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Windows 7: random BSOD, usually while playing, error 0x0000001e

26 Mar 2014   #1
bohemianmage

Windows 7 Professional x64
 
 
random BSOD, usually while playing, error 0x0000001e

Hello there, good evening! I've had quite recently this BSOD related apparently to one of my drivers... Yet I don't know which nor how to find the problem in the minidump, therefore I recur to you guys

Hoping for a solution or aid in finding it! Thanks in advance

P.D. I've attached all the necessary files as requested


My System SpecsSystem Spec
.
26 Mar 2014   #2
Thedoctor44

 

The cause seems to be from your Intel Rapid Storage Technology.
Please create a restore point before changing drivers as I don't want the risk of making your problems worse.
Please update it from the following website.

https://downloadcenter.intel.com/Det...adType=Drivers

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1E, {0, 0, 0, 0}

*** WARNING: Unable to verify timestamp for iaStorA.sys
*** ERROR: Module load completed but symbols could not be loaded for iaStorA.sys
Probably caused by : storport.sys ( storport!StorPortNotification+22 )

Followup: MachineOwner
Code:
storport!StorPortNotification+0x22:
fffff880`0176e0d2 488b18          mov     rbx,qword ptr [rax] ds:38a0:0073da65`0073da65=????????????????
Resetting default scope
Code:
STACK_TEXT:  
fffff880`038b08e8 fffff800`0327e5be : 00000000`00000001 fffffa80`1a034000 fffff880`038b1060 fffff800`032b1a90 : nt!KeBugCheck
fffff880`038b08f0 fffff800`032b175d : fffff800`03495380 fffff800`033d2260 fffff800`03211000 fffff880`038b1808 : nt!KiKernelCalloutExceptionHandler+0xe
fffff880`038b0920 fffff800`032b0535 : fffff800`033d6038 fffff880`038b0998 fffff880`038b1808 fffff800`03211000 : nt!RtlpExecuteHandlerForException+0xd
fffff880`038b0950 fffff800`032c14c1 : fffff880`038b1808 fffff880`038b1060 fffff880`00000000 fffffa80`19d9a240 : nt!RtlDispatchException+0x415
fffff880`038b1030 fffff800`03286242 : fffff880`038b1808 00000000`00000000 fffff880`038b18b0 00000000`00000000 : nt!KiDispatchException+0x135
fffff880`038b16d0 fffff800`03284b4a : 00000000`00000001 fffffa80`23740e00 fffffa80`2c13a800 00000000`00000030 : nt!KiExceptionDispatch+0xc2
fffff880`038b18b0 fffff880`0176e0d2 : fffffa80`19db3943 fffff880`0114c0de 00000000`00000000 fffffa80`19d9a240 : nt!KiGeneralProtectionFault+0x10a
fffff880`038b1a40 fffff880`0114aaa8 : fffffa80`19cfde40 fffffa80`34bec000 00000000`00000002 00000000`00000000 : storport!StorPortNotification+0x22
fffff880`038b1ac0 fffffa80`19cfde40 : fffffa80`34bec000 00000000`00000002 00000000`00000000 fffff880`038b1b38 : iaStorA+0x63aa8
fffff880`038b1ac8 fffffa80`34bec000 : 00000000`00000002 00000000`00000000 fffff880`038b1b38 00000000`00000002 : 0xfffffa80`19cfde40
fffff880`038b1ad0 00000000`00000002 : 00000000`00000000 fffff880`038b1b38 00000000`00000002 00000000`00000000 : 0xfffffa80`34bec000
fffff880`038b1ad8 00000000`00000000 : fffff880`038b1b38 00000000`00000002 00000000`00000000 fffff880`01151bec : 0x2
Code:
fffff880`010e7000 fffff880`0176d000   iaStorA  T (no symbols)           
    Loaded symbol image file: iaStorA.sys
    Image path: \SystemRoot\system32\DRIVERS\iaStorA.sys
    Image name: iaStorA.sys
    Timestamp:        Tue Aug 07 16:43:10 2012 (5021378E)
    CheckSum:         0008E07D
    ImageSize:        00686000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Your Intel Rapid Storage Technology Driver is really outdated.

Post the results.
My System SpecsSystem Spec
26 Mar 2014   #3
bohemianmage

Windows 7 Professional x64
 
 

Aiight, I proceeded to update the intel RST drivers... They are now on the latest version, tho IRST isn't working anymore... Can't really say if it matters to me or not... Any advice? Now I'll just have to wait and see if the BSOD stops now!

Thanks again for your support, I have another question tho... How do you determine from the logs what is wrong... Are all the hex codes in a certain order/pattern which helps or...? And what do you use to open the minidump file?
My System SpecsSystem Spec
.

27 Mar 2014   #4
Thedoctor44

 

What do you mean by they aren't working anymore?
we use Windbg to analyse dump files. There are different parts to the dump files that contain all sorts of information. It depends on the problem.
If you have anymore BSODs post back.
My System SpecsSystem Spec
27 Mar 2014   #5
bohemianmage

Windows 7 Professional x64
 
 

I'm attaching an image with the ss of the "problem", upper part is the tray icon and the below one is the error I get when attempting to open it.

I haven't tried to re-install it since I'm trying to replicate the situations that brought the BSOD (Apparently it may be solved with the new problem).

Thanks for all your help again! I'll get into the debugging tools and learn a bit of this, will come back again if the BSOD comes back
My System SpecsSystem Spec
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 random BSOD, usually while playing, error 0x0000001e




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