Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Constant BSOD after Windows Update and Chkdsk. Help please!!

27 Mar 2014   #1
wolf4537

Windows 7 Ultimate 64 bit
 
 
Constant BSOD after Windows Update and Chkdsk. Help please!!

Long story short, I've had a bunch of problems over the last few months, but it all hit the fan today.

Over the last few months when I do automatic updates, Windows hangs on the splash logo when starting up. After restarting a couple of times, I'm able to get it to work. I was thinking it was because I have 2 external drives hooked up + my Ipod as well.

However, it started hanging even when I disconnected my external drives as well a couple weeks ago.

So yesterday, I'm uploading videos to my computer, and when I went to upload a picture on my Google+ page, I noticed one of my picture folders was empty. I tried deleting it, but it said "The directory is not empty" and gave me an error message. I read that this would be fixable with a Chkdsk, so I typed "Chkdsk: /F" into my run screen on Windows, and it said it would be ran the next time I reset my computer.

Windows had already downloaded and installed updates for me. So I shut down my computer, unplugged all my external drives, and restarted my computer.

But it wouldn't start. So I had to do it 2 more times. It finally restarted and started doing the CHKDSK. And there were A LOT of errors that it ended up fixing.

After it was done, my computer restarted. But, Chkdsk wanted to run again. So I tried skipping it.

And....this is where it all started.

After it tried skipping, I saw a BSOD light up for less than half a second, and then the computer tried rebooting. And it kept constantly doing this.

I COULD NOT GET INTO SAFE MODE EITHER. So I know it's something serious here.

I tried launching the repair setup, and it tried looking through the errors. I was able to open the command prompt, and then noticed that my Drive letter was changed to X??????

I was prompted again to reboot, same BSOD. But now, I try to go into Repair setup, and I get a BSOD saying "SYSTEM SERVICE EXCEPTION" half way through.

I have not tried to repair Windows using the disc yet since I am at work. But I NEED help here.

Summary:

Picture folder missing files, error message "Directory is not empty"

Windows performed chkdsk /f + automatic update, chkdsk fixed A LOT of errors, now constantly in an endless BSOD cycle since I skipped the chkdsk after it tried doing it again after the first chkdsk.

Drive letter is switched to X?

Safe mode not working

System repair gets BSOD half way through with "SYSTEM SERVICE EXCEPTION".

My specs:

Intel Core i7-870 Lynnfield 2.93GHz LGA 1156 95W Quad-Core Processor

WD Blue 1TB Hard Drive

16 GB Ram

GIGABYTE GA-P55A-UD3P

Should I try to do a system repair with the Windows disc? I don't know where my disc went but I do have a dell Windows 7 64 bit DVD that was for my dad's computer, although it was never used. Will that work?

Also, do you think my files are gone? I know I have most of them backed up but I still have a few important things that I don't want to lose.

Please let me know. Thanks.


My System SpecsSystem Spec
.
28 Mar 2014   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Hi wolf4537.

Are you sure that the windows update caused the issue? If so, you have to uninstall the updates.
Windows Update - Uninstall an Update

But if you cannot boot into windows, better you restore the system back to a point prior to installing the updates. Follow the option two of System Restore.

Test the HDD using the manufacturer's tool.
12 Free Hard Drive Testing Software Tools

The BSOD you stated is:
STOP 0x0000003B: SYSTEM_SERVICE_EXCEPTION

Usual causes: System service, Device driver, graphics driver, ?memory

We will need to see more info about it. Click on button below ....



It will download the DM log collector. Right click on the application and run as administrator. It will generate a .zip file on your desktop. Upload the .zip.
Screenshots and Files - Upload and Post in Seven Forums
My System SpecsSystem Spec
28 Mar 2014   #3
wolf4537

Windows 7 Ultimate 64 bit
 
 

Sadly system restore is showing me no restore points at all.

I was able to get back into recovery mode without that System Service Exception BSOD, but I'm at a loss in terms of what to do here.

And I'm almost positive that doing the chkdsk + automatic update at the same time screwed everything up, because the error message I get now after the repair system tries to fix the issue is

"a patch has prevented the system from starting"

So I KNOW the update got screwed up after the Chkdsk ran.

Any other advice??
My System SpecsSystem Spec
.

28 Mar 2014   #4
wolf4537

Windows 7 Ultimate 64 bit
 
 

Also, this is the BSOD I get when trying to start Windows normally:

STOP: C000021a (Fatal System error)
The initial session process or system process terminated unexpectedly with a status of 0x00000000 (0xc0000034 0x000108b0)
The System has been shut down.
My System SpecsSystem Spec
29 Mar 2014   #5
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

STOP 0xC000021A: WINLOGON_FATAL_ERROR

Boot into Advanced Boot Options > Last Know Good Configuration (advanced)

Does it change anything?
My System SpecsSystem Spec
Reply

 Constant BSOD after Windows Update and Chkdsk. Help please!!




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
Windows Update constant failures, Error 800736B3
Hello, I seem to be running into a popular issue with Windows Update- 800736B3. WU is not completely broken, as it's still able to install updates to Security Essentials and non-system software (IE11, Office). All system updates, however, are failing. I've ran SURT and SFC scan, but both didn't...
Windows Updates & Activation
BSOD during Chkdsk after Driver Update Failure.
Windows update tried to install some updates this evening, including one which failed. This appeared to be some kind of update to my nvidia geforce graphics card. The internet recommended running a disk check on the OS drive in response to this. The check gets to part 4 of 5, and then suddenly...
BSOD Help and Support
constant BSOD on start up (possible update error)
My laptop is a hp G62 i-3 with windows 7 professional installed. I recently uninstalled a few software from it (a few tool bars and some tuneup software). The uninstalls went fine however when i restarted the laptop later after the windows animation it said do not turn off while changes are being...
BSOD Help and Support
Constant BSOD on Windows update, or System Restart (Or wake from sleep
G'day All, First post here - been having this problem for a few months now - developed a work around, but it's starting to get under my skin now.. Mainly because the system does it's updates at night, which means that my PC stays on (after BSOD) and usually keeps the screen on as well, which...
BSOD Help and Support
Post May 11 Update Issues - Massive HD Corruption According to Chkdsk
Today, I turned on my laptop for the first time since the May 11 update. It completed running the update and then it froze. It was completely unresponsive, the mouse would not move, nothing was happening. I hit ctl+alt+del to bring up the Task Manager, but that failed and a message came up...
Windows Updates & Activation
Constant reboots after Windows Update
I have run my PC on Windows 7 64 bit Home premium since August 2010, fantastic - quick, no issues. I recently did a windows update (late April) and accepted the recommended SP1. At the same time I updated security update for Visual C++ 2005 SP1 Redistributable Package (KB2467175). The Visual C++...
BSOD Help and Support


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 09:24.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App