BSOD while playing Steam & Netflix, BCCode: F4 & 7A

NJohnston0912 · 24 Mar 2014

I built my computer about 2 months ago. A couple times a week I'll BSOD while playing games on Steam. Many of these times I will be streaming Netflix simultaneously.

Specs:

CPU: Intel Core i5-4670K 3.4GHz Quad-Core Processor
CPU Cooler: Cooler Master Hyper 212 EVO 82.9 CFM Sleeve Bearing CPU Cooler
Motherboard: MSI Z87-G43 ATX LGA1150 Motherboard
Memory: Corsair Vengeance 8GB (2 x 4GB) DDR3-1600 Memory
Storage: Samsung 840 EVO 250GB 2.5" Solid State Disk
Storage: Western Digital Caviar Black 1TB 3.5" 7200RPM Internal Hard Drive
Video Card: Gigabyte GeForce GTX 770 4GB Video Card
Case: Corsair 200R ATX Mid Tower Case
Power Supply: Corsair Enthusiast 750W 80+ Bronze Certified Semi-Modular ATX Power Supply
Operating System: Microsoft Windows 7 Home Premium SP1 (OEM) (64-bit)
Keyboard: Logitech MK320 Wireless Standard Keyboard w/Optical Mouse
Wireless Network Adapter: Linksys AE2500

Worth noting:

The BCCodes I'm getting from the system crash report are F4 and 7A

Every time the system BSOD and restarts, the wireless card will not work until it is unplugged and and plugged back in

Disk drives, Display adapters, Processors, Sound/video game controllers, and USB controller drivers are up to date

Within Network adapters, while attempting to update "Microsoft Virtual WiFi Miniport Adapter" driver, Windows Security warms me it cannot verify the publisher's digital license. I have not proceeded

Virus, Spyware, Malware protection: Windows Security Essentials, Spybot S&D, Malwarebytes, SuperAntiSpyware, Hitman Pro 3

Any advice would be awesome.

Thanks,

--
Nate

Arc · 24 Mar 2014

A stop 0xF4 is usually a storage related issue. But usually the crash dump does not contain any more information.

Code:

BugCheck F4, {3, fffffa8008b15b30, fffffa8008b15e10, fffff800033837b0}

----- ETW minidump data unavailable-----
Probably caused by : wininit.exe

Followup: MachineOwner
---------

The stop 0x7A makes it clear that it is a storage related issue.

Code:

KERNEL_DATA_INPAGE_ERROR (7a)
The requested page of kernel data could not be read in.  Typically caused by
a bad block in the paging file or disk controller error. Also see
KERNEL_STACK_INPAGE_ERROR.
If the error status is 0xC000000E, 0xC000009C, 0xC000009D or 0xC0000185,
it means the disk subsystem has experienced a failure.
If the error status is 0xC000009A, then it means the request failed because
a filesystem failed to make forward progress.
Arguments:
Arg1: fffff6fc40006db8, lock type that was held (value 1,2,3, or PTE address)
Arg2: ffffffffc000000e, error status (normally i/o status code)
Arg3: 000000008fb35860, current process (virtual address for lock type 3, or PTE)
Arg4: fffff88000db7cd0, virtual address that could not be in-paged (or PTE contents if arg1 is a PTE address)

Debugging Details:
------------------


ERROR_CODE: (NTSTATUS) 0xc000000e - A device which does not exist was specified.

DISK_HARDWARE_ERROR: There was error with disk hardware

BUGCHECK_STR:  0x7a_c000000e

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  CODE_CORRUPTION

PROCESS_NAME:  System

CURRENT_IRQL:  0

ANALYSIS_VERSION: 6.3.9600.16384 (debuggers(dbg).130821-1623) amd64fre

Make it sure that the SSD is running with the up to date firmware.
How to Upgrade Samsung SSD Firmware | StorageReview.com - Storage Reviews

Post a screenshot of both your SSD and HDD using CrystalDiskInfo - Software - Crystal Dew World

Reseat the sata and power.

Change the SATA cables, and apply it to another port on the motherboard.

Let us know the situation.

NJohnston0912 · 24 Mar 2014

Thanks for taking the time to help me out.

Below are my results (red) based off your instructions:

"Make it sure that the SSD is running with the up to date firmware."
Performed firmware check on my SSD using Samsung Magician. Firmware is up-to-date (attached).

"Post a screenshot of both your SSD and HDD using CrystalDiskInfo - Software - Crystal Dew World"
Attached.

"Reseat the sata and power."
Wasn't completely clear on this, because I only have two SATA inputs on my Motherboard. I guess I could unplug my magnetic drive and plug my SSD into that slot. Also, you mentioned replacing the cables. At the moment I do not have any spares. If this is a critical step let me know how I can move forward with the SATA slots and I'll get a hold of some more cables.

Additional comments:
After downloading CrystalDiskInfo, "Conduit" took over my internet browser. This is the 3rd time I've caught this. My understanding is that it comes bundled with a lot of freeware. Other than examining the install package, is there another way to guard from this? That being said, I went ahead and ran the following:
- Malwarebytes (log attached)
- Hitman Pro (log attached)
- SuperAntiSpyware (log attached)

Between these tools and going through Chrome settings, I believe its gone.

Anyways, please have a look at the attached files and let me know how I should move forward.

Thanks again,

--
Nate

Arc · 25 Mar 2014

Replacing cables etc should be a critical job here, because your BSOD says ....

Code:

A device which does not exist was specified.

Often improper connectivity causes such a thing.