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Windows 7: Repeated power kernel event 41 crashes

21 Mar 2014   #1
DrTom

windows 7 x64
 
 
Repeated power kernel event 41 crashes

I've had 9 of these in the last couple of months, but they seem to be increasing in the last couple of weeks. I've created the zip file as instructed on this site - can anyone suggest how to fix this?


My System SpecsSystem Spec
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21 Mar 2014   #2
Thedoctor44

 

Your Intel WiFi 5100 driver appears to be causing problems

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck A, {0, 2, 0, fffff80002a0a477}

Unable to load image \SystemRoot\system32\DRIVERS\NETw5s64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for NETw5s64.sys
*** ERROR: Module load completed but symbols could not be loaded for NETw5s64.sys
Probably caused by : NETw5s64.sys ( NETw5s64+b76b )
Code:
fffff880`0580c000 fffff880`05eb9000   NETw5s64 T (no symbols)           
    Loaded symbol image file: NETw5s64.sys
    Image path: \SystemRoot\system32\DRIVERS\NETw5s64.sys
    Image name: NETw5s64.sys
    Timestamp:        Tue Sep 15 20:40:39 2009 (4AAFEDB7)
    CheckSum:         006A6E93
    ImageSize:        006AD000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Please create a system restore point before changing the drivers. Follow these instructions.

System Restore Point - Create

Uninstall the previous driver from the control panel.

Go here to download the updated version of the Intel WiFi Link driver. Download the Wireless_15.3.1_Ds64

https://downloadcenter.intel.com/Det...0+AGN&lang=eng
My System SpecsSystem Spec
21 Mar 2014   #3
DrTom

windows 7 x64
 
 

Gosh I was having problems with that driver before too! I will update the driver and see if that fixes the problem. Thanks so much for your help.
My System SpecsSystem Spec
.

21 Mar 2014   #4
Thedoctor44

 

Make sure you create a restore point, I don't want any guilt due to making your system even worse by getting you to install the wrong driver.
My System SpecsSystem Spec
26 Mar 2014   #5
DrTom

windows 7 x64
 
 

I updated that driver, but the problem happened again today. Can anyone tell me if this driver is still causing a problem? thanks!
My System SpecsSystem Spec
27 Mar 2014   #6
Thedoctor44

 

There are no new dump files. Please upload the new dump files. These are dated from 2013.
My System SpecsSystem Spec
14 May 2014   #7
DrTom

windows 7 x64
 
 

Sorry for the delay in replying, I did not see that anyone had responded. Anyhow, I am still having this problem even after updating the driver suggested above. I've used the DM Log Collector to regather the files and have attached them here. Thanks in advance for any help!
My System SpecsSystem Spec
14 May 2014   #8
Thedoctor44

 

The latest dump files still show your driver has the timestamp of 2009.
You can try updating it via device manager.
My System SpecsSystem Spec
14 May 2014   #9
DrTom

windows 7 x64
 
 

Thanks Thedoctor44. I had updated to the driver you suggested earlier in the thread, but was having the same problem so I reverted to this older driver (which I thought had been working before). I will try updating in device manager and see if the problem continues.
My System SpecsSystem Spec
29 May 2014   #10
DrTom

windows 7 x64
 
 

OK so I've updated the driver using Device Manager, and had the crash again. Can anyone tell me if NETw5s64.sys is still causing this problem? Also, can anyone tell me how to view the "Bugcheck Analysis"? It might be easier for everyone if I knew how to view it myself, instead of having to ask here (haha).

Thanks!!!
My System SpecsSystem Spec
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 Repeated power kernel event 41 crashes




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