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Windows 7: BSOD while standby and/or using Chrome

13 Apr 2014   #41
lucbujold

W7 ultimate x64
 
 

No, it can crash when idle, or with many open windows (Chrome, Explorer, Media Player, etc...) or at full load...

You did not respond me about CCleaner, can I trust it to correct the multiple errors?
Same thing about sfc?

Do you know someone in sevenforum who is a dedicated microsoft specialist of BSOD?


My System SpecsSystem Spec
.
13 Apr 2014   #42
Thedoctor44

 

Oh right sorry, well I have used CCleaner in the past.
I never notice anything which can be good or bad but you can try it. Make sure you save the registry entries before you wipe them. CCleaner should ask you.

sfc/ scannow might find something but I honestly find it doubtful it will solve anything.

You can try them.

There isn't really a microsoft specialist of BSODs. You get Microsoft Contributor Awards and Most Valuable Professional awards.
I don't know anyone who is on the BSOD team with an MVP award.
Has your PC crashed since removing Avast or was it before?

If these suggestions don't work then I can ask someone else for opinions on the situation.

The problem is that this forum is always short on staff in the BSOD and support option. There's only a handful that do a lot of work on it so that's why I try and help out.
My System SpecsSystem Spec
13 Apr 2014   #43
lucbujold

W7 ultimate x64
 
 

No avast is always installed right now, I will remove it in minutes... just after sfc... and ccleaner...

And is there is a way to remove and clean Nvidia Driver, because I noticed that it has install audio drivers... And I'm using the Realtek onboard device...

I will also consider to do a BIOS upgrade, the version I have is the same I have from the beginning... Maybe with the BIOS version I have some difficulties with some news software updates?
My System SpecsSystem Spec
.

13 Apr 2014   #44
Thedoctor44

 

Yes you can remove the Nvidia drivers and do a full re install.
In fact there's a great tutorial for you to follow.

NVIDIA Drivers - Avoid Problems

The audio driver from Nvidia and your onboard Realtek audio will not conflict, the Nvidia ones are used from your graphics card whilst the Realtek ones are used from your motherboard.

I like to remove them anyway.

It's sometimes a good idea to update the bios. You just need a flash drive and the new bios loaded on it. You then load up the BIOS and there should be an option saying something like 'Flash BIOS'. You then click that.

But take one thing at a time.
I personally think it's avast.
My System SpecsSystem Spec
14 Apr 2014   #45
lucbujold

W7 ultimate x64
 
 

Here I got a another BSOD, but this time it was 0x000000D1,
I was running MSE and I noticed something...

It seems that the BSOD appear around between 2 and 3 hours of use.

When running Prime95 it was just about 2h 17 mins: BSOD
MSE: 2h 20 mins
Scan with Avast: same thing...
Playing game: Never pay attention but it was certainly in that range...

So the only new thing I've done from my last post was the sfc scannow: and it found some errors and they were repaired... (I've sent you the report).

So now my question is: could there a link between a 0x000000D1 and 0x000000E1?

I've just had another (0X000000C4) as I was using Asus utilty for gathering information... sent the dump file.
My System SpecsSystem Spec
15 Apr 2014   #46
Thedoctor44

 

Your Intel Rapid Storage Technology Driver is causing issues here.

Please update at this link.

http://downloadcenter.intel.com/Default.aspx

As you can see it's pretty outdated

Code:
fffff880`01254000 fffff880`018da000   iaStorA  T (no symbols)           
    Loaded symbol image file: iaStorA.sys
    Image path: iaStorA.sys
    Image name: iaStorA.sys
    Timestamp:        Tue Aug 07 16:43:10 2012 (5021378E)
    CheckSum:         0008E07D
    ImageSize:        00686000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
I can't say I'm 100 familiar with this driver but it appears some sort of ASUS hardware monitoring software is causing issues.

If you don't use it I suggest removing it (Highly recommended), if it is a necessity to you then please update it at the following link.

ASUSTeK Computer Inc. -Support- Drivers and Download

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck C4, {f6, 11c, fffffa801ee97b30, fffff88005d618c8}

Unable to load image AsUpIO.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for AsUpIO.sys
*** ERROR: Module load completed but symbols could not be loaded for AsUpIO.sys
Probably caused by : AsUpIO.sys ( AsUpIO+18c8 )

Followup: MachineOwner
It is outdated and an update may fix the issue but I think it's conflicting with something so I recommend removing it completely.

