various BSODs, not much of a pattern

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  1. Posts : 8
    Windows 7 64 bit
       #1

    various BSODs, not much of a pattern


    Hi, I have problems with BSODs on my PC, including page_fault_in_nonpaged_area, driver_irql_not_less_or_equal, system_service_exception, system_thread_exception_not_handled. They seem to be somewhat random except *maybe* occurring more often during gaming (although that might just be me noticing it more then). A month or two ago I assumed it was a hard drive going bad, so I replaced that - didn't fix it, migrated my system to a new SSD - didn't fix it. Memtest86 as of approx one month ago came up good with 8 passes. This is an incomplete list of the past months BSODs due to the hard drive moving and windows reinstalling but I think I waited long enough to give a decent sample.
    Thanks lots for your help.
    Last edited by impjuju; 22 Mar 2014 at 03:32.
      My Computer

  2.    #2

    Before you do any of the following can I please ask that you create a restore point be fore altering drivers. Follow these instructions.

    System Restore Point - Create

    Your Realtek Family PCI-E Gigabit Ethernet NIC appears to be causing problems. It is fairly up to date but can you update it to a newer version.

    Realtek

    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck A, {ffff9a800d97e280, 2, 0, fffff80002c94c40}
    
    Unable to load image Rt64win7.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for Rt64win7.sys
    *** ERROR: Module load completed but symbols could not be loaded for Rt64win7.sys
    Probably caused by : Rt64win7.sys ( Rt64win7+17a02 )
    Code:
    fffff880`06ebd000 fffff880`06f98000   Rt64win7 T (no symbols)           
        Loaded symbol image file: Rt64win7.sys
        Image path: Rt64win7.sys
        Image name: Rt64win7.sys
        Timestamp:        Wed Dec 18 03:21:42 2013 (52B114C6)
        CheckSum:         000DCE9A
        ImageSize:        000DB000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Your Ventrilo software also appears to be causing problems. Can you please update it here.

    Ventrilo - Download

    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 1000007E, {ffffffffc0000005, fffff80002cdf981, fffff8800af91998, fffff8800af911f0}
    
    Unable to load image vrtaucbl.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for vrtaucbl.sys
    *** ERROR: Module load completed but symbols could not be loaded for vrtaucbl.sys
    Probably caused by : vrtaucbl.sys ( vrtaucbl+9675 )
    Code:
    fffff880`0450a000 fffff880`0451e080   vrtaucbl T (no symbols)           
        Loaded symbol image file: vrtaucbl.sys
        Image path: vrtaucbl.sys
        Image name: vrtaucbl.sys
        Timestamp:        Sun Apr 01 10:08:53 2012 (4F781B25)
        CheckSum:         000252B0
        ImageSize:        00014080
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    You are getting memory corruption, however the bugcheck is 0xD1 which indicates a driver is responsible. I would like you to run a memtest86 scan anyway.

    Please run it here following these instructions.

    RAM - Test with Memtest86+

    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck D1, {a870f28, 2, 0, fffff88001866dfc}
    
    Probably caused by : memory_corruption
    
    Followup: memory_corruption
    Code:
    STACK_TEXT:  
    fffff880`009af3c8 fffff800`02cd4169 : 00000000`0000000a 00000000`0a870f28 00000000`00000002 00000000`00000000 : nt!KeBugCheckEx
    fffff880`009af3d0 fffff800`02cd2de0 : fffffa80`0fb697f0 fffff880`0185a884 fffffa80`0dfa3010 fffffa80`0deee7a0 : nt!KiBugCheckDispatch+0x69
    fffff880`009af510 fffff880`01866dfc : fffffa80`0cdc5820 00000000`00000002 fffffa80`0cef2000 fffff880`00000003 : nt!KiPageFault+0x260
    fffff880`009af6a0 fffff880`0185aefb : fffffa80`0cef2000 fffffa80`0cdc5820 fffffa80`0cef9490 00000000`00000000 : tcpip!TcpValidateReceive+0xac
    fffff880`009af730 fffff880`0185aa8a : 00000000`00000000 fffff880`0196d9a0 fffff880`009af8f0 fffffa80`0cef2140 : tcpip!IppDeliverListToProtocol+0x7b
    fffff880`009af7f0 fffff880`0185a089 : 00000000`00000000 00000000`00000000 fffff880`009af8a0 fffff880`009af8e0 : tcpip!IppProcessDeliverList+0x5a
    fffff880`009af890 fffff880`01857d2f : 00000000`d8baf280 fffff880`0196d9a0 fffff880`0196d9a0 00000000`00000000 : tcpip!IppReceiveHeaderBatch+0x23a
    fffff880`009af970 fffff880`01857302 : fffffa80`0dfa78b0 00000000`00000000 fffffa80`0dfa3001 fffff800`00000001 : tcpip!IpFlcReceivePackets+0x64f
    fffff880`009afb70 fffff880`0185672a : fffffa80`0dfa3010 fffff880`009afca0 fffffa80`0dfa3010 fffff880`016a0000 : tcpip!FlpReceiveNonPreValidatedNetBufferListChain+0x2b2
    fffff880`009afc50 fffff800`02ce0878 : fffffa80`0deee670 00000000`00004800 fffffa80`0f4b5060 00000000`00000000 : tcpip!FlReceiveNetBufferListChainCalloutRoutine+0xda
    fffff880`009afca0 fffff880`01856e22 : fffff880`01856650 00000000`00000000 00000000`00000002 00000000`00000000 : nt!KeExpandKernelStackAndCalloutEx+0xd8
    fffff880`009afd80 fffff880`0175f0eb : fffffa80`0dfa5010 00000000`00000000 fffffa80`0dab71a0 00000000`00000000 : tcpip!FlReceiveNetBufferListChain+0xb2
    fffff880`009afdf0 fffff880`01728ad6 : fffff880`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : ndis!ndisMIndicateNetBufferListsToOpen+0xdb
    fffff880`009afe60 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : ndis!ndisMDispatchReceiveNetBufferLists+0x1d6
    TCPIP is a set of communications protocols that is used for the internet.. Windows couldn't identify the driver so it pointed to this. I think it is the Realtek driver that is at fault.

