel Processor ---

--- Temperature Test ---

Temperature Test Passed!!!


Temperature = 56 degrees C below maximum.


--- Reading Brand String ---

Detected Brand String:
Intel Core i7-2600K 3.40GHz

Brand String Test Passed!!!


--- Reading CPU Frequency ---

Expected CPU Frequency is --> 3.40


Detected CPU Frequency is --> 3.40639

CPU Frequency Test Passed!!!


--- FSB NOT Supported on this Processor ---


--- Running Base Clock test ---


Detected Base Clock --> 100
Base Clock test Pass ---
..QPI rate Test not supported..
..Skipping QPI rate Test..

Skipping QPI rate Test


--- Running Floating Point test ---


Million Floating Points per Second, MFLOPS --> 532.8
Floating Point Test Pass ---

--- Running Prime Number Generation Test ---


Operation Per Second--> 6.64579e+006
Prime Number Generation Test Pass ---

--- Reading Cache Size ---

- Detected L1 Data Cache Size --> 4 x 32
- Detected L1 Inst Cache Size --> 4 x 32

- Detected L2 Cache Size --> 1024
- Detected L3 Cache Size --> 8192


Cache Size Test Passed!!!


--- Determining MMX - SSE capabilities ---


--- CPU FEATURES DETECTION FOR ---
--- MMX SSE ---
MMX - MMX Supported --> Yes
SSE - SSE Supported --> Yes
SSE2 - SSE2 Supported --> Yes
SSE3 - SSE3 Supported --> Yes
SSSE3 - SSSE3 Supported --> Yes
SSE4.1 - SSE4.1 Supported --> Yes
SSE4.2 - SSE4.2 Supported --> Yes
--- MMX SSE - capabilities check complete ---

MMX Test Result --- PASS
SSE Test Result --- PASS
SSE2 Test Result --- PASS
SSE3 Test Result --- PASS
SSSE3 Test Result --- PASS
SSE4.1 Test Result --- PASS
SSE4.2 Test Result --- PASS
MMX SSE Testing Passed !!

--- Determining AVX AES PCLMULQDQ capabilities ---


--- CPU FEATURES DETECTION FOR ---
--- AVX/AES/PCLMULQDQ ---
AVX - Advanced Vector Extensions Supported --> Yes
AVX OS Support - AVX Operating System Supported --> Yes
AES - Advanced Encryption Standard Supported --> Yes
PCLMULQDQ - Polys Carry-Less Multiply Supported --> Yes
--- AVX AES PCLMULQDQ capabilities check complete ---

AVX Compare Test Result --- PASS
AES Test Result --- PASS
PCLMULQDQ Test Result --- PASS
AVX AES PCLMULQDQ Testing Passed !!

--- Reading Memory Size ---


Detected Memory Size is --> 8.00GB


--- Integrated Memory Controller Stress Test ---


--- Integrated Memory Controller Stress Test Pass!!! ---


Integrated Memory Controller Test Pass!!!


--- Platform Controller Hub Test Disabled ---


..
..Query 2..
..
--- Querying for Intel(R) Integrated Graphics Device (IGD) ---
..Did not detect Intel(R) Integrated Graphics Device (IGD).
..This could be that the test platform is using a discrete graphics card.
..To test IGD, verify that there is an onboard video connector,
..shutdown the test platform, remove the graphics card, and
..move video cable from graphics card to onboard video connector
..Skipping Intel(R) Integrated Graphics Device Presence Test..
..

--- CPU Load ---


--- Load Level = 8


CPU Load Passed!!!


--- Temperature Test ---

Temperature Test Passed!!!


Temperature = 36 degrees C below maximum.


--- Test End Time: 03/22/2014 00:35:30---
My System SpecsSystem Spec
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 BSOD error 0x0000001e KMODE_EXCEPTION_NOT_HANDLED




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