Code:
fffff880`05d60000 fffff880`05d67000   AsUpIO   T (no symbols)           
    Loaded symbol image file: AsUpIO.sys
    Image path: AsUpIO.sys
    Image name: AsUpIO.sys
    Timestamp:        Tue Aug 03 03:47:59 2010 (4C57835F)
    CheckSum:         0000BD68
    ImageSize:        00007000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
My System SpecsSystem Spec
16 Apr 2014   #47
lucbujold

W7 ultimate x64
 
 

Hi,

I've done some manipulations about Asus software that forced me to go back with a system backup from march 23,... But I saved the dump files before...!

So from there, I've updated all drivers:
-Intel rapid storage,
-Removed all Nvidia Drivers properly following your procedure and done a clean install with only display and physX drivers.
-Motherboard drivers,

As always, Avast, Alcohol, Acronis are cleanly remove with clean installer provided on these forums...
Scan with Malware: OK
All devices in device manager are correctly installed.
Scanned with CCleaner and I corrected all errors (keeping a copy as you mentionned it).
No Asus monitoring, tools, or software were installed.

I will now test the system this evening.

As for your information, the Intel Rapid Storage application was never enabled, can it cause the BSOD even though?

And what do you think about Kaspersky anti-virus?
My System SpecsSystem Spec
16 Apr 2014   #48
Thedoctor44

 

I'd not heard many cases about Kaspersky, it's one of the best if not the best paid AVs.
Here at Seven Forums we always recommend Microsoft Security Essentials and the Malwarebytes on demand scanner.

If you care to use MSE then you can download it from this link.

Microsoft Security Essentials - Microsoft Windows

If you choose to get malwarebytes as well then please untick the box on set up that uses a free trial of Malwarebytes Pro.

Malwarebytes | Free Anti-Malware & Internet Security Software
My System SpecsSystem Spec
16 Apr 2014   #49
lucbujold

W7 ultimate x64
 
 

So here I had another BSOD, but since the restore I forgot to enable the minidump creation but here is hte event log:
Nom du journal*:System
Source*: Microsoft-Windows-Kernel-Power
Date*: 2014-04-16 22:34:25
ID de l’événement*:41
Catégorie de la tâche*63)
Niveau*: Critique
Mots clés*: (2)
Utilisateur*: Système
Ordinateur*: Luc-PC
Description*:
Le système a redémarré sans s’arrêter correctement au préalable. Cette erreur peut survenir si le système ne répond plus, s’est bloqué ou n’est plus alimenté de façon inattendue.
XML de l’événement*:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
<EventID>41</EventID>
<Version>2</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000002</Keywords>
<TimeCreated SystemTime="2014-04-17T02:34:25.804009300Z" />
<EventRecordID>91072</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>Luc-PC</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="BugcheckCode">80</Data>
<Data Name="BugcheckParameter1">0xfffff8a00f7f6000</Data>
<Data Name="BugcheckParameter2">0x0</Data>
<Data Name="BugcheckParameter3">0xfffff8000339b079</Data>
<Data Name="BugcheckParameter4">0x0</Data>
<Data Name="SleepInProgress">false</Data>
<Data Name="PowerButtonTimestamp">0</Data>
</EventData>
</Event>

I saw in the log that this error occured since 2013 august 18. And there are mainly bugcheck code 80... and very few 30 and 209...

Hope this help... And again it was about 2h of use idle...
My System SpecsSystem Spec
19 Apr 2014   #50
lucbujold

W7 ultimate x64
 
 

Here is some news,

After the bios update, windows was randomly crashing at the splash98 screen, 0x0000000a, so I tried to do a fully new windows installation, which went well.

I installed all drivers from original cds, execpted the graphic card which I let the generic windows driver just to have the best basic system.

The pc was idle for about 10h without crashing, so I think that hardware was not causing the bsod right?

So next step I will update windows, all drivers. And as for drivers update, should I remove the old ones (like realtek audio) before update or it is safe to let them installed and just do the update...?
My System SpecsSystem Spec
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 BSOD while standby and/or using Chrome




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