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Windows 7: BSOD at random, error 0x000000fe (dmp files attached)

23 Mar 2014   #1
Jake87

Windows 7 Ultimate x64
 
 
BSOD at random, error 0x000000fe (dmp files attached)

Hi there, I've been having trouble with my wife's PC for some time now. There were several BSOD's happening at random, each with different error codes. I searched the forums and I think I've eliminated a few of them, however there is one (0x000000fe) that still won't go away. The BSOD comes randomly although I think the PC is more prone to crash when streaming online video. I enabled Windows to save dump files about 10 days ago, and since then there have been 3 crashes.

Attached are the dump files from the last 3 crashes.

Any help would be greatly appreciated.


My System SpecsSystem Spec
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23 Mar 2014   #2
HarriePateman

Windows 7 Ultimate 64-bit
 
 

Update these drivers!
usbhub.sys
wanarp.sys
My System SpecsSystem Spec
23 Mar 2014   #3
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Hi Jake87.

Can you provide some more info?

Upload your MSINFO32.nfo file.
  1. Click on the start button
  2. Type "msinfo32" (without quotes) in the search bar of the start menu, click the resulting link. It will open the System Information window.
  3. File>Save. In the "File Name" filed, put "MSINFO32" (without Quote), give the save location to desktop, and click the "save" button.
  4. Give the time for processing, it will save a .nfo file on your desktop.
  5. Zip it, and upload it following the instruction.
Upload the list of all the third party drivers Using NirSoft DriverView :
  • Download and execute Driverview
  • View > Hide Microsoft Drivers
  • Edit > Select all
  • File > Save Selected Items
  • In the Save dialog, Set the path to desktop, Put "Driverview" in the name field, and save.
  • Zip the .txt file and upload it.
Those will be helpful to look at what is doing on with the USB devices/drivers.
___________________________________________
Code:
BugCheck FE, {8, 6, 5, fffffa8007e3c7a0} 

Probably caused by : usbhub.sys ( usbhub!UsbhHubProcessChangeWorker+ec )

Followup: MachineOwner
---------
My System SpecsSystem Spec
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23 Mar 2014   #4
Jake87

Windows 7 Ultimate x64
 
 

Harribo - I can see those 2 drivers in my system, but I don't know how to update them.

ARC - I've followed your instructions and attached both files.
My System SpecsSystem Spec
23 Mar 2014   #5
Thedoctor44

 

Quote   Quote: Originally Posted by Harribo2014 View Post
Update these drivers!
usbhub.sys
wanarp.sys
You shouldn't download any fixes or updates for those system files unless they're from windows update.
The reason being, those are critical windows operating system files and should never be directly altered, doing so can create high instability issues and even cease your operating to function at all. They are not the direct cause unless Windows has been damaged by not being installed correctly or a virus has damaged the files, generally it is a 3rd party driver that is at fault but windows can't identify. If one of those system files is the direct cause then you should perform a repair of windows from the installation disc. DO NOT download these files again from any websites.
My System SpecsSystem Spec
24 Mar 2014   #6
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Daemon Tools, Alcohol 120% and Power Archiver Pro uses SCSI Pass Through Direct (SPTD), which is a well known BSOD causer. Uninstall Daemon Tools at first. Then download SPTD standalone installer from Disk-Tools.com, and execute the downloaded file as guided below :
  • Double click to open it.
  • Click this button only:
  • If it is grayed out, as in the picture, there is no more SPTD in your system, and you just close the window.
Disable Broadcom Bluetooth USB AMP Filter for Windows Vista, C:\Windows\system32\DRIVERS\btwampfl.sys.

Better disable Bluethooth in General.

Download and install Intel® PROSet/Wireless Software and Drivers for Windows 7, which is for your Intel® Centrino® Wireless-N 1000.

And, Disable USB Selective Suspend too.
USB Selective Suspend - Turn On or Off

Let us know the results.
My System SpecsSystem Spec
24 Mar 2014   #7
Jake87

Windows 7 Ultimate x64
 
 

Thanks ARC.

I uninstalled Daemon Tools. The link you posted had a version I could download, is that a modified version, which doesn't cause BSOD? If not, I could probably live without that program. I downloaded and opened the SPTD program, but the Uninstall button was grayed out so I exited.

I use Bluetooth often so I can't disable it completely, I did check the driver and found that it was out of date, so I updated it.

How do I disable "Broadcom Bluetooth USB AMP Filter"?

I downloaded and installed the Intel driver. I had to update that driver in the past when the wifi radio stopped working randomly -- at that time I downloaded and installed the 15.8.0 version, which Device Manager recognized as "up to date". Hopefully the new version 16.7.0 has a positive effect.

I also disabled USB Selective Suspend.
My System SpecsSystem Spec
25 Mar 2014   #8
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

There is no modified version of Daemon Tools, and all the disc image emaluator are equally problematic. For handling the disc images, I would suggest you to use 7-zip, which can extract all the disc image formats and does the basic job by this way.

As you dont want to disable Bluetooth, keep it active and observe how the situation goes.
My System SpecsSystem Spec
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 BSOD at random, error 0x000000fe (dmp files attached)




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