Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: BSOD randomly, although more often when using Vuze

04 Apr 2014   #1
ryanesta

Windows 7 ultimate x64
 
 
BSOD randomly, although more often when using Vuze

Hi!

I have been receiving BSODs for a while now and finally decided to do something to stop it. What has made it difficult to troubleshoot is, when looking at the Mini-Dumps, there is a different error message each time. I have attached the ZIP file from DM Log collector as advised.

The BSOD happens randomly, even when I'm not doing anything. For example, I booted my machine up last night and when I woke up this morning, it had a BSOD. I didn't have anything unusual happening. I have noticed that it seems to happen more often when I am running Vuze, which makes me think there could be some hardware controller that isn't working right.

I should mention that this computer is my music workstation, meaning I have a ton of audio programs installed. I have a suspicion that maybe one of them is causing the problem.

What I have done so far:

1.) Since I noticed one of the BSOD reference Memory, I did a memory test, let it run a few passes and it came up with about 2 errors. I will probably replace my memory so hopefully those will go away. But since there are numerous other BSOD errors, I don't think this is the only problem.

2.) I tried running Driver Verifier but it kept crashing my Windows. I made sure to uncheck Driver Verifier's own drivers but it still kept crashing. I looked at the mini-dump after and it only referenced the Driver Verifier.

Here is some information on my hardware::

AMD Phenom II X4 955 processor 3.20 GHz
8GB RAM
Motherboard by Gigabyte Technology
Motherboard = GA-MA790GPT-UD3H
Hard dries = Hitachi HDS723015BLA642 ATA Device, ST1000DM003-9YN162 ATA Device


Any help would be appreciated. Thanks!


My System SpecsSystem Spec
.
04 Apr 2014   #2
Thedoctor44

 

Right, you have an ntfs file system bugcheck which indicates something has been corrupted inside the ntfs.sys driver. It is generally caused by a corrupt partition or a faulty disk drive.

Please run a disk check by following these instructions.

Disk Check

Then please run SeaTools to scan for a failing disk drive. Follow these instructions.

SeaTools for DOS and Windows - How to Use


Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 24, {1904fb, fffff8800318c888, fffff8800318c0e0, fffff8800122ec15}

Probably caused by : Ntfs.sys ( Ntfs!NtfsAcquireExclusiveFcb+65 )
You have memory corruption as well which can be caused by bad drivers but we'll focus on that later. How many passes did you run memtest for? You should run it for at least 8 passes. Follow these instructions.

RAM - Test with Memtest86+

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 4E, {2, 135600, 22ffff, 1}

Probably caused by : memory_corruption ( nt!MiUnlinkPageFromLockedList+8d )
However, your most likely cause is Sonic (or Roxio I believe the other name is if my memory serves me right) and Daemon Tools. These are very common causes for BSODs. Please remove both of them via the control panel.

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck C9, {23e, fffff88003ebf324, fffff98005514e10, 0}

Unable to load image \SystemRoot\System32\Drivers\PxHlpa64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for PxHlpa64.sys
*** ERROR: Module load completed but symbols could not be loaded for PxHlpa64.sys
Unable to load image \SystemRoot\system32\DRIVERS\dtsoftbus01.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for dtsoftbus01.sys
*** ERROR: Module load completed but symbols could not be loaded for dtsoftbus01.sys
Probably caused by : dtsoftbus01.sys ( dtsoftbus01+1324 )
Post back the results.
My System SpecsSystem Spec
04 Apr 2014   #3
ryanesta

Windows 7 ultimate x64
 
 

I think I did about 2-3 passes with the MemTest because I was in a bit of a time crunch when I did it. I will try letting it run for at least 8.

I went ahead and deleted Daemon Tools. Regarding Sonic Solutions/Roxio, I don't have any programs that are called that. I did some Googling and found that the driver seems to relate to CD/DVD burning. The only program I have for that is Nero version 10 & 11. Could it be coming from that? Nero 10 especially has a lot of tools/bundled programs so I'm wondering if I need to just remove it (and stick with version 11 for the time being).

I will do the Disk Check/Seatools later on. Thank you so much for taking the time to look at this! This place has helped restore my faith in the internet
My System SpecsSystem Spec
.

04 Apr 2014   #4
Thedoctor44

 

I would remove all the CD/DVD burning software unless you use it.
My System SpecsSystem Spec
09 Apr 2014   #5
ryanesta

Windows 7 ultimate x64
 
 

I ran the Check Disk along with uninstalling the entire Nero 10 suite of programs. I have let Vuze run for several days now, 24/7 and so far, no more Blue Screens. I'm optimistic but in the past, sometimes it would work for a week before failing again, so we will see if that was the ultimate root cause. However, I will still run the other tests you mentioned.

Unless I get another BSOD, I will report back in a week or so to mark this as solved. Thanks!
My System SpecsSystem Spec
09 Apr 2014   #6
Thedoctor44

 

Glad to hear it, keep us posted
My System SpecsSystem Spec
29 Apr 2014   #7
ryanesta

Windows 7 ultimate x64
 
 

Since I last posted, I only received a BSOD one time and it was due to a Memory issue. Since I already found Memory errors when I did a MemTest, I am not too concerned.

I ran SeaTools on all hard drives and found no errors there. I really believe the issue was due to Daemon tools being installed. Vuze ran for several weeks straight, 24/7 without any problems which is unprecedented! I marked this as solved.

Thank you for the help!
My System SpecsSystem Spec
30 Apr 2014   #8
Thedoctor44

 

That's good news
Any more issues let us know.
My System SpecsSystem Spec
Reply

 BSOD randomly, although more often when using Vuze




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
NETIO.SYS TCPIP.SYS and NTOKRNL.EXE bsod when using utorrent or vuze
hello, Recently I get an BSOD when I run vuze or utorrent, I have attached a sample DMP the memtest scan Showed that my memory is ok. I would appreciate your help, Thank you, Ori
BSOD Help and Support
BSOD while using Vuze
Hi, first time posting so i appreciate any help you can give me. Recently got a new hard drive installed on my Asus N50V laptop as the last one died. Everything is running faster and smoother than before EXCEPT i frequently suffer BSOD. It happens most frequently when I am downloading using...
BSOD Help and Support
BSOD using uTorrent/Vuze
I received a BSOD Error using uTorrent. It happened ever since I downloaded uTorrent. It also happened when I downloaded Vuze (another Torrent client). Why does this happen? Steve
BSOD Help and Support
BSOD surfing the net, Vuze downloading! Dump attached.
Hi all, new to the forum and surprised to get a BSOD today! (Irql Not Less Or Equal) My computer have been stalbe for over a year and i wonder if the error can be detected or if i need to format C: Best regards. /TiGgR.
BSOD Help and Support
BSOD Using Vuze, Error 0x0000000A
Hello. I use a brand new HP laptop, model HP Envy 17-2100eo (bought in Europe) with i7-2630QM processor and 6GB. DDR3 Ram, Display adapter is ATI RADEON HD 6850M, with dedicated 1GB. DDR5. It has OEM Windows 7 - Home Premium @ 64bit After several crashes and BSOD, 10 days ago I re-installed...
BSOD Help and Support


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 03:31.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App