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Windows 7: BSOD while using utorrent

04 Apr 2014   #1
Hemzyy

Windows 7 professional 32-bit
 
 
BSOD while using utorrent

Hiya,

I know there have been numerous threads on this one, but I couldn't find a solution that fitted my PC config on any - so posting this one.

I have utorrent and while keeping it on, I have a BSOD every 10-15 minutes - sometimes even sooner.

Most threads spoke about Antivirus software causing issues here. I have Quickheal on my PC.

Is that the problem here?

Insights appreciated.

Thanks,
Hemzy


My System SpecsSystem Spec
.
04 Apr 2014   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Click on the download button below ....



It will download the DM log collector. Right click on the application and run as administrator. It will generate a .zip file on your desktop. Upload the .zip. This data will be necessary to debug your issue.
Screenshots and Files - Upload and Post in Seven Forums
My System SpecsSystem Spec
04 Apr 2014   #3
Hemzyy

Windows 7 professional 32-bit
 
 

Hi Arc,

I have attached the dump files in the zipped attachment.

Keen to know what it's all about.

Thanks,
Hemzy
My System SpecsSystem Spec
.

04 Apr 2014   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

The zip does not contain all the required data. Dont edit anything, upload the zip generated by the tool itself.
My System SpecsSystem Spec
04 Apr 2014   #5
Hemzyy

Windows 7 professional 32-bit
 
 

Hi Arc,

Ran the file again and attached the zip file as was generated.

Let me know if this is ok.

Thanks,
Hemzy
My System SpecsSystem Spec
04 Apr 2014   #6
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Are you sure it is not generating anything else other than the crash dumps?? It generates a lot of files for me, and for everybody else.

Attachment 312713
My System SpecsSystem Spec
04 Apr 2014   #7
Hemzyy

Windows 7 professional 32-bit
 
 

I think this one's finally got it all. The collector window would say it's generating a lot of reports but the final ZIP didn't have anything but the dumps. Had to re-run it a few times to get everything in the ZIP now.
My System SpecsSystem Spec
04 Apr 2014   #8
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

All are network failures, but the cause is not explained. It may be anything like a failing network driver, an antivirus working ambitiously, or some other program monitoring networks.

Your crash dumps are not showing any finite probable cause. In such a situation, it is better to enable Driver Verifier to monitor the drivers.
Driver Verifier - Enable and Disable
Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.

information   Information
Why Driver Verifier:
It puts a stress on the drivers, ans so it makes the unstable drivers crash. Hopefully the driver that crashes is recorded in the memory dump.

How Can we know that DV is enabled:
It will make the system bit of slow, laggy.

warning   Warning
Before enabling DV, make it sure that you have earlier System restore points made in your computer. You can check it easily by using CCleaner looking at Tools > System Restore.

If there is no points, make a System Restore Point manually before enabling DV.

Tip   Tip

Let us know the results, with the subsequent crash dumps, if any.

## Free up the startup. Otherwise Driver Verifier will fail to work. Windows does not need any other program to auto start with it, but the auto start programs often conflicts and causes various problems including BSODs.
  1. Click on the Start button
  2. Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
  3. Select the “Startup” tab.
  4. Deselect all items other than the antivirus.
  5. Apply > OK
  6. Accept then restart.
My System SpecsSystem Spec
04 Apr 2014   #9
Hemzyy

Windows 7 professional 32-bit
 
 

Trying the Driver Verifier way. Thanks for all the help so far.
My System SpecsSystem Spec
05 Apr 2014   #10
Hemzyy

Windows 7 professional 32-bit
 
 

Update: with all start-up items disabled and only utorrent and the antivirus, no BSOD for a long while. My suspicion is that I have disabled one of the culprit drivers/programs with the start-up items.

I have Driver Verifier on. Any thoughts?
My System SpecsSystem Spec
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 BSOD while using utorrent




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