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Windows 7: Windows has shutdown to prevent damage blue screen error

01 Apr 2014   #1
ktm583

Windows 7 Home Premium 64bit
 
 
Windows has shutdown to prevent damage blue screen error

About a week ago I noticed my computer became uncharacteristically slow, so I ran a full computer virus scan to check for infections and nothing turned up.

Yesterday I found the culprit of the slow down, it was a process called "system interrupts" it was using 25% of my processor all the time. I came back to my computer an hour or so later to a blue screen that said windows has shutdown to prevent damage.

I restarted my computer in safe mode without networking, and system interrupts is not using more than .1% processor power, so something that gets turned off in safe mode must be the culprit.

After a couple of internet searches it seems that the problem is likely some that one of my hardware drivers is corrupted and needs to be reinstalled.

What I would like to know is how I should check which hardware driver is the culprit?

Also, which drivers should would be a waste of my time to check? i.e. I would assume that the driver for my hard drive is not the culprit as it is still used in safe mode.

By the way this is a Windows 7 Home Premium 64bit OS


My System SpecsSystem Spec
.
01 Apr 2014   #2
Brink

64-bit Windows 10 Pro
 
 

Hello ktm, and welcome to Seven Forums.

Please read the instructions here: Blue Screen of Death (BSOD) Posting Instructions, and post back with the needed information. One of our BSOD experts should be by later when able to further help.
My System SpecsSystem Spec
01 Apr 2014   #3
ktm583

Windows 7 Home Premium 64bit
 
 

ok, here are the dump files.

Thanks.
My System SpecsSystem Spec
.

02 Apr 2014   #4
ktm583

Windows 7 Home Premium 64bit
 
 

My computer seems to be working fine now, but I would still like to know what caused the BSOD error. If someone could look at the log files and provide some insight it would be much appreciated.

Thanks.

Edit: there is still a problem, system interrupts is still using up 20% of my processer.
My System SpecsSystem Spec
03 Apr 2014   #5
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

AVG contributes to BSOD's. Please remove it for testing purpose. Use Microsoft Security Essentials.

Recommended from a strict BSOD perspective, compatibility & stability compared to other security software:

Microsoft Security Essentials - Free Antivirus for Windows

Malwarebytes - Free

Good and Free system security combination.

Reduce items at start-up: Startup Programs - Change

Perform a clean boot: Troubleshoot Application Conflicts by Performing a Clean Startup

Scan with Kaspersky TDSSKiller:Anti-rootkit utility TDSSKiller

ESET online scanner: Free Online Virus Scanner | ESET

Run a System file check (SFC): SFC /SCANNOW Command - System File Checker

Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable!:-

pmkbdfltr.sys Tue May 19 23:15:11 2009 (4A12E91F)
PenMount Keyboard Device Filter Driver
Driver Reference Table - pmkbdfltr.sys

You might also want to use an older version of the display driver as the new one is causing BSOD's for you.

igdkmd64.sys Fri Nov 1 00:28:01 2013 (5272A131)

Code:
Built by: 7601.18247.amd64fre.win7sp1_gdr.130828-1532
Debug session time: Tue Apr  1 09:00:14.049 2014 (UTC + 6:00)
System Uptime: 1 days 7:44:38.266
BugCheck C2, {7, 109b, 4090008, fffffa800a051350}
*** WARNING: Unable to verify timestamp for igdkmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
Probably caused by : igdkmd64.sys ( igdkmd64+74b64 )
BUGCHECK_STR:  0xc2_7_@SB 
PROCESS_NAME:  System
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Perform a clean install of a driver following: How to Clean Left Over Driver Files with Driver Sweeper

Quote   Quote: Originally Posted by usasma View Post
If it's a Desktop, ensure that:
- the video card cooler is free of dust/clogs
- the video card has adequate power and that the connectors are firmly seated
- the video card cooler fan is working/moves freely
- the video card has adequate cool airflow (as it passes through the case). You can test this by opening the case and pointing a house fan at the video card.

If it's a Laptop, blow out all vents with canned air (don't use an air compressor or a vacuum as they can cause damage) and ensure that the fan is working. Place the laptop on a hard surface when using it (or use a cooling pad).
Check for heating issues using Speccy or HWmonitor

Upload a screen shot: Screenshots and Files - Upload and Post in Seven Forums

Keep us posted.
My System SpecsSystem Spec
03 Apr 2014   #6
ktm583

Windows 7 Home Premium 64bit
 
 

I installed an the older driver. It will be awhile before I will know if I fixed the problem, the problem seems to go away for a couple of hours after a full shut-down and restart, which is what I did.

Thanks for your help.
My System SpecsSystem Spec
11 May 2014   #7
ktm583

Windows 7 Home Premium 64bit
 
 

It has been 36 hours since the problem has occurred so I think it is fixed.

First off my problem (high CPU usage from System interrupts) occurred only when there was a high amount of disc usage, such as when copying files, opening a program or running a program that accesses the disk a lot when running, like a virus scan.

Here is what I did, though I am not sure exactly which fixed the problem.

I downloaded and ran Auslogics Registry cleaner, Auslogics Disk defragmenter, and Auslogics Registry Defragmenter. When running the Disk defragmenter, I selected the option to move system files to the front of the disc and ran the defrag and optimizer, as opposed to solely the defrag.

Then I ran Chkdsk using the following Administrator command prompt command: Chkdsk /f /r :C

After words, I downloaded Seatools from Seagate, and ran the Fix All long option on my hard drive.
My System SpecsSystem Spec
11 May 2014   #8
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Thanks for the update.
My System SpecsSystem Spec
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 Windows has shutdown to prevent damage blue screen error




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