    If that fails can you try stress testing your graphics card as you do have a couple of system service exception bugchecks which from my experience are graphics related and your graphics driver is up to date.

    Video Card - Stress Test with Furmark

    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    SYSTEM_SERVICE_EXCEPTION (3b)
    An exception happened while executing a system service routine.
    Arguments:
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff80002c8da03, Address of the instruction which caused the bugcheck
    Arg3: fffff8800dc42020, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    Code:
    fffff880`04805000 fffff880`053fe000   nvlddmkm   (deferred)             
        Image path: nvlddmkm.sys
        Image name: nvlddmkm.sys
        Timestamp:        Sat Feb 08 15:48:31 2014 (52F651CF)
        CheckSum:         00BC7EE8
        ImageSize:        00BF9000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    There is a newer graphics driver version which you could download as well. Go to this website to update it.

    www.geforce.co.uk/drivers
      My Computer

  3.    #3

    If you get any more crashes please upload the dump files.
      My Computer


  4. Posts : 8
    Windows 7 64 bit
    Thread Starter
       #4

    hi! thank you so much. I updated ventrilo and realtek ethernet drivers, nvidia said my graphics card drivers were up to date using the program at the link you provided. furmark ran OK, temperature evening out at 84c with no artifacts plus 5 minutes to make sure. i'm going to run memtest again tonight when i sleep. weirdly enough, i had a bsod after updating everything but it didn't provide a minidump - it's not in the windows/minidump folder, the most recent one is 3/18 which i know for a fact is not the most recent one. i don't know why they're not there, or if they might be somewhere else, sorry. any ideas? it was a driver_irql_not_less_or_equal, by the way. edit to add: it might be worth noting this happened while playing a game (the sims 3) i'm not sure if i just notice it more when i'm playing games or what but it seems like it MIGHT be triggered by them.
      My Computer

  5.    #5

    I've encountered problems before where windows just doesn't want to create a dump file even though it's configured to.
    That definitely sounds like a graphics driver issue. Can you please follow these instructions on uninstalling the graphics driver.

    Uninstall Device and Device Driver

    Then can you install the 314.22 version, then choose custom install, then untick all boxes except for Graphics Driver.

    Post the results.
      My Computer


  6. Posts : 8
    Windows 7 64 bit
    Thread Starter
       #6

    let memtest86 run for 7 passes, no errors.
    version 314.22 doesn't support gtx 700 series, so i tried the oldest version available through the site (327.23) with only the graphics driver.
    got a system_service_exception just now. no minidump file made. managed to catch win32k.sys on the screen before it rebooted.
      My Computer

  7.    #7

    Please configure the dump files if you haven't already.

    Dump Files - Configure Windows to Create on BSOD

    Can you then please enable driver verifier by following these instructions.

    Driver Verifier - Enable and Disable

    Before enable DV can you go onto start,
    Type msconfig
    Then go onto boot
    Then untick all the programs except for your AV

    Then enable DV
      My Computer


  8. Posts : 8
    Windows 7 64 bit
    Thread Starter
       #8

    Well, that worked in producing a minidump at least. The blue screen came on the Starting Windows screen, didn't even get to logon and was in an infinite loop there for a while. Hope this is of some use!
      My Computer

  9.    #9

    I'm at college at the moment but I'll look tonight.
      My Computer

  10.    #10

    I'm struggling to find a reliable website for the driver that causing the problem. The driver is for the Logitech camera you have. Can you unplug the camera to see if the BSOD persists?

    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck C9, {6, 103, fffff9800a8b88b0, 0}
    
    Unable to load image lv302a64.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for lv302a64.sys
    *** ERROR: Module load completed but symbols could not be loaded for lv302a64.sys
    Probably caused by : lv302a64.sys ( lv302a64+15e1 )
    
    Followup: MachineOwner
    ---------
    
    1: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    DRIVER_VERIFIER_IOMANAGER_VIOLATION (c9)
    The IO manager has caught a misbehaving driver.
    Arguments:
    Arg1: 0000000000000006, IRP passed to IoCompleteRequest contains invalid status
    Arg2: 0000000000000103, the status
    Arg3: fffff9800a8b88b0, the IRP
    Arg4: 0000000000000000
    Code:
    fffff880`09ead000 fffff880`09eaf380   lv302a64 T (no symbols)           
        Loaded symbol image file: lv302a64.sys
        Image path: lv302a64.sys
        Image name: lv302a64.sys
        Timestamp:        Sat Jul 26 16:06:31 2008 (488B3D77)
        CheckSum:         0000B638
        ImageSize:        00002380
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Last edited by Thedoctor44; 25 Mar 2014 at 18:06. Reason: Spelling and grammar
      My Computer


 
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