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Windows 7: BSOD at startup and waking up from sleep, suspected Video Card Issue

27 Mar 2014   #11
Falcon81

Windows 7 Home Premium 64 Bit
 
 

I will try the driver verifier procedure right now. Thanks for your help.
In the mean time...Here is as close to english as I could get, it is an EVEREST/AIDA report: it is in english Txt and HTML.

(UPDATED ZIP FILE WITH HTML REPORT)


My System SpecsSystem Spec
.
27 Mar 2014   #12
Falcon81

Windows 7 Home Premium 64 Bit
 
 

Confirm: impossible to start-up windows, persistent BSOD even before windows loading screen. I had two in a row before going back to safe mode and disabling verifier.

Here is the report. Hope you can manage to help me isolate the source and address the issue.
My System SpecsSystem Spec
27 Mar 2014   #13
Thedoctor44

 

Can you try enabling Driver Verifier again as it couldn't find the faulty driver.
My System SpecsSystem Spec
.

27 Mar 2014   #14
Falcon81

Windows 7 Home Premium 64 Bit
 
 

Of course. Just tell me (sorry if these are a noob questions...):
1) how many times should i let it try to boot? since It will be a sequence of BSODs and failed boot-ups...am I right to assume each one is going to leave a minidump?
2) can I use DM Log collector and/or SF in safe mode? This way i could provide you the minidumps more quickly.
My System SpecsSystem Spec
27 Mar 2014   #15
Thedoctor44

 

Just let it try a few times then go into safe mode and use the DM Log collector. So yes it will work in safe mode. The only difference safe mode does is load the basic drivers and settings. All applications should work in safe mode.
My System SpecsSystem Spec
27 Mar 2014   #16
Falcon81

Windows 7 Home Premium 64 Bit
 
 
after FOUR blue screens at startup

Thank you for your patience
Four failed startup, but only one minidump. I wonder why.
I will go back again to verifier mode, just to provide you with another minidump.
My System SpecsSystem Spec
27 Mar 2014   #17
Falcon81

Windows 7 Home Premium 64 Bit
 
 

Post scriptum: this is really strange. i deleted the content of c:/windows/minidump and I ran again through the startup sequence and got another four or five blue screens, but i found no more minidump files in the c:/windows/minidump folder. I made sure that Windows System advanced options had the "write minidump file" option ticked (I left it untouched since the beginning of today), but nothing got written. I'm afraid the files i provided you in last post are identical to the one you had already viewed.


(Moreover: I activated the "administrator account" but when i try to run DM collector from there in Safe mode, the .bat executable tells me that DM lacks administrator privileges and can't be run, so I had to go back to windows normal mode to get you the dump files)
My System SpecsSystem Spec
27 Mar 2014   #18
Falcon81

Windows 7 Home Premium 64 Bit
 
 

Ok, after another re-run, this is another dump file. Hope it can help.
My System SpecsSystem Spec
27 Mar 2014   #19
Thedoctor44

 

Are you using your on board Intel graphics? If so can you try and disable it because it appears to be causing issues.
Disable it by going through device manager.
My System SpecsSystem Spec
27 Mar 2014   #20
Falcon81

Windows 7 Home Premium 64 Bit
 
 

ALL crashes happened when the AMD graphic card was selected.

I just tried to disable the INTEL graphic card as per your advice, but the system INSTA-CRASHED on me as i clicked "disable". Attached you can see the result.

Right now the device is still active. I may try to disable it in safe mode.
My System SpecsSystem Spec
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 BSOD at startup and waking up from sleep, suspected Video Card Issue




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