Programs say "... has stopped working" when playing games.

Ceees2 · 28 Mar 2014

Hello,

Lately I've been suffering from crashes. When playing games like PayDay 2 and League of Legends. The game suddenly crashes and a bunch of running programs show "... Has stopped working". It doesn't crash into a BSOD but the programs won't start again. Except for 1 time I actually got a BSOD(Dump attached), I'm not sure if it has anything to do with the other crashes, but it did occur during playing PayDay 2.

When the crashes started occurring I bought a new hard drive(Needed more space) and installed a clean installation of Windows 7 Home premium 64 bit. This didn't work so I ran MemTest86+ 5+5 passes and no errors. I also tried testing my GPU's one by one, also no result.

I tried using Verifier but the crashes don't result into a BSOD. So haven't got any useful feedback on that part.

I've also tried the repair-install guide, but when clicking upgrade it says I've already got a equal or higher version of windows installed.

I'm kind of clueless on what to do now.

Thanks in advance,
Ceees2

Arc · 29 Mar 2014

Hi Ceees2.

The issue seems to be a multi-fold one. Some disc errors are reported. So test the HDD.
SeaTools for DOS and Windows - How to Use

Reseat the sata and power.

If possible, change the SATA cable, and apply it to another unused slot on the motherboard.

Also, some display related issues are visible, too. Uninstall your installed latest version of the display driver.

How-To Uninstall AMD Catalyst Drivers From A Windows Based System

Then clean up any possible leftover.

Drivers - Clean Left over Files after Uninstalling

Then install version 13.9 WHQL only.

Previous AMD Catalyst? Display Drivers

Lately we have seen a lot of issues with the 13.12 WHQL AMD Catalyst.

Plus, as the ataport.sys is shown in the stack, better scan the system for possible virus infection with the following programs only.

Let us know the results.
_________________________________________

Code:

fffff880`009b06e8 fffff880`00ea75b8 ataport!AtaPortWritePortUchar+0x8
fffff880`009b06f0 fffff880`00ea714d atapi!AtapiProgramTaskFile+0x64
fffff880`009b0720 fffff880`00ea6ee1 atapi!AtapiSendAtaCommand+0x131
fffff880`009b0790 fffff880`00ea6656 atapi!AtapiHandleAtaCommand+0x45
fffff880`009b07c0 fffff880`00dadf6b atapi!AtapiHwStartIo+0x66
fffff880`009b07f0 fffff800`02ed846b ataport!IdeStartCrbSynchronized+0x7b
fffff880`009b0860 fffff880`00dadeb1 nt!KeSynchronizeExecution+0x3b
fffff880`009b08a0 fffff800`02e229ce ataport!IdeStartIoCallBack+0x2d5
fffff880`009b0a10 fffff800`02e2313d hal!HalpAllocateAdapterCallback+0x146
fffff880`009b0ab0 fffff800`02e2271f hal!HalAllocateAdapterChannel+0x101
fffff880`009b0af0 fffff880`00e7c0d3 hal!HalBuildScatterGatherList+0x2f3
fffff880`009b0b60 fffff880`00dadb6f PCIIDEX!BmSetup+0x6b
fffff880`009b0bc0 fffff880`00dac81f ataport!IdeDispatchChannelRequest+0xef
fffff880`009b0bf0 fffff880`00dac352 ataport!IdeStartChannelRequest+0x113
fffff880`009b0c70 fffff880`00dae5b6 ataport!IdeStartNextDeviceRequest+0x18e
fffff880`009b0d10 fffff880`00dae120 ataport!IdeProcessCompletedRequests+0x26a
fffff880`009b0e40 fffff800`02ee730c ataport!IdePortCompletionDpc+0x1a8

Ceees2 · 29 Mar 2014

Hello,

I've replaced the SATA cable with a new one, in a SATA slot which hasn't been used before on my motherboard.

Used the SeaTools, didn't give me any errors.

Deinstalled CCC and installed the older version.

Used the anti-rootkit and scanned with Windows Defender Offline tool.

Have played PayDay 2 for a while now and it hasn't crashed yet. So that's looking good.

Thanks for taking the time to look into this. I'll test some more and if it doesn't crash I'll mark it as solved.
Ceees2

Arc · 30 Mar 2014

Going good till now.

Let us know how it is running. :)

Ceees2 · 30 Mar 2014

Okay, so yesterday I played 3-4 hours straight, normally it would've crashed already, but it didn't. But today it crashed after 15-20 minutes. All programs just show the windows "Has stopped working". But no BSOD, so I haven't got a dump to show. CCC is still version 13.9.

Edit: added the events from the event viewer.

Layback Bear · 30 Mar 2014

If your specs are correct you have mismatched Video cards. Not a good thing.
Try just using one video card installed.

Graphics Card Sapphire HD 6870 1GB and Sapphire HD 6850 1GB

Ceees2 · 30 Mar 2014

Layback Bear said:

If your specs are correct you have mismatched Video cards. Not a good thing.
Try just using one video card installed.

Graphics Card Sapphire HD 6870 1GB and Sapphire HD 6850 1GB

Been running this setup for over a year now without problems, until now.
Also in this chart it says it's compatible. I don't run them in Crossfire though because I have two screens. And I tested a single GPU already.

Layback Bear · 31 Mar 2014

Just for testing.
Remove one video card and continue using your computer as you normally would.
Let us know if you have any other problems including logs if any are produced.
If things go well do the same thing with the other video card.

Ceees2 · 31 Mar 2014

Layback Bear said:

Just for testing.
Remove one video card and continue using your computer as you normally would.
Let us know if you have any other problems including logs if any are produced.
If things go well do the same thing with the other video card.

I did that before I made this topic, or do you mean after applying the fixes? And for the logs, I don't crash into a BSOD. Or do you need other logfiles?

Layback Bear · 31 Mar 2014

I was under the assumption that you have already completed Arc suggestion.
The reason for this is to see if one of the video cards is going to cause problems and which one if either.
It's a process of elimination.
If you do get a BSOD then Arc will need the log.

Please let us know what you have and haven't done.