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Windows 7: BSOD error 0x0000009A and sometimes 0x000000F4

04 Apr 2014   #1
dmaco

Windows 7
 
 
BSOD error 0x0000009A and sometimes 0x000000F4

Hi,

I have laptop and am getting the following BSDO.Seems random, hard to reproduce but it happens a lot.

My Full System specs are the following:
http://speccy.piriform.com/results/x...OAyRNNvGTFliit


Dump file attached. I'm new on here. Appreciate any help on this, trying for a while to resolve it.
Please let me know.
Thanks,
Darren.


My System SpecsSystem Spec
.
04 Apr 2014   #2
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

There aren't any .dmp files to analyse, but I recommend completely uninstalling AVG Tune-Up Utilities to start with.

Code:
# localhost name resolution is handled within DNS itself.
#	127.0.0.1       localhost
#	::1             localhost

127.0.0.1 		secure.tune-up.com
Look in C:\Windows\Minidump - are there any .dmp files present in that folder?
My System SpecsSystem Spec
04 Apr 2014   #3
dmaco

Windows 7
 
 

Hi thanks for quick response.
Tuneup Utilities, is that a bad program to use? Are there alternatives?
That C:\Windows\Minidump directory is empty. What do you recommend.
Thank you.
My System SpecsSystem Spec
.

04 Apr 2014   #4
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Almost everyone of these tune-up tools cause more harm than good - Windows 7 doesn't require any 3rd party tuning. Do not use these sorts of tools. Uninstall all these sorts of applications completely if you have them.

For the BSOD, do Step 1 to 6 in OPTION 1 of this tutorial:

Dump Files - Configure Windows to Create on BSOD

then when you next get a BSOD, do this:

1. Download the DM Log Collector application to your desktop by clicking the link below

DM Log Collector.exe

2. Run it by double-clicking the icon on your desktop, and follow the prompts.
3. Locate the .ZIP file created on your desktop, and upload it here in your next reply.

My System SpecsSystem Spec
04 Apr 2014   #5
dmaco

Windows 7
 
 

Steps 1-6 done.
When i run a CHKDSK i get the BSOD everytime.
My SystemPropertiesAdvanced settings are exactly like this http://www.sevenforums.com/attachmen...emory_dump.jpg

I get the BSOD (0x0F4).
No dumps are created in that directory.

Zip attached from DM Log Collector.exe
Thanks
My System SpecsSystem Spec
04 Apr 2014   #6
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Run both the short and long test using the DOS version of SeaTools please?
SeaTools for DOS and Windows - How to Use

The run this:
TDSSKiller Rootkit Removal Utility Free Download | Kaspersky Lab US
My System SpecsSystem Spec
04 Apr 2014   #7
dmaco

Windows 7
 
 

Short Generic - Passed,
Long Generic - got a BSOD 0x00..F4 when running this test.
RootKit scan is clean, nothing found.

---
To follow up here is the windows report, i have attached the dump files now:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 6153

Additional information about the problem:
BCCode: f4
BCP1: 0000000000000003
BCP2: FFFFFA8009F71B30
BCP3: FFFFFA8009F71E10
BCP4: FFFFF800035E27B0
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\040414-27315-01.dmp
C:\Users\Ursula\AppData\Local\Temp\WER-100932-0.sysdata.xml

Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt
My System SpecsSystem Spec
07 Apr 2014   #8
dmaco

Windows 7
 
 

Can anyone else help on this please.
Thanks,
Darren.
My System SpecsSystem Spec
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