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Windows 7: BSOD when Browsing Google Chrome all system related

30 Mar 2014   #1
Chastize

Windows 7 Ultimate x64 SP1
 
 
BSOD when Browsing Google Chrome all system related

Hey so lately out of the no where Ive been getting BSOD. i was getting a memory related BSOD so i went out and purchased new RAM.

i did a fresh install of windows but now im getting more BSOD all of them seem to be happening by windows drivers and all have occured while i was running Chrome. The warranty on on mother board is about to run out soon so i wanted to narrow down a hardware/software issue as soon as possible

I've tried installing and updating all my drivers but i havent updated my BIOS yet


My System SpecsSystem Spec
.
30 Mar 2014   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Hi Chastize.

Out of three BSODs, one is when chrome is running, for sure. And that one reports a display driver failure.
Code:
fffff880`09d4a3b8  fffff880`130b4c97Unable to load image \SystemRoot\system32\DRIVERS\atikmdag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
 atikmdag+0xa0c97
Uninstall your installed latest version of the display driver.
Then clean up any possible leftover.
Then install version 13.9 WHQL only.
Lately we have seen a lot of issues with the 13.12 WHQL AMD Catalyst.

Another one, also points to display environment ....
Code:
BugCheck 1000007E, {ffffffffc000001d, fffff8800417819f, fffff880081a79b8, fffff880081a7210}

Probably caused by : dxgmms1.sys ( dxgmms1!VidSchiScheduleCommandToRun+a7 )

Followup: MachineOwner
---------
Changing the driver is needed. Also stress test the Graphics Card using Furmark.
Video Card - Stress Test with Furmark

Another one, pointing to an old network driver .....
Code:
BugCheck 1E, {ffffffffc0000005, fffff880096311b0, 0, 0}

*** WARNING: Unable to verify timestamp for Rt64win7.sys
*** ERROR: Module load completed but symbols could not be loaded for Rt64win7.sys
Probably caused by : Rt64win7.sys ( Rt64win7+16b6e )

Followup: MachineOwner
---------
Download Win7 and WinServer 2008 R2 Driver from Realtek .... install it following Driver Install - Device Manager.

Let us know the results.
My System SpecsSystem Spec
30 Mar 2014   #3
Chastize

Windows 7 Ultimate x64 SP1
 
 

Hello Arc,

Thank you so much for a speedy reply I've done everything you suggested so now im just playing the waiting game. I added a new monitor recently i just want to ask if that it is a possible issue?

Regards,
Chastize
My System SpecsSystem Spec
.

30 Mar 2014   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

No, monitor is not any probable cause.

What is the result of Furmark?
My System SpecsSystem Spec
31 Mar 2014   #5
Chastize

Windows 7 Ultimate x64 SP1
 
 

Okay, i ran the the test for 15 minutes and nothing happened i didnt see any artifacts nor did i reach critical temperature.

I had my computer running for 3 hours this morning, no problem used Chrome again for like 30 minutes first it crashed i reopend it then it blue screened. It doesnt usually happen more than once a day either im thinking maybe some chrome extension or something maybe the issue?

At this point im really not sure what is the next appropriate form of action. Im just hoping its a Driver/software issue and not hardware.

i re uploaded my crash info with the new mini dump if you could take a look and tell me what you think i would appreciate it.
My System SpecsSystem Spec
31 Mar 2014   #6
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

A wide range of driver failure in the last two crash dumps, including the network driver failure, which is a latest version.

Daemon Tools, Alcohol 120% and Power Archiver Pro uses SCSI Pass Through Direct (SPTD), which is a well known BSOD causer. Uninstall Daemon Tools at first. Then download SPTD standalone installer from Disk-Tools.com, and execute the downloaded file as guided below :
  • Double click to open it.
  • Click this button only:
  • If it is grayed out, as in the picture, there is no more SPTD in your system, and you just close the window.
Test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest for at least 8 passes, preferably overnight.

If it start showing errors/red lines, stop testing. A single error is enough to determine that something is going bad there.

Let us know the results.
My System SpecsSystem Spec
31 Mar 2014   #7
Chastize

Windows 7 Ultimate x64 SP1
 
 

i uninstalled Daemon tool.
Okay will run Memtest as soon as possible and let you know the results, Im hoping its not RAM since i just purchased some but it should have warranty
My System SpecsSystem Spec
01 Apr 2014   #8
Chastize

Windows 7 Ultimate x64 SP1
 
 

RAM came back with no errors. I'm going to play the waiting game again while browsing chrome to see if i get another BSOD.
My System SpecsSystem Spec
01 Apr 2014   #9
Chastize

Windows 7 Ultimate x64 SP1
 
 

Hey Arc,

Another BSOD similar to one i already had, I've updated everything you've asked.
My System SpecsSystem Spec
01 Apr 2014   #10
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

A stop 0x3B. Looks like a graphics failure, but there is no adequate reason for it, apparently; unless it is some issue with the system services.

As another test, can you update the BIOS to Version 2301 ?
ASUSTeK Computer Inc. -Support- Drivers and Download M4A88TD-V EVO/USB3

Edit: can you post a report following Windows Genuine and Activation Issue Posting Instructions?
My System SpecsSystem Spec
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