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Windows 7: BSOD when inserting USB 3.0 drive

25 Mar 2014   #1
pharaohstar

Windows 7 Home Premium 64 bit
 
 
BSOD when inserting USB 3.0 drive

Hello All,

I just got a USB 3.0 drive and when i insert it into my only USB 3.0 USB port i get BSOD physical mem dump. Here are the crash details.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 1000007e
BCP1: FFFFFFFFC0000005
BCP2: FFFFF880075942DD
BCP3: FFFFF88008D91468
BCP4: FFFFF88008D90CC0
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1


If anyone can share some insight that would be great.

PS. It works fine when inserting into normal USB port.

Thanks.


My System SpecsSystem Spec
.
25 Mar 2014   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Hi pharaohstar.

Yes, the BSOD is caused by Renesas Electronics USB 3.0 Host Controller Driver (Version 3.0)
(c:\windows\system32\drivers\rusb3xhc.sys)
Code:
BugCheck 1000007E, {ffffffffc0000005, fffff880075942dd, fffff88008d91468, fffff88008d90cc0}

Probably caused by : rusb3xhc.sys ( rusb3xhc+1c2dd )

Followup: MachineOwner
---------
And it is old.
Code:
fffff880`07578000 fffff880`075b3000   rusb3xhc T (no symbols)           
    Loaded symbol image file: rusb3xhc.sys
    Image path: \SystemRoot\system32\DRIVERS\rusb3xhc.sys
    Image name: rusb3xhc.sys
    Timestamp:        Thu Sep 15 06:45:00 2011 (4E715194)
    CheckSum:         00043445
    ImageSize:        0003B000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
You may search for updates in Drivers & Downloads | Dell US

Let us know the result.
My System SpecsSystem Spec
25 Mar 2014   #3
pharaohstar

Windows 7 Home Premium 64 bit
 
 

Thank you very much. New drivers work perfectly!
My System SpecsSystem Spec
.

25 Mar 2014   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Very quick!

Good news, indeed.
My System SpecsSystem Spec
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 BSOD when inserting USB 3.0 drive




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