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Windows 7: BSOD using Firefox and Skype

31 Mar 2014   #1
link8

Windows 7 Starter 32-bit
 
 
BSOD using Firefox and Skype

Hi,
I recently reinstalled my OS and all my applications, and did all the Windows updates on my Acer One Happy netbook running Windows 7 Starter. I previously had a problem (BSOD) with Acer Rapid Storage Technology a number of months ago and was told to delete it. The problem was associated with Hibernation and Sleep modes, though. This time I was in the middle of a long Skype call and tried to access a website (which I have never had a problem with in the past) in Firefox at the same time. Firefox gave me a "Not Responding" message for a while, then BSOD.
I was wondering if you could take a look and see if it was just a fluke or whether I'm having a problem with Acer Rapid Storage Technology again or something else. Acer also has some pre-installed plug-in with Skype that I was not sure whether to allow it to run or not, so I am wondering if I should just uninstall that.

Thank you for any help you can give.
Link


My System SpecsSystem Spec
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31 Mar 2014   #2
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Additional information is required.

1. Download the DM Log Collector application to your desktop by clicking the link below

DM Log Collector.exe

2. Run it by double-clicking the icon on your desktop, and follow the prompts.
3. Locate the .ZIP file created on your desktop, and upload it here in your next reply.

My System SpecsSystem Spec
31 Mar 2014   #3
link8

Windows 7 Starter 32-bit
 
 

I'm sorry, I thought I had attached this report to the previous message, but obviously it didn't get attached.
Please let me know if you still would prefer me to use DM Log Collector.
Thanks,
Link
My System SpecsSystem Spec
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31 Mar 2014   #4
link8

Windows 7 Starter 32-bit
 
 

Okay, now did the attachment work?
My System SpecsSystem Spec
31 Mar 2014   #5
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

The zip file doesn't contain any .dmp files to analyse.

Do the following:
1. Step 1 to 6 in Option 1, here:
Dump Files - Configure Windows to Create on BSOD

2. Now, when the computer BSOD's again, use the DM Log Collector in post #2 to gather the files, and upload the zip file here in your next reply.
My System SpecsSystem Spec
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 BSOD using Firefox and Skype